Herb Chambers Toyota of Auburn

My wife and I, had an awesome experience buying a 2021 RAV 4 from Herb Chambers of Toyota !
Our Sales Consultant was "Jimmy" Eldean !
He was very Friendly, Respectful and Understanding.
He was very knowledgeable , of the whole complete line ,Toyota vehicles .
At no time were we pressured to buy any vehicle .
When we decided on the RAV 4 , Jimmy arranged a test drive , that we did alone .
When we decided to purchase , he walked us thru the whole process , from beginning to end .
He told us when things would get done , in the RAV 4 transaction , and they were , to the letter !
His communication with us , was great , every question was answered ,when it was asked , he really , honestly knew what he was doing , which was so reassuring .
This was a totally " NO STRESS " transaction !
We would recommend Herb Chambers Toyota ,to anyone wanting a great car shopping experience !
And I dare you to find a better sales person , then "Jimmy" Eldean !

I bought a Toyota Avalon my sales man was Dimitri he was very knowledgeable,helpful and he got me the best price around !

I am driving my third Toyota and my second PriusAlyssa [redacted] has assisted me on numerous occasionsShe is always very professional and very helpfulI cannot think of anything she could have done differently to make my experience more positiveI am very impressed by her knowledge base and her ongoing assistance

I have many dealings with Herb Chambers Toyota in Auburn and each one was great
I have brought my family and friends out there and together we have purchased vehicles in the past couple of years The salespeople are great but we deal with Dhimitri each time He is professional and very knowledgeable of the product and he works hard at making the customer happy

I was at your dealership on January 16, for a problem with my Toyota Echo We have had a problem getting the check engine light to stay off no matter who we took the car to We had a dionostic done at one place who had us change the gas cap, and another place do a smoke test, with no real fix We are very pleased to finally find a place to bring our Toyota.That # were friendly, knowledgeable Adam worked on the car and came to get me at every step of the process to be sure I knew what was going onThe assistant Manager Chan Kept up to speed with the progress on the car and made sure If I needed anything I was taken care of This is what you call CUSTOMER SERVICE SOMTHING WE HAVE NOT SEEN WITH OUR TOYOTA

I am driving my third Toyota and my second Prius. Alyssa [redacted] has assisted me on numerous occasions. She is always very professional and very helpful. I cannot think
of anything she could have done differently to make my experience more positive. I am
very impressed by her knowledge base and her ongoing assistance.

I spent several hours on several different days to get a deal done with this dealership; trying to get financing done for a vehicle that fits me. They kept telling to me to come in and papers for financing where set to sign and each time it did not go through; I ended up getting financing through on my own for the car; 2010 Toyota Avalon.Upon signing the contract with the dealership they assured me that I will get my deposit of a $100 back, pick up my car next week with registration and car squared away for pick up, and would have matching set of programmed keys for the car (told him that it would be a deal breaker if I had to pay for a $300 for a second set). Dave, my sales rep. assured me there were 2 sets.A week passed by and I received no message or phone call to let me know if the car is ready so, I called the dealership that week; it was Thursday. A sales manager got on the phone and told me that me that my car will finally be ready on Saturday. My dad gave me a ride to the Dealership on that Saturday to pick up the car; it was not ready; very frustrating. So, finally I after several days of waiting once again, we went the following Thursday to pick up the car.Upon picking up the car, there was no deposit nor was there a second programmed key. Dave, the sales rep says that deposit was applied to the total cost of the car and that there was no second key. Again, very frustrated with this particular experience shopping for a new car. I went home to review my contact and needless to say, the $100 dollar deposit was not included. I called and made a verbal complaint to a sales manager about this and he told me that he will be looking into this; 10 minutes later I received a phone call from Dave my sales rep, he was clearly upset that I went higher up to try and get this taxing experience resolved.Dave says he will credit money back to credit card, but no key!Product_Or_Service: VehicleDesired SettlementI want my second programmed key that was assured to me, Dave claims that he has credited money back to credit card, but I have not seen changes reflect (I understand that it my take a few days), and would like for Herb Chambers Toyota to stop dragging me around and wasting so much of my time!Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]We have refunded Mr. [redacted]'s deposit of one hundred dollars and tried calling him to bring the vehicle in to make him a key without a response. We will keep trying to contact Mr. [redacted] to have him come back to the dealership to provide the second key

