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Herbs Garage Arman Auto Svc Center

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Reviews Herbs Garage Arman Auto Svc Center

Herbs Garage Arman Auto Svc Center Reviews (5)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The warranty issued with BMW purchase does not state where repair is to be done, states in warranty,the dealer will pay 50% of parts and labor. The transmission malfunction warning light came on, I immediately went straight to my mechanic, a certified BMW mechanic. Herbs garage is not BMW certified. Herbs garage failed to honor issued warranty. Their auto repair is a tire, brakes and minor type auto repair center. A BMW transmission requires advanced training. I have filed suit in small claims and will allow court to decide.
Regards,
[redacted]

Review: I purchase a 2006 f250 at Herb's Motor car on 09/24/2014 The sales Person was Mr.[redacted], All paper work was completed in a timely manner so no delays for submitted for the Ca. Registration and Transfer will occurred After one Month I never received any notices or Tags for vehicle Registration, I called [redacted] he said he has the Tags and he was waiting on my phone call to verified the correct address , I ensured I'm at the same address that was on the contract. Tags never arrived in the mail, 31 phone calls later and various excuses they say the truck was never smog , By law all cars sold in California must be smog So I took the truck had it Smog at my expense $55.00 dollars and faxed them the paper work 1/9/2015 on 1/12/2015 They said they mail the Tags as of todays date no tags or Registration received The temporary ID is only good for 90 days so the truck been parked unable to drive due to non Registration and Tags, I made a final call to the dealer they told me it was not there problem anymore.Desired Settlement: Refund of the Smog and $200.00 month for the sitting unable to drive

Review: Purchased 2007 BMW from Herb's Garage on 9-3-15, came with limited warranty of 3 months or 3000 miles on power train, engine and transmission. On 10-20-15, 420 miles since purchase, Transmission Malfunction service light came on. Drove straight to my mechanic, Fault Code 4F8B ratio monitoring gear shift 5..6. BMW fault code indicates malfunction in transmission, requiring new transmission. Contacted [redacted] at Herbs Garage, he wanted car towed there. After investigating business on Revdex.com.org, rating of F on A-F scale, and Internet, poor reviews online, I made the decision to have my BMW certified mechanic repair transmission. Herbs Garage is refusing to honor limited warranty of paying 50%parts and 50% labor cost. Letter of intent to repair car at my mechanic, [redacted], was sent certified mail to business. Quoting FTC consumer information, Magnuson- Moss Warranty Act. There is no written requirement documented on my Limited Warranty to repair car at Herbs garage. Herb's Garage is a small car dealer with [redacted] Auto Repair connected. They are owned by same person. The Auto repair garage is advertised as brakes, tires, oil changes etc, the specialized requirement to repair transmission in my BMW needs to be done by BMW certified mechanic with documented expertise. [redacted] refusing to honor agreement.Desired Settlement: Herbs Garage to pay 50% of parts and 50% labor as stated in Limited Warranty.

Business

Response:

The limited warranty was a dealer warranty only. The warranty was only valid at the dealership (Herb's Garage) were she purchased the vehicle.. She never brought the vehicle here to diagnose the problem. She took the vehicle elsewhere without our approval. Now she wants us to pay another dealer for the repair on her BMW. She has now filed a law suit against us in small claims court. This will be resolved in small claims court.Sincerely,Herb's Garage[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The warranty issued with BMW purchase does not state where repair is to be done, states in warranty,the dealer will pay 50% of parts and labor. The transmission malfunction warning light came on, I immediately went straight to my mechanic, a certified BMW mechanic. Herbs garage is not BMW certified. Herbs garage failed to honor issued warranty. Their auto repair is a tire, brakes and minor type auto repair center. A BMW transmission requires advanced training. I have filed suit in small claims and will allow court to decide.

Regards,

Review: I have had two radiators in past 3 years from Herbs garage, I am now replacing the raditator from Herbs becuase that one is now defected , I have to pay another $579.50 to get it replaced. I am going to another place that warrants the product and labor for 3 yrs. I am very disappoint with the work and cost that Herbs Garage charged me , I had to go back several times to get the coolant put in my car when they forgot to put it in after they replaced a new radiator, they switched my wires on my winshield wipers , they had to replace the first radiator becuase it leaked, and the hose they were suppose to look at while the radiator was off blew on the freeway at 11pm coming home from oceanside, and I had to pay for towing to the garage, then with in 11 months started to leak, and they charged me again to replace it , they broke the oil cap in two had to replace that one, charged me for their mistake ,they did not replace thermostat when changed out radiator , why they didnt replace that is questionable as well. I am very disappoint with the faulty product used in my car, and they lost parts to my brackets to my front of car. they said they fired the machanic who worked on my car but that didnt help me they still charged me . charged 47.00 for coolant on 3/5/2013 and replace radiator tried to charge 235.97 and decided to charge me 150.00 instead because of me complaining for the defected part2/27/2012 charged me $566.97 for radiator and coolant was another 47. plus oil change was 40.25 tried to tell me I needed to change out my gasket and rear axle seal leaking which is was not . 1/11/2012 did not put hose clamps on radiator hoses car back in to get charged $155.39 for coolant $ 23.95.said they replace A/c compressor clamps. 4/11/2012 water pump by pass hose /coolant $47. + $49.14 they did not put the hose on when they put the radiator in march 2013, broke hood latch did not repair it, left off side plastic gaurd lost it .Desired Settlement: I would never go back to this place again , they wanted another $500 to fix this radiator and labor ...I would like to get half the cost of what I paid to get my car fixed by a trusted company , I was disrespected trying to get them to fix my car. the radiator is CSF J16230908 this was the one schmidty took off I ask to keep it , the same plastic part is leaking like the other radiator in jan march of 2013. 5/16/2012 took to Dodge deal leaking coolant from radiator charge 59.95

spent over 1760.95 plus all the time I lost going back and forth and waiting , and having my car towed and get a taxie home from the shop . very disappoint and with out a job and being disabled it really has been a hardship

Review: In February 2014, My wife and I purchased a 2005 Honda Element for Herb's Garage as a used car they had advertised at the Orange County Swap Meet in Costa Mesa, CA. After the purchase of the vehicle we never received the license plates which belonged to the vehicle. Both my wife and I have called talked to the owner, sales personnel and fin ace officer regarding not having the license plates. Each time we were told, they have the license plates for the vehicle and that the plates were going to be sent in the mail the next day and we have never received them. This has gone on for the past two months or moreDesired Settlement: We need the license plates which they say they have and have never sent.

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Description: Auto Repair & Service, Auto Repairing - Foreign, Auto Repair - Mobile, Engines - Fuel Injection Service & Parts, Auto Dealers - Used Cars

Address: 242 Victoria St, Costa Mesa, California, United States, 92627

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