Herb's Sportsman's Supplies

I have contacted the company about my case that is not working I received this case asA gift so I do not have the receipt for it so I had to go through endless boxes of things to look for it and after sending several emails they said there were going to send me a new case well then I get an email stating that they are not going to send me the case because it's not a real case I sent several emails telling the company to send me how they even determined that my case was not a real case when they have not even examined it they just declined it when I know that it was purchased through they're website they completely ignored me and they were not willing to help me and they are violating all my rights