Inflated monthly payment associated with the purchase of a new vehicle. Monthly payments do not reflect the interest rate I was approved. On Saturday May 3rd, 2014 I purchased a new Toyota Camry 2014 at the Herb Chambers Toyota dealership in Auburn MA. I was approved a 0.0%APR based on a credit inquiry conducted by the salesperson. I was also provided a summary of my monthly payments that reflected the financed amount we agreed on, and a 60 month term at 0.0%APR. When I arrived home, I verified the calculation of my monthly installments and to my great surprise they did not correspond with the amount that the salesperson presented me !! In fact they where based on a 1.9%APR approximately. I called the dealership back for an explanation and they assured me that it was a mistake on their side. A few minutes later, I received a voice message from the dealership saying that we never agreed on a 0.0%APR and that my monthly payments will be based on a 1.9%APR.This is a fraud!! I wonder how many other HerbChamber customers are paying inflated monthly car loans based on higher interests rates that the ones agreed in the contract. Desired SettlementPay the vehicle with a 0.0%APR or break the contractBusiness Response [redacted], My name is [redacted] and I am the [redacted] here at Herb Chambers Auburn. Sunday I reached out to you on a couple occasions. I understand you were busy with your family. I told you that I would be available today to review your experience at our dealership in auburn. First of all I would like to make it clear, we are not in the business in creating fraud better yet very serious fraud. It's not part of my culture or the culture of Herb Chambers or his company. Fortunately Saturday I was involved with your sale. We tried everything we could to meet your expectations including increasing your appraisal for your trade in. For the few hours that you were here I observed my team treat you with respect and dignity. We tried to help you purchase a car, not just to sell you a car. The interest rates are governed by Toyota Motor Company on a monthly basis along with incentives. I will be available by phone to discuss this matter with you! I'm sure I will be able to resolve it. If you intend to buy the vehicle from us, I will make it right. And if you feel uncomfortable we will gladly give you your money back. Thank You,[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The deal was NOT conducted in a professional, respectful and transparent way. We agreed on an price and I allowed them to run a credit check to have a 0% interest rate approved. The salesperson told me that the credit check was positive and I was approved the 0% rate. I was given a summary of my monthly payments, I left a deposti and went home before entering the financing office. At home I discovered by myself that they applied a 2% interest rate and over the phone they told me that we never talked about 0% !!!!The only think I will accept is my $2000 deposit backFinal Business Response We were able to work out the issue with this customer. He happily drove off the lot with a brand new Camry this past Sunday from Toyota of Auburn.

Herb Chambers Toyota Auburn failed to provide written warranty for Simoniz GlassCoat, purchased for $695 and installed on my new 2015 Toyota [redacted]I purchased a new 2015 Toyota [redacted] from Herb Chambers Toyota of Auburn on April 20, 2015. At the time of the original sale the GlassCoat-Simoniz paint preservative product was purchased for an additional $695 and is a line-item on the original Motor Vehicle Purchase Contract. The Simoniz product was sold to me by [redacted] The vehicle was picked-up on April 23rd; subsequent to receiving my car, I noticed that the required warranty registration documents were missing. I called the Dealership in order to request my copy of the Simoniz GlassCoat warranty and was informed that they could not provide me with any proof on installation or warranty documents. In addition, on April 27th, I sent a written request, by email to Mr. [redacted] to alert him to the situation regarding the missing warranty documentation and to inform him that without Simoniz warranty documents that I had, in-effect, no product warranty and that I could not file a future claim if I had any problems with the product.Desired SettlementI request a complete refund of $695 from Herb Chambers Toyota of Auburn that I was charged for Simoniz GlassCoat if warranty documents are not provided to me within 10 business days.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]@herbchambers.com[redacted] came in today 5/1/2015 , she received the documents she requested .

