Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ This order was placed on 10/27/and it was shipped on 10/29/ Please note that customer had opted for standard shipping while placing the order, in fact he received free shippingAccordingly we shipped the order by standard method offered by Fedex / USPS called Fedex Smart postWith this shipping method, FedEx picks up the packages from our facility, hands it over to USPS and then USPS makes the final delivery Order can be tracked on www.fedex.com with the tracking # XXXXXXXXXXXXXXXXXXXX As per the tracking info, the order shows delivered on 11/06/ The customer never selected or paid for shipping with signature confirmation, where the order would have got shipped with service that gives signature confirmation We explained the entire process to the customer and also contact his local post officeAs per USPS and his local post office, the order shows as delivered on 11/06/ Attaching the tracking confirmation obtained from www.fedex.comIt clearly shows that the shipment was delivered to the address provided by the customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business/supplier now display there policy because of your intervention, the product was promoted with free shipping a component of the sale, they fail to include common sense protection despite the cost involved and put my investment at risk no one was available at the time of deli- veryU S P S POSTAL POLICE CASE #CAXXXXXXXXX The credit card server promise to refund the accountThis will put us at odds with the bank and the business/supplier unaccountable Final Business Response / [redacted] (4000, 10, 2015/12/22) */ We have issued complete refund to the customer's credit card todayHe should see the refund in his credit card in 1-days time Final Consumer Response / [redacted] (2000, 12, 2015/12/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) The bank has acted in good faith by refunding the account prior to a resolution on the matter We must therefore acknowledge the business decision as reimbursement to the bank for which we appreciate PS: During the period of this ordeal we have made a second purchase of the said product and received the item without a glitch THANKS TO PRIORITY MAIL WITH SIGNATURE CONFIRMATION
Initial Business Response /* (1000, 5, 2014/07/16) */
We sincerely apologize on the inconvinience causedOur company was in the process of moving to a newer bigger location on the July 4rth long weekendAs a result, we did experience technical glicthes and temporory disruptions to our
telphone lines as well as our serversThough we mentioned this prominently on our website through various banners and alert notices, we missed out on updating our automated message in the telephone systemWe sincerely apologize
Due to a technical glitch, some of the orders placed during that weekend were duplicatedWe realized this and immdiately issued refunds to the duplicate ordersFollowing are the details
Order# XXXXXXX : Order date July 2nd 2014, Shipped on July 8th via DHL with tracking # XXXXXXXXXXXXXXXXXXXXXX and delivered on July 15th
Order# XXXXXXX : Order date July 2nd and has been cancelled on July 2nd Processed refund on July 3rd This refund would have shown up on the credit card statement by now
We hope this resolves the issue
Initial Business Response /* (1000, 8, 2015/08/25) */
We had issued return label to the customerWe will issue full refund once we receive the product back to us
Thanks
Customer Service
Initial Consumer Rebuttal /* (2000, 10, 2015/08/28) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
Return label receivedMailed back itemsReceived my refund 8/28/
Thank You
Initial Business Response /* (1000, 7, 2014/04/21) */
We verified the coupon that was displayed on ebates.com. Unfortunately, there was an error from ebates on the expiry date of the coupon. They have rectified the error now.
We tried issuing a refund for $12.08 thro paypal but...
unfortunately the customer seems to have raised a claim on paypal to and its under review by Paypal now. We will only be able to issue a refund once the claim is resolved on paypal.
In the future, we request customers to check the shipping charges at the time of placing an order. If the coupon is valid, it will automatically provide the discount on the shipping charges.
Initial Consumer Rebuttal /* (3000, 9, 2014/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never raised a claim on PayPal, so I hope you will issue the refund as promised
I would like to stress the fact that I DO NOT have any opened disputes or claims on PayPal against Herbspro. I have still been waiting for the refund promised by Herbspro, otherwise I have to consider their statements as fraud.
Final Business Response /* (4000, 12, 2014/04/28) */
Dear Customer
We couldn't issue refund earlier as the payment was in "Held Status" in PayPal.
Today we checked again and we have issued refund for the balance amount towards shipping.
You had paid $12.08 towards shipping.
Following is the refund summary :-
$4.95 was refunded on 04/17/2014 and $7.13 has refunded today on 04/28/2014.
Thanks
HerbsPro Customer Service
Final Consumer Response /* (2000, 14, 2014/05/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
tl;dr version: Terrible communication, nothing in stock, does not answer emails, refused to give me a refund multiple times, had to threaten to file claims to receive a refund.
