Dear [redacted] I'm sorry about the problem you've experienced with your above ground pool and apologize that we were not able to resolve the matter timelier.I've reviewed the details regarding your situation and found where the original claim was submitted to the pool manufacturer for possible warranty considerationThe claim was denied as the damage was caused by high wind getting under your winter cover after you closed your pool, causing the attaching cable to rip apart the rail of the poolAfter that, the denied claim did not get processed through the proper channels at Ohio Pools & Spas.I've addressed the situation with my staff to improve our handling of any customer service claim in the futureIn consideration of the circumstances you've dealt with, Ohio Pools & Spas would like to reimburse your $1,as requestedThank you for taking the time to air your concernPlease let me know if I can be of any assistance in the future [redacted] ***President Ohio Pools & Spas
Dear [redacted] I'm sorry about the problem you've experienced with your above ground pool and apologize that we were not able to resolve the matter timelier.I've reviewed the details regarding your situation and found where the original claim was submitted to the pool manufacturer for possible warranty considerationThe claim was denied as the damage was caused by high wind getting under your winter cover after you closed your pool, causing the attaching cable to rip apart the rail of the poolAfter that, the denied claim did not get processed through the proper channels at Ohio Pools & Spas.I've addressed the situation with my staff to improve our handling of any customer service claim in the futureIn consideration of the circumstances you've dealt with, Ohio Pools & Spas would like to reimburse your $1,as requestedThank you for taking the time to air your concernPlease let me know if I can be of any assistance in the future [redacted] ***President Ohio Pools & Spas