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Herc Rentals Inc.

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Herc Rentals Inc. Reviews (1)

First of all I want to apologize for the poor experience that the customer had with Herc Rentals. When a debit card is used the bank will put a hold on the amount trying to be charged to make sure the funds are available. The reason it was holding $316 instead of $118 is due to the...

book rate versus the customers discounted rate. A manager has to go into the system and approve any discounted rate and until that happens it shows the book rate. After the customer told the counter employee what he needed and the rental contract was written, the customer decided to add our Rental Protection Plan and to do that the employee had to close the initial contract and reopen another. That is what caused the second hold of $362 on the debit card. Moving forward we will train our employees to do a better job of explaining how a debit card works in the rental industry.
Thomas H[redacted]
Herc Rentals
Branch Manager

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