herbie's auto body shop

July 8, Dear *** ***,Below is a response regarding complaint ID *** about our business:1.*** *** was told he should have his bike painted in the winter,He stated he had two bikes both red, and he wanted one painted green
We scheduled ** ***
to bring his parts inAfter ** *** brought his bike in, our painter had an knee injury and was out of workAll customers had to wait for their vehicles to be painted until we found another painterIt took almost weeks to find a new painter to paint part-time (night shifts) to help with the backup of paint workWorking hour days was very difficult being years oldWe made it clear to him we are an auto body shop for cars and trucks, motorcycles are a Second priority*** *** picked the color his bike from the paint sample we showed him, he complained he didn't like it after we already painted it and showed him the color, We repainted his bike for him a different color free of charge,** *** requested his HELMET not be painted after we already painted it for him
** *** claims his bike parts weren't wet sanded, cleaned, and buffed, We have been in business for over years and know how to properly paint bike parts
** *** came to our shop lurking around and making employees feel uncomfortableWe asked him to be patient and leave until his bike parts were finished** *** said it would only take day of work to paint his parts, l guess hes an expert and we never painted anything before with years of experience)
** *** got his bike parts and helmet on June 27, 2014, We did the best we could to get his bike parts finished in a timely manner while also taking care of other customers.Painting is a very time consuming process which requires patients to maintain high quality work.Thank you,herbie's Auto Body Shop