Long version: I placed an order totaling a couple hundred dollars with herbspro. They immediately charged my card for the amount and the charge went through shortly after. Days pass, I don't hear anything, so after about 4 days I contact them through their site using the "chat" feature. I am told that my order will ship "today or tomorrow."
I wait. Today passes. Tomorrow passes. I receive nothing. I wait4 more days. Nothing. I send 2 emails, no response.
Finally, 11 days after placing the order, I use the chat feature on their site and ask why no one has gotten back to me and why the order has not been shipped. I am told there was a "delay with the manufacturer." I told them that their site says that their items are in stock and ship within 5 business days. I am again told that my order will ship "today or tomorrow" and that this is the "first time" this has ever happened with them.
Google reviews of this place and you will see that this happens all the time. It seems to be very common. I called them on the lie and told them I want a full refund.
THEN they started asking if they can ship the part of the order they have. I said no, I want a refund. Then they ask if they can ship the items they have. I said I can't trust them and do not even know what items they actually have and that I want a full refund. They then ask me to call, I say no, that I want a refund.
There is silence. They ask again if they can ship part of my order. I ask what part, how long it will take, and how long it will take for a refund for the rest to be processed. They say they will ship right now and the rest will ship tomorrow. I tell them they aren't answering my questions and that I want a full refund.
They repeated that they have "never" had this problem before. I then posted links to several places on the internet where reviewers detail the same problems (which I wish I would have seen before ordering) and ask for a refund AGAIN.
They said they are checking with the manager about a shipping credit. I stated again that I asked for a refund and FINALLY they said they would cancel my order. They said I will receive my refund in "a day or two." I really hope that's correct this time. I will be filing a Revdex.com claim if I don't receive a refund in 2 days.
Initial Business Response /* (1000, 6, 2014/06/09) */
We apologize for the inconvenience. We are unable to ship the order as the item is on back order with the manufacturer.
We have cancelled your order and issued complete refund of $164.27 today.
Initial Business Response /* (1000, 5, 2015/12/10) */
This order was placed on 10/27/2015 and it was shipped on 10/29/2015
Please note that customer had opted for standard shipping while placing the order, in fact he received free shipping. Accordingly we shipped the order by standard...
method offered by Fedex / USPS called Fedex Smart post. With this shipping method, FedEx picks up the packages from our facility, hands it over to USPS and then USPS makes the final delivery.
Order can be tracked on www.fedex.com with the tracking # XXXXXXXXXXXXXXXXXXXX
As per the tracking info, the order shows delivered on 11/06/2015.
The customer never selected or paid for shipping with signature confirmation, where the order would have got shipped with service that gives signature confirmation.
We explained the entire process to the customer and also contact his local post office. As per USPS and his local post office, the order shows as delivered on 11/06/2015.
Attaching the tracking confirmation obtained from www.fedex.com. It clearly shows that the shipment was delivered to the address provided by the customer.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business/supplier now display there policy because of your intervention, the product was promoted with free shipping a component of the sale, they fail to include common sense protection
despite the cost involved and put my investment at risk no one was available at the time of deli-
very. U S P S POSTAL POLICE CASE #CAXXXXXXXXX
The credit card server promise to refund the
account. This will put us at odds with the bank
and the business/supplier unaccountable.
Final Business Response /* (4000, 10, 2015/12/22) */
We have issued complete refund to the customer's credit card today. He should see the refund in his credit card in 1-2 days time.
Final Consumer Response /* (2000, 12, 2015/12/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The bank has acted in good faith by refunding the account prior to a resolution on the matter.
We must therefore acknowledge the business decision as reimbursement to the bank for which we appreciate.
PS: During the period of this ordeal we have made a second purchase of the said product and received the item without a glitch.
THANKS TO PRIORITY MAIL WITH SIGNATURE CONFIRMATION.
Initial Business Response /* (1000, 6, 2014/08/05) */
Dear [redacted]
As per our last discussion, we shipped you another order.
The order was shipped by FedEx ground on 08/01/2014 with the tracking # XXXXXXXXXXXX. You should receive the shipment by 08/08/2014.
Can you please close the case...
once your receive the shipment?
Initial Consumer Rebuttal /* (2000, 9, 2014/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
on August 8, I received my order #XXXXXXX fully completed (including 3 of Nordic Omega-3 Jellies).
I would like to thank personally Ms. [redacted] who helped me and got in touch with all updates, and Revdex.com for the assistance in resolving this issue.
I am glad to close this claim as a satisfied Herbspro customer.
Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ This order was placed on 10/27/and it was shipped on 10/29/ Please note that customer had opted for standard shipping while placing the order, in fact he received free shippingAccordingly we shipped the order by standard method offered by Fedex / USPS called Fedex Smart postWith this shipping method, FedEx picks up the packages from our facility, hands it over to USPS and then USPS makes the final delivery Order can be tracked on www.fedex.com with the tracking # XXXXXXXXXXXXXXXXXXXX As per the tracking info, the order shows delivered on 11/06/ The customer never selected or paid for shipping with signature confirmation, where the order would have got shipped with service that gives signature confirmation We explained the entire process to the customer and also contact his local post officeAs per USPS and his local post office, the order shows as delivered on 11/06/ Attaching the tracking confirmation obtained from www.fedex.comIt clearly shows that the shipment was delivered to the address provided by the customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business/supplier now display there policy because of your intervention, the product was promoted with free shipping a component of the sale, they fail to include common sense protection despite the cost involved and put my investment at risk no one was available at the time of deli- veryU S P S POSTAL POLICE CASE #CAXXXXXXXXX The credit card server promise to refund the accountThis will put us at odds with the bank and the business/supplier unaccountable Final Business Response / [redacted] (4000, 10, 2015/12/22) */ We have issued complete refund to the customer's credit card todayHe should see the refund in his credit card in 1-days time Final Consumer Response / [redacted] (2000, 12, 2015/12/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) The bank has acted in good faith by refunding the account prior to a resolution on the matter We must therefore acknowledge the business decision as reimbursement to the bank for which we appreciate PS: During the period of this ordeal we have made a second purchase of the said product and received the item without a glitch THANKS TO PRIORITY MAIL WITH SIGNATURE CONFIRMATION
Initial Business Response /* (1000, 5, 2014/07/16) */
We sincerely apologize on the inconvinience causedOur company was in the process of moving to a newer bigger location on the July 4rth long weekendAs a result, we did experience technical glicthes and temporory disruptions to our
telphone lines as well as our serversThough we mentioned this prominently on our website through various banners and alert notices, we missed out on updating our automated message in the telephone systemWe sincerely apologize
Due to a technical glitch, some of the orders placed during that weekend were duplicatedWe realized this and immdiately issued refunds to the duplicate ordersFollowing are the details
Order# XXXXXXX : Order date July 2nd 2014, Shipped on July 8th via DHL with tracking # XXXXXXXXXXXXXXXXXXXXXX and delivered on July 15th
Order# XXXXXXX : Order date July 2nd and has been cancelled on July 2nd Processed refund on July 3rd This refund would have shown up on the credit card statement by now
We hope this resolves the issue
Initial Business Response /* (1000, 8, 2015/08/25) */
We had issued return label to the customerWe will issue full refund once we receive the product back to us
Thanks
Customer Service
Initial Consumer Rebuttal /* (2000, 10, 2015/08/28) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
Return label receivedMailed back itemsReceived my refund 8/28/
Thank You
Initial Business Response /* (1000, 7, 2014/04/21) */
We verified the coupon that was displayed on ebates.com. Unfortunately, there was an error from ebates on the expiry date of the coupon. They have rectified the error now.
We tried issuing a refund for $12.08 thro paypal but...
unfortunately the customer seems to have raised a claim on paypal to and its under review by Paypal now. We will only be able to issue a refund once the claim is resolved on paypal.
In the future, we request customers to check the shipping charges at the time of placing an order. If the coupon is valid, it will automatically provide the discount on the shipping charges.
Initial Consumer Rebuttal /* (3000, 9, 2014/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never raised a claim on PayPal, so I hope you will issue the refund as promised
I would like to stress the fact that I DO NOT have any opened disputes or claims on PayPal against Herbspro. I have still been waiting for the refund promised by Herbspro, otherwise I have to consider their statements as fraud.
Final Business Response /* (4000, 12, 2014/04/28) */
Dear Customer
We couldn't issue refund earlier as the payment was in "Held Status" in PayPal.
Today we checked again and we have issued refund for the balance amount towards shipping.
You had paid $12.08 towards shipping.
Following is the refund summary :-
$4.95 was refunded on 04/17/2014 and $7.13 has refunded today on 04/28/2014.
Thanks
HerbsPro Customer Service
Final Consumer Response /* (2000, 14, 2014/05/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
tl;dr version: Terrible communication, nothing in stock, does not answer emails, refused to give me a refund multiple times, had to threaten to file claims to receive a refund.
