Sign in

Herb's Transmission Service Inc

Sharing is caring! Have something to share about Herb's Transmission Service Inc? Use RevDex to write a review
Reviews Herb's Transmission Service Inc

Herb's Transmission Service Inc Reviews (3)

To whom it may concern,
The customer had her Ford Fusion at a local auto repair shop where they ran
a
diagnostic test and determined it needed a transmissionSince they can only
install a used transmission,she contacted me for a price to rebuild itI gave
her a ballpark figure, she agreed to the quoteShe had it towed to our
facility, I scanned vehicle for codes, had transmission slip codes and fluid was
burnt and smelled bad.We removed the transmission, tore it apart, found fried
clutches and hard part damageSo we rebuilt the transmission, flushed
transmission cooler,put transmission back in car,road
test vehicle, everything worked greatCustomer picked up
the vehicle, DIDN'T request to see any bad parts which we did have in a box to
show herThe customer contacted me a week later said there was some issue with
the car, I told her to get it to me asap which she didI checked the vehicle
over, found water in the wire harness plug on the motor by the relay boxI blew
the water out, cleaned with electrical cleaner, put back together road test vehicle, everything working fineI called the
customer to come get it, when they showed up I opened the hood showed them what
I found, told them if it acted up again to unplug harness see if water got back
into the connector.She drove it for a day, had water in connector again. I told
her to drop the vehicle back off for me to check out, I wouldn't charge her
anything to look at the wire harness, if it did need a new wire harness she
would have to pay for it, because it is external problem not internal
transmission issueWe didn't know there was a second issue until transmission
was rebuilt and working properly......She is more than welcome to bring the
vehicle back to look into her electrical problem.I stand behind my work and my
warranty, unfortunately she has a wiring issue on the motorIf you have any
questions please give us a call
Thank you!

*** *** *** *** Sent: Thursday, September 11, 11:AM
*** ***
*** *** *** ** ***
Whom it Concerns,
How can the customer say there wasn't a transmission problem, when she
couldn't even drive the car to usThe customer had it towed to my shop because
the transmission was slipping badI couldn't take it down the road because it
was slipping so badAgain I checked the fluid it was black ,had slip codes in
the transmission, no motor codes just transmission.We dropped the pan had all
kinds of clutch material in it, from the end cover and drum going badWhy would
I have the car for over a week if the transmission wasn't bad? I had to order
all the hard parts for it.I like to have a customers vehicle for or days
tops.If the customer would have requested to see the parts she could have seen
all the damage.The customer picked up her car, drove her car for a week before
she experienced a second problem on the motor.A throttle body isn't going to
cause black fluid and hard part damage in the transmission. I'm glad she fixed
her motor problem.What happened to the water in the wire harness? There will be
no refund for the transmission because it was bad.She still has a 1year - 12,
mile warranty
Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The business states that there were two issues with my car, the transmission and the wiring harness. I do not feel there were two issues with my car. After the transmission was rebuilt, I still had the same problem. The wrench light came back on and the transmission was shifting hard and only had a couple gears. This is what was happening originally when I took the car to them, so the transmission and the wiring harness were obviously not the issues
After much research and talking with someone that had the same issue with their car (Ford Fusion also), I had the throttle body replacedThis cleared up all original issues

Check fields!

Write a review of Herb's Transmission Service Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Herb's Transmission Service Inc Rating

Overall satisfaction rating

Add contact information for Herb's Transmission Service Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated