Herb Philipson's

Revdex.com spoke to Cindy at business and the following was relayed: We have not changed our program policyIt has always been points for $The consumer was unable to provide us any documentation that it was anything other than points for $As a courtesy, we are sending the customer a $ card for points

I am responding to your letter, on behalf of Gary PWe received your letter on a complaint ID ***, in regards to *** *** being unhappy with the customer service she relieved when shopping in our store on 1/10/We take any customer complaint very seriously and investigate them as
thoroughly as we canWhen *** called the store on 1/11/2016, she spoke to manager Mark S., and at that time, he did apologize that she felt that swarmed by an employeeThe *** *** coats that she was looking at are locked, so assistant is needed in unlocking the coat and removing the cable from the sleeveMark did state that he would look into the situation further and he didAt that time, she did not mention any type on compensationWe did investigate the situation to see if our employee did anything wrongSeveral management level employees reviewed the cameras, and it showed no wrong doingThat is why there was no further action takenWhen we received your letter, we took it a step further and had the video footage reviewed by Jim B., our loss prevention managerHe also concluded that there was no wrong doing, just customer service that took placeAttached is a copy of a statement he wrote to our Director of Operations on the matterAt this time we feel the matter is closed and does not require any further action on our partRegards, Lois BDistrict Manager Herb Philipsons

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received the $cardNo communication from companyComplaint unresolved
Regards,
*** ***

Revdex.com spoke to Cindy at business and the following was relayed: We have not changed our program policyIt has always been points for $The consumer was unable to provide us any documentation that it was anything other than points for $As a courtesy, we are sending the customer a $
card for points

In response to the above matterThis complaint is not resolvedThe statement I made is factualI will forward the information presented to the Attorney General to view and will request a copy of the video
Regards,
*** ***