I spent several hours on several different days to get a deal done with this dealership; trying to get financing done for a vehicle that fits me. They kept telling to me to come in and papers for financing where set to sign and each time it did not go through; I ended up getting financing through on my own for the car; 2010 Toyota Avalon.Upon signing the contract with the dealership they assured me that I will get my deposit of a $100 back, pick up my car next week with registration and car squared away for pick up, and would have matching set of programmed keys for the car (told him that it would be a deal breaker if I had to pay for a $300 for a second set). Dave, my sales rep. assured me there were 2 sets.A week passed by and I received no message or phone call to let me know if the car is ready so, I called the dealership that week; it was Thursday. A sales manager got on the phone and told me that me that my car will finally be ready on Saturday. My dad gave me a ride to the Dealership on that Saturday to pick up the car; it was not ready; very frustrating. So, finally I after several days of waiting once again, we went the following Thursday to pick up the car.Upon picking up the car, there was no deposit nor was there a second programmed key. Dave, the sales rep says that deposit was applied to the total cost of the car and that there was no second key. Again, very frustrated with this particular experience shopping for a new car. I went home to review my contact and needless to say, the $100 dollar deposit was not included. I called and made a verbal complaint to a sales manager about this and he told me that he will be looking into this; 10 minutes later I received a phone call from Dave my sales rep, he was clearly upset that I went higher up to try and get this taxing experience resolved.Dave says he will credit money back to credit card, but no key!Product_Or_Service: VehicleDesired SettlementI want my second programmed key that was assured to me, Dave claims that he has credited money back to credit card, but I have not seen changes reflect (I understand that it my take a few days), and would like for Herb Chambers Toyota to stop dragging me around and wasting so much of my time!Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]We have refunded Mr. [redacted]'s deposit of one hundred dollars and tried calling him to bring the vehicle in to make him a key without a response. We will keep trying to contact Mr. [redacted] to have him come back to the dealership to provide the second key

I am driving my third Toyota and my second Prius. Alyssa [redacted] has assisted me on numerous occasions. She is always very professional and very helpful. I cannot think
of anything she could have done differently to make my experience more positive. I am
very impressed by her knowledge base and her ongoing assistance.

AUTOMOBILE CUSTOMERS BEWAREMy wife and I needed to get a new car and didn't know exactly what we wanted. I referred to the CONSUMER REPORT publication. It looked like our best bet was going to be a Toyota Corolla. I went to the Herb Chambers Toyota dealer on Rt.20 in Auburn on January 9, 2013. I dealt with a salesman, [redacted] after explaining our needs he directed me to a 2013 Toyota Corolla. Feeling it looked good to me, but not going on a test drive, I called my wife. She came to look at it and voiced the opinion we should wait a day. She left the dealership. I went back in to explain, but with strong salesmanship from the sales staff, went ahead signed the contract and arranged registration.I had picked out a 2013 white Toyota Corolla; I wanted it with a backup camera/GPS system which optional. As an option it added an extra charge of $1299.00.We had a Hyundai XG350L 2004 to trade in for $3,500. All the paper work was done by January 10; I paid in full with a bank check and drove the car home.We were not happy with the car after having it for four days, for a total of 21 miles - low quality interior, too small, hard to get in and out of without bumping our heads. The rear seats were very cramped. And because our contract stated a seven day return policy, we thought that we would return it. The salesman encouraged a larger, more expensive model. We picked out a Toyota RAV4, which was about $10,000 more than the Corolla.When we returned the Corolla on January 14, 2013 that we had purchased 4 days earlier, and had 21 miles on the odometer we were told it was now a used vehicle. They would only allow us a trade-in amount towards the RAV4 and not what we paid for it four days earlier.The original cost of the Corolla was $22,984.44. The trade in amount towards the RAV4 purchase was $14,000. We should have paid $25,487.00 for the RAV4, but instead we paid $33,815.57 an over payment of $8,328.57.Being ** years old, retired and living on social security, we had to take this out of our small savings, it really hurt big time.I tried to resolve this matter on my own, returning to the dealership a few days after picking up the RAV4. Not only did I not receive any satisfaction from the staff. I was told in loud, uncertain terms that, "If it went to court I would lose!".In spite of the "advice" offered above, I contacted the Attorney General's office to help me receive a reasonable compensation to this situation, they were not much help.This is what I am reporting to the Revdex.com.Thank you,[redacted] XXXXXXXX-XXX-XXXXDesired SettlementHonor the 7 day exchange policyBusiness' Initial Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]We had resolved the issue with the client as well as the AG's office for $1000. [redacted] never showed up to pick up the check and never showed or retured phone calls. Consumer's Final Response I recently received a "case closed" from the Revdex.com. In reading the response from Herb Chambers that the issue was resolved by the AG's offer from Herb Chambers for $1000. "[redacted] never showed up to pick up the check and never showed or returned phone calls." The offer was not accepted by me because I am owed quite a bit more than that. I always responded to phone calls and went to the Herb Chambers dealership on Route 20 in Auburn 3 times trying to resolve this matter. The fact the offer of $1000 was made indicates responsibility on the part of Herb Chambers. As I mentioned in the complaint, I am ** years old, feel that I was taken advantage of and need to resolve this matter. The money came out of my meager savings and I do need to resolve this. Please advise me what should come next and please do not close the case.Thank you for your help,[redacted] Business' Final Response There is no 7 day exhange policy at herb chambers or in the state of massachusetts. The 1000 offer was given to us from [redacted] through the AG's office. As a courtosey we accepted the settlement of 1000. We also confirmed that with the AG's office. When we tried to contact [redacted] he never responded to our requests.