Long version: I placed an order totaling a couple hundred dollars with herbspro. They immediately charged my card for the amount and the charge went through shortly after. Days pass, I don't hear anything, so after about 4 days I contact them through their site using the "chat" feature. I am told that my order will ship "today or tomorrow."
I wait. Today passes. Tomorrow passes. I receive nothing. I wait4 more days. Nothing. I send 2 emails, no response.
Finally, 11 days after placing the order, I use the chat feature on their site and ask why no one has gotten back to me and why the order has not been shipped. I am told there was a "delay with the manufacturer." I told them that their site says that their items are in stock and ship within 5 business days. I am again told that my order will ship "today or tomorrow" and that this is the "first time" this has ever happened with them.
Google reviews of this place and you will see that this happens all the time. It seems to be very common. I called them on the lie and told them I want a full refund.
THEN they started asking if they can ship the part of the order they have. I said no, I want a refund. Then they ask if they can ship the items they have. I said I can't trust them and do not even know what items they actually have and that I want a full refund. They then ask me to call, I say no, that I want a refund.
There is silence. They ask again if they can ship part of my order. I ask what part, how long it will take, and how long it will take for a refund for the rest to be processed. They say they will ship right now and the rest will ship tomorrow. I tell them they aren't answering my questions and that I want a full refund.
They repeated that they have "never" had this problem before. I then posted links to several places on the internet where reviewers detail the same problems (which I wish I would have seen before ordering) and ask for a refund AGAIN.
They said they are checking with the manager about a shipping credit. I stated again that I asked for a refund and FINALLY they said they would cancel my order. They said I will receive my refund in "a day or two." I really hope that's correct this time. I will be filing a Revdex.com claim if I don't receive a refund in 2 days.
Initial Business Response /* (1000, 6, 2014/06/09) */
We apologize for the inconvenience. We are unable to ship the order as the item is on back order with the manufacturer.
We have cancelled your order and issued complete refund of $164.27 today.
Initial Business Response /* (1000, 5, 2015/12/10) */
This order was placed on 10/27/2015 and it was shipped on 10/29/2015
Please note that customer had opted for standard shipping while placing the order, in fact he received free shipping. Accordingly we shipped the order by standard...
method offered by Fedex / USPS called Fedex Smart post. With this shipping method, FedEx picks up the packages from our facility, hands it over to USPS and then USPS makes the final delivery.
Order can be tracked on www.fedex.com with the tracking # XXXXXXXXXXXXXXXXXXXX
As per the tracking info, the order shows delivered on 11/06/2015.
The customer never selected or paid for shipping with signature confirmation, where the order would have got shipped with service that gives signature confirmation.
We explained the entire process to the customer and also contact his local post office. As per USPS and his local post office, the order shows as delivered on 11/06/2015.
Attaching the tracking confirmation obtained from www.fedex.com. It clearly shows that the shipment was delivered to the address provided by the customer.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business/supplier now display there policy because of your intervention, the product was promoted with free shipping a component of the sale, they fail to include common sense protection
despite the cost involved and put my investment at risk no one was available at the time of deli-
very. U S P S POSTAL POLICE CASE #CAXXXXXXXXX
The credit card server promise to refund the
account. This will put us at odds with the bank
and the business/supplier unaccountable.
Final Business Response /* (4000, 10, 2015/12/22) */
We have issued complete refund to the customer's credit card today. He should see the refund in his credit card in 1-2 days time.
Final Consumer Response /* (2000, 12, 2015/12/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The bank has acted in good faith by refunding the account prior to a resolution on the matter.
We must therefore acknowledge the business decision as reimbursement to the bank for which we appreciate.
PS: During the period of this ordeal we have made a second purchase of the said product and received the item without a glitch.
THANKS TO PRIORITY MAIL WITH SIGNATURE CONFIRMATION.
Initial Business Response /* (1000, 6, 2014/08/05) */
Dear [redacted]
As per our last discussion, we shipped you another order.
The order was shipped by FedEx ground on 08/01/2014 with the tracking # XXXXXXXXXXXX. You should receive the shipment by 08/08/2014.
Can you please close the case...
once your receive the shipment?
Initial Consumer Rebuttal /* (2000, 9, 2014/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
on August 8, I received my order #XXXXXXX fully completed (including 3 of Nordic Omega-3 Jellies).
I would like to thank personally Ms. [redacted] who helped me and got in touch with all updates, and Revdex.com for the assistance in resolving this issue.
I am glad to close this claim as a satisfied Herbspro customer.