[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this actionOnce reimbursement is received, I will consider this complaint resolved
Regards,
*** ***
Dear Mrs***
I’m sorry to hear you’ve had issues with your new Millennium
pool. Our records indicate we did reseat
both the inlet gasket and skimmer gasket two months after the pool was
installed. This repair did not affect
the integrity of the pool. We were able
to
patch the recent slit that was found in your liner since you opened your
pool. Although this tear was not a
product warranty issue or from installation, we are willing to replace the
liner if that eases your concerns about any future issues
Just
contact our service manager Matt at *** ext
Sincerely,
Rich Annis
President
Ohio Pools & Spas
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted] I'm sorry about the problem you've experienced with your above ground pool and apologize that we were not able to resolve the matter timelier.I've reviewed the details regarding your situation and found where the original claim was submitted to the pool manufacturer for possible...
warranty consideration. The claim was denied as the damage was caused by high wind getting under your winter cover after you closed your pool, causing the attaching cable to rip apart the rail of the pool. After that, the denied claim did not get processed through the proper channels at Ohio Pools & Spas.I've addressed the situation with my staff to improve our handling of any customer service claim in the future. In consideration of the circumstances you've dealt with, Ohio Pools & Spas would like to reimburse your $1,400 as requested. Thank you for taking the time to air your concern. Please let me know if I can be of any assistance in the future. [redacted]President Ohio Pools & Spas
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this actionOnce reimbursement is received, I will consider this complaint resolved
Regards,
*** ***
Dear Mrs***
I’m sorry to hear you’ve had issues with your new Millennium
pool. Our records indicate we did reseat
both the inlet gasket and skimmer gasket two months after the pool was
installed. This repair did not affect
the integrity of the pool. We were able
to
patch the recent slit that was found in your liner since you opened your
pool. Although this tear was not a
product warranty issue or from installation, we are willing to replace the
liner if that eases your concerns about any future issues
Just
contact our service manager Matt at *** ext
Sincerely,
Rich Annis
President
Ohio Pools & Spas
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted] I'm sorry about the problem you've experienced with your above ground pool and apologize that we were not able to resolve the matter timelier.I've reviewed the details regarding your situation and found where the original claim was submitted to the pool manufacturer for possible...
warranty consideration. The claim was denied as the damage was caused by high wind getting under your winter cover after you closed your pool, causing the attaching cable to rip apart the rail of the pool. After that, the denied claim did not get processed through the proper channels at Ohio Pools & Spas.I've addressed the situation with my staff to improve our handling of any customer service claim in the future. In consideration of the circumstances you've dealt with, Ohio Pools & Spas would like to reimburse your $1,400 as requested. Thank you for taking the time to air your concern. Please let me know if I can be of any assistance in the future. [redacted]President Ohio Pools & Spas