I am driving my third Toyota and my second Prius. Alyssa [redacted] has assisted me on numerous occasions. She is always very professional and very helpful. I cannot think
of anything she could have done differently to make my experience more positive. I am
very impressed by her knowledge base and her ongoing assistance.

A new car was purchased with an agreement that it will have mileage less than 88 miles.Car was delivered with >350 miles without disclosing this.I purchased Toyota RAV4 at Herb Chambers Toyota Hyundai, which is at 809 Washington St., Auburn, MA 01501. Tel. 508.832-8000.Purchase was made on July 27/2013: on this day all the paper work had been done, and specifically the odometer disclosure statement was signed up by seller with stating that the car has 88 miles.The model I wanted was not present at dealership at the time I was there and filled out all the paper - on July 27. On Monday, July 29, I maid the down payment and on July 30 I was informed that I can pick up the car. When I arrived on July 30 it is appeared that Registration Certificate for the car is not done. The car I wanted was present at dealership on July 30, so I test-drive the car for a couple of miles and we agreed that the car will be delivered to my home next day. I WAS ASKED TO SIGN UP CERTIFICATE OF OWNERSHIP AT THIS TIME - ON JULY 30, WHICH I DID.NOBODY TOLD ME AT THAT TIME THE FACT THAT THE CAR HAS ALMOST 400 MILES ON ITS ODOMETER, THE FACT WHICH CONTRADICT THE SIGNED UP ODOMETER STATEMENT I RECEIVED DURING PURCHASING - ON JULY 27.I found the odometer reading of ALMOST 400 miles only upon getting car delivered next day to my home, which is at the distance of ABOUT 20 MILES MAX FROM THE DEALERSHIP.I WOULD NOT ACCEPT THE CAR WITH ALMOST 400 MILES FOR THE PRICE WE AGREED UPON! So the odometer statement appeared to be a total LIE from all the people who had been involved in the sale and delivery of the car, starting from inventory manager and ending up to the sales person.Next day I received a phone call from [redacted]: when I told him about the found fact and their lie about the mileage, he did not argue but tried to justify their lie and misrepresentation of the mileage.Desired SettlementI would NOT buy a new car with almost 400 miles on its odometer for the price I paid. I am seeking replacement of the car with a totally equivalent one, but which will have an odometer reading of 88 miles or less as it was stated in the signed up odometer statement, or get a refund of at least $1000.Business Response [redacted],We spoke to [redacted] today we explained to him that the vehicle he wanted was difficult to find and we had to go out of the NE region to locate this vehicle since there was nothing available in all of New England. He is upset about the 200-300 miles on the vehicle so we told him we would extend his free maintenance rom 2 years to 3 years at no cost to him. And we would also extend his new car warranty by 300 miles. This was not acceptable for him, and he feels that he should receive a $1,000.00 check or a new vehicle. We feel as though we have been more than reasonable with the offer that we had given him. Thank You,[redacted]Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)From my reading of [redacted] response I can only conclude that he either pretends in not understanding of the issue of my complain, or he did not even bother to read the complain to understand it.The essence of my complain is that I came to dealership to buy a brand new car with a common and customary expectations that the car will have its odometer reading less than ~30 miles on it. All the price negotiations had been conducted with these expectations, and these expectations WERE CONFIRMED by presenting to me the officially signed off odometer disclosure statement, which states that the odometer reads 8 (eight) miles and that it reflects the actual mileage of the vehicle. I have the odometer disclosure statement and would be glad to send a copy to you if requested.When vehicle had been delivered to me from dealership it had almost 400 miles on it, or to be very specific - 392 miles on its odometer (you can deduct a max of ~ 22 miles - the distance from dealership to my house, if you want to get the exact mileage on the car when it was at dealership). Simply put, the vehicle had run at least 360 miles already vs. 8 miles stated in the official odometer disclosure statement, which was provided to me upon my signing of loan agreement. 