Herb Pharm

Mrs [redacted] email was received by Herb Pharm and the customer was contacted via email to ascertain additional details regarding her dissatisfaction with the products purchased We take our customer satisfaction very seriously Due to the customers dissatisfaction we have offered to replace the product purchased with a different product or refund her moneyIn explanation to the nature of the complaint, the products purchased by Mrs [redacted] were in fact alcohol based herbal extracts designed for internal use, not oil based topical products like she was intending to purchase Mrs [redacted] purchased our 1oz bottle of Myrrh extract and a 1ozbottle of Olive Leaf Extract that both are labeled as Immune Support with internal use instructions The pharmaceutical-grade organic alcohol used to prepare our liquid extracts serves three specific functionsFirst, alcohol is the only edible solvent that will extract and preserve many of the naturally occurring herb constituents that are poorly soluble in water, such as essential oils, resins, balsams and many alkaloidsSecond, alcohol is an excellent natural preservative, which maximizes the shelf life of the extractsThird, alcohol is a great carrying agent, which facilitates the absorption of the herb's constituents into the bloodstreamWe have offered alternative product, as we do make many oils that are intended for external use without alcohol, or to refund the customers money We await her preference and hope that she will utilize Herb Pharm products in the future We have a wonderful Customer Service team available Mon-Fri 7:00am-4:30pm PST to answer any questions that she may have at [redacted] Thank you, Wendy S [redacted] Customer Service ManagerHerb Pharm

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Mrs. [redacted] email was received by Herb Pharm and the customer was contacted via email to ascertain additional details regarding her dissatisfaction with the products purchased.  We take our customer satisfaction very seriously.  Due to the customers dissatisfaction we have offered to...

replace the product purchased with a different product or refund her money. In explanation to the nature of the complaint, the products purchased by Mrs. [redacted] were in fact alcohol based herbal extracts designed for internal use, not oil based topical products like she was intending to purchase.  Mrs. [redacted] purchased our 1oz bottle of Myrrh extract and a 1oz. bottle of Olive Leaf Extract that both are labeled as Immune Support with internal use instructions . The pharmaceutical-grade organic alcohol used to prepare our liquid extracts serves three specific functions. First, alcohol is the only edible solvent that will extract and preserve many of the naturally occurring herb constituents that are poorly soluble in water, such as essential oils, resins, balsams and many alkaloids. Second, alcohol is an excellent natural preservative, which maximizes the shelf life of the extracts. Third, alcohol is a great carrying agent, which facilitates the absorption of the herb's constituents into the bloodstream. We have offered alternative product, as we do make many oils that are intended for external use without alcohol, or to refund the customers money.  We await her preference and hope that she will utilize Herb Pharm products in the future.  We have a wonderful Customer Service team available Mon-Fri 7:00am-4:30pm PST to answer any questions that she may have at [redacted]Thank you, Wendy S[redacted]Customer Service ManagerHerb Pharm