Herb Connolly Acura

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Mr. [redacted],           Just to be clear, [redacted] never offered me anything. I spoke to him once when I found out by [redacted] of [redacted] that warranty would not cover the cost of the repair due to a prior collision. He advised me once the repair was completed to contact him back with the cost and he would "figure something out". Mr [redacted] avoided my phone calls and emails for several weeks after I found out the final bill was $1435. I reached out to [redacted] who advised me he told Mr. [redacted] numerous times I was attempting to resolve this issue. I finally spoke to Mr. [redacted] one day while I caught him in [redacted]'s office on the phone. He told me this did not fall under lemon law and he was not responsible.I don't not think that this is a fair offer to pay half. I didn't pay 32,000 dollars for a  vehicle to have 90% of it working properly. If you think that even if the [redacted] was clean and a customer was bringing up an issue with documentation of a prior accident, and evidence from a [redacted] dealership the system was broken from the previous owner, one would think your company would pick up the bill because of your technicians oversight during an inspection? I've bought multiple vehicles in my life and I have never been treated so horribly. 
Regards,
[redacted]

Mr. [redacted], I understand your position and your frustration about the repair done to the [redacted] your purchased from us.  Since the vehicle had a clean [redacted] there was no way we could've known that the vehicle had previously been repaired.  [redacted] offered to split the cost...

of the repair for you.  That was a fair offer, but one you chose to decline.  The offer still stands.  Just let [redacted] or [redacted] know if you want to move ahead with that offer.   Sincerely, [redacted]PresidentHerb Connolly Acura of Framingham

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not...

satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[redacted], please do investigate this situation. I left my car with [redacted] on Sunday, July 23. I work Monday-Saturday and I live on the cape so I told him the only day I could come get the car was the following Sunday, July 30. He gave me a loaner car and said it should be ready by then. Someone from your dealership dropped it off at [redacted] to be repaired on Tuesday, July 25. Whoever dropped it off lied to [redacted] and told them that the issue with the car was a "rattling" over 40mph (which was completely made up, I have never complained of any noises with the car). When I talked to [redacted] on Thursday, July 27, they told me it was ready. I said wow two days for a head gasket repair and they had no idea what I was talking about. They hadn't even opened the hood because your people did not inform them the issue they were trying to fix was the head gasket. They were legitimately going to return this car to me without fixing the head gaskets?! [redacted] did not even start working on it until Tuesday, August 1, which means I cannot come pick up the car until Sunday, August 12. Then someone from your dealership called me today to tell me that the car was ready at [redacted], when [redacted] called me yesterday and told me it wouldn't be ready until after the weekend?? Then the service advisor (Mr. [redacted] I think) had the audacity to tell me that if I didn't bring the loaner car back the day my car was ready you would have to charge me for it, when I made it clear I was only available to come get the car on Sundays. I will not lose any more time at work because of your business's continued mistakes and I am absolutely appalled that you are still trying to lie and cheat your way out of this repair. If whoever dropped the car off had just told [redacted] what the actual problem was, I would have my car back by now. Communication within Acura is severely lacking, as well as communication with me, and with [redacted]. I sincerely hope that you investigate this situation and ensure that the two main issues with my car are repaired before anyone else from your dealership calls me and tells me to come pick it up.
Regards,
[redacted]

I think there is obviously some confusion or misunderstanding.  The car should be ready tomorrow.  Should be able to coordinate you picking up this Sunday.  [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Mr. [redacted],         I appreciate you responding back to me quickly with my concerns. What I don't think you understand is all of your solutions of what I should have done, I did. I was told to have this service performed by [redacted] and [redacted] when I brought my car back in to have the ceramic resin applied to the paint. I have many emails between [redacted] and myself documenting all my questions and concerns. I believe that you have not been fully disclosed of all information from your employees. I believe that we can both have a better understanding of one another if we speak on the phone rather than through this messaging system. If you prefer to do that my number is ###-###-####. If not we can continue to communicate through here. There just are a few things your employees have failed to tell you. 
Regards,
[redacted]

[redacted],I am so sorry for this.  I also had email issues with Revdex.com and didn't get your notification.  I know, excuses you don't want to hear.  I'm going to get someone from my office on this right away.  I'll have an answer no later than tomorrow.  Again so...

sorry. [redacted]

I'm sorry.  Somehow this Revdex.com email ended up in my spam folder.  Revdex.com followed up today with a call.  Let me investigate and get back with you asap. [redacted]