1. This factual act - falsification of the odometer disclosure statement - is itself an unfair business practice, if not a crime, to my understanding of the situation, and it will be reported to Attorney General office and upper management of the corporation. 2. I was purposely misinformed and misled about the actual mileage of the car by all the people I communicated with, starting from the sales-person and ending up to [redacted], during the price negotiation and signing up of all the required papers. If I had knew that the actual mileage on the car is 370 miles I would never buy this "new" car for the price I paid for it, if at all. I figured out about the actual mileage of the car by myself only upon getting the vehicle in my possession.3. I strongly feel that as the result of the above deceptive and unfair, if not criminal, business practice I suffered financial damage, to say nothing about emotional side of it.4. [redacted] had expressed in his response to my complain that his offer - to extend free maintenance for 1 year and warranty for 300 miles - is "... more than reasonable". If [redacted] really think that this is a good and reasonable offer, why he or anybody else in dealership had not presented this offer to me during the price negotiation with the disclosure of actual mileage and as a compensation for the actual mileage? This is obviously a rhetoric question, which has an obvious answer - because everybody in this dealership wanted to sell this semi-used car as a new one and were willing to falsify documents and mislead the customer for it.Needless to say that [redacted]'s offer is simply no more than one free oil change with a price tag of ~ $40 max and it doesn't compensate in any proportions the financial and emotional damage I suffered, and I can only take it as quite humiliating offer in this situation.5. From the fact that so many people in dealership new about the discrepancy between the actual mileage and odometer reading, as well as about misleading me, as customer, about the actual mileage, I would not be surprised, but would expect, that such and same practice is very common in this dealership.I hope that Revdex.com will serve its purpose by letting customers' community know about the deceptive, unfair, if not criminal, practice that I had experienced at this dealership. I can promise to contribute to it on my side by communicating the above facts through my network, to Attorney General office and to upper management of the corporation.Please do not hesitate to reach me if any questions. Thank you.

I bought a 2015 Toyota Avalon my sales man was Dimitri he was very knowledgeable,helpful and he got me the best price around !

I am driving my third Toyota and my second Prius. Alyssa [redacted] has assisted me on numerous occasions. She is always very professional and very helpful. I cannot think
of anything she could have done differently to make my experience more positive. I am
very impressed by her knowledge base and her ongoing assistance.

I was at your dealership on January 16, 2015 for a problem with my Toyota Echo. We have had a problem getting the check engine light to stay off no matter who we took the car to. We had a dionostic done at one place who had us change the gas cap, and another place do a smoke test, with no real fix. We are very pleased to finally find a place to bring our Toyota.That #1 were friendly, knowledgeable. Adam worked on the car and came to get me at every step of the process to be sure I knew what was going on. The assistant Manager Chan Kept up to speed with the progress on the car and made sure If I needed anything I was taken care of. This is what you call CUSTOMER SERVICE SOMTHING WE HAVE NOT SEEN WITH OUR TOYOTA.

Inflated monthly payment associated with the purchase of a new vehicle. Monthly payments do not reflect the interest rate I was approved. On Saturday May 3rd, 2014 I purchased a new Toyota Camry 2014 at the Herb Chambers Toyota dealership in Auburn MA. I was approved a 0.0%APR based on a credit inquiry conducted by the salesperson. I was also provided a summary of my monthly payments that reflected the financed amount we agreed on, and a 60 month term at 0.0%APR. When I arrived home, I verified the calculation of my monthly installments and to my great surprise they did not correspond with the amount that the salesperson presented me !! In fact they where based on a 1.9%APR approximately. I called the dealership back for an explanation and they assured me that it was a mistake on their side. A few minutes later, I received a voice message from the dealership saying that we never agreed on a 0.0%APR and that my monthly payments will be based on a 1.9%APR.This is a fraud!! I wonder how many other HerbChamber customers are paying inflated monthly car loans based on higher interests rates that the ones agreed in the contract. Desired SettlementPay the vehicle with a 0.0%APR or break the contractBusiness Response [redacted], My name is [redacted] and I am the [redacted] here at Herb Chambers Auburn. Sunday I reached out to you on a couple occasions. I understand you were busy with your family. I told you that I would be available today to review your experience at our dealership in auburn. First of all I would like to make it clear, we are not in the business in creating fraud better yet very serious fraud. It's not part of my culture or the culture of Herb Chambers or his company. Fortunately Saturday I was involved with your sale. We tried everything we could to meet your expectations including increasing your appraisal for your trade in. For the few hours that you were here I observed my team treat you with respect and dignity. We tried to help you purchase a car, not just to sell you a car. The interest rates are governed by Toyota Motor Company on a monthly basis along with incentives. I will be available by phone to discuss this matter with you! I'm sure I will be able to resolve it. If you intend to buy the vehicle from us, I will make it right. And if you feel uncomfortable we will gladly give you your money back. Thank You,[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The deal was NOT conducted in a professional, respectful and transparent way. We agreed on an price and I allowed them to run a credit check to have a 0% interest rate approved. The salesperson told me that the credit check was positive and I was approved the 0% rate. I was given a summary of my monthly payments, I left a deposti and went home before entering the financing office. At home I discovered by myself that they applied a 2% interest rate and over the phone they told me that we never talked about 0% !!!!The only think I will accept is my $2000 deposit backFinal Business Response We were able to work out the issue with this customer. He happily drove off the lot with a brand new Camry this past Sunday from Toyota of Auburn.

Herb Chambers Toyota Auburn failed to provide written warranty for Simoniz GlassCoat, purchased for $695 and installed on my new 2015 Toyota [redacted]I purchased a new 2015 Toyota [redacted] from Herb Chambers Toyota of Auburn on April 20, 2015. At the time of the original sale the GlassCoat-Simoniz paint preservative product was purchased for an additional $695 and is a line-item on the original Motor Vehicle Purchase Contract. The Simoniz product was sold to me by [redacted] The vehicle was picked-up on April 23rd; subsequent to receiving my car, I noticed that the required warranty registration documents were missing. I called the Dealership in order to request my copy of the Simoniz GlassCoat warranty and was informed that they could not provide me with any proof on installation or warranty documents. In addition, on April 27th, I sent a written request, by email to Mr. [redacted] to alert him to the situation regarding the missing warranty documentation and to inform him that without Simoniz warranty documents that I had, in-effect, no product warranty and that I could not file a future claim if I had any problems with the product.Desired SettlementI request a complete refund of $695 from Herb Chambers Toyota of Auburn that I was charged for Simoniz GlassCoat if warranty documents are not provided to me within 10 business days.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]@herbchambers.com[redacted] came in today 5/1/2015 , she received the documents she requested .

I was at your dealership on January 16, 2015 for a problem with my Toyota Echo. We have had a problem getting the check engine light to stay off no matter who we took the car to. We had a dionostic done at one place who had us change the gas cap, and another place do a smoke test, with no real fix. We are very pleased to finally find a place to bring our Toyota.That #1 were friendly, knowledgeable. Adam worked on the car and came to get me at every step of the process to be sure I knew what was going on. The assistant Manager Chan Kept up to speed with the progress on the car and made sure If I needed anything I was taken care of. This is what you call CUSTOMER SERVICE SOMTHING WE HAVE NOT SEEN WITH OUR TOYOTA.