[redacted] Sent: Thursday, September 11, 11:AM [redacted] Whom it Concerns, How can the customer say there wasn't a transmission problem, when she couldn't even drive the car to usThe customer had it towed to my shop because the transmission was slipping badI couldn't take it down the road because it was slipping so badAgain I checked the fluid it was black ,had slip codes in the transmission, no motor codes just transmission.We dropped the pan had all kinds of clutch material in it, from the end cover and drum going badWhy would I have the car for over a week if the transmission wasn't bad? I had to order all the hard parts for it.I like to have a customers vehicle for or days tops.If the customer would have requested to see the parts she could have seen all the damage.The customer picked up her car, drove her car for a week before she experienced a second problem on the motor.A throttle body isn't going to cause black fluid and hard part damage in the transmissionI'm glad she fixed her motor problem.What happened to the water in the wire harness? There will be no refund for the transmission because it was bad.She still has a 1year - 12, mile warranty Thanks
[redacted] Sent: Thursday, September 11, 11:AM [redacted] Whom it Concerns, How can the customer say there wasn't a transmission problem, when she couldn't even drive the car to usThe customer had it towed to my shop because the transmission was slipping badI couldn't take it down the road because it was slipping so badAgain I checked the fluid it was black ,had slip codes in the transmission, no motor codes just transmission.We dropped the pan had all kinds of clutch material in it, from the end cover and drum going badWhy would I have the car for over a week if the transmission wasn't bad? I had to order all the hard parts for it.I like to have a customers vehicle for or days tops.If the customer would have requested to see the parts she could have seen all the damage.The customer picked up her car, drove her car for a week before she experienced a second problem on the motor.A throttle body isn't going to cause black fluid and hard part damage in the transmissionI'm glad she fixed her motor problem.What happened to the water in the wire harness? There will be no refund for the transmission because it was bad.She still has a 1year - 12, mile warranty Thanks