Hercules Movers Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I do not accept Mr***'s response that the chair had prior damage to it and so being broken is sort of justifiedHis manager *** came to the site the day of the move to take the chair back to their carpenter to have it repaired and returned to my home by himThat is what I need done and I will be satisfiedThe move was on 10/31/and I'm sure the chair has to be repaired by now. As far as Mr*** not being able to respond back to me during the holidays, I find that argument a little weak as he apparently agreed to initiate his own investigation about weeks after thar move when I initially contacted him to inquire about the balance and at which point I advised him of all the incidents to which he graciously agreed to waive the balance but promised to get back to me which he did not and that is why I had to contact Revdex.com because he failed to respond to me after repeated attempts by me via text and phone messagesMoreover, I find it an extremely cheap shot by Mr*** to insinuate that he would resort to legal matter if his resolution is not acceptedPlease bear in mind that he only responded to me ONLY AFTER I had to contact Revdex.com because I made good faith effort to contact him to ask when my chair would be returnedHad he bothered or had the courtesy to return my messages, I would not have to do thisBut anyway, in the spirit of the season, I am ok in accepting the resolution provided by Mr***But I do request Mr*** to kindly arrange to have the repaired chair returned to us at his earliest As was promised by his manager *** Hopefully we can put this matter to bedThank you

In response to this issue. This is very troubling to me. I am [redacted] and to receive this is very surprising. Dr. [redacted] has made many moves with our firm. From NY and within NJ as well. Yes he apparently had a chair that was damaged during his move (of which I will be happy to send pictures of as...

it is extremely old and scratched up. In any event, although the chair did have damage it was damaged further during the move. What is NOT MENTIONED in this request by the customer is that he has an open balance   owed to the company for 185.00 (which when he initiated the call to the office was told it would be a wash) for the chair and some furniture piece that he said is in the garage. Is it now the customers intention to "double dip"? The 2 options still remain available 1) come to the warehouse to close  his balance due and file a claim like all consumers are entitled to do. OR 2) keep the 185.00 that he owes as his wash for the slightly damaged items. We cannot do both. Also Dr. [redacted] texting me while I am on holiday for the Christmas season and not being able to send or receive any messages other than emails through the computer is not only wrong and unfair but totally unfair. He could easily email and or come in as he is a local business in the area as well. I believe this needs to be removed from the Revdex.com website by the consumer and properly handled with the customer and the company. If not we are left with no choice but to handle this situation in a more aggressive and legal matter. This is a completely wrong, incomplete and unfortunate way to attempt to double dip. I personally spoke with Dr. [redacted] about the 185.00 balance (that HE told me he had open) and specifically told him to keep it and wash. Now I get back from holiday to see this?? Advise so we can address this over. Thanks

Review: On October 31, 2014 we hired this moving company to handle the move to our new home. The movers were not professional this time. Not only did they damage a few furniture units (details to follow), they took a very long time, were frequently seen checking and talking on their phones, texting, and worse, going into the fridge without our permission and drinking all the juices we have for our kids. We provided lunch, snacks, water to the movers as courtesy anyway. During the move, the movers broke one of our dining room chairs and an entertainment center. The same entertainment center was damaged by these same movers last year during another move but this time they entirely broke the unit. The foreman, [redacted], of the moving company even failed to report the incidents to the business owner [redacted]. When I called [redacted], he said he would do an investigation and get back to me. That was almost 1 month ago. I have sent [redacted] 2 text messages and 2 voicemails in the last week but he has failed to return my calls and answer to my text messages. When the foreman [redacted] broke the chair, he contacted his manager [redacted] who showed up on site and picked up the broken chair to have their carpenter repair it. That was on 10/31/14. [redacted] told me that it may take 1-2 weeks for the chair to be repaired and he will personally drop it off at my house once it is repaired. I still have not received that chair and when [redacted] was contacted about the incident, he had no idea about the incidents (as I mentioned above) and that [redacted] had picked up the chair. I am very dissatisfied with [redacted] and his company with their services this time.Desired Settlement: I would like for [redacted] to have the dining room chair repaired and returned to us ASAP and also compensate us for the broken entertainment center and remove it from our home. I would also like him to call me and discuss the results of his so called investigation of the incident.

Business

Response:

In response to this issue. This is very troubling to me. I am [redacted] and to receive this is very surprising. Dr. [redacted] has made many moves with our firm. From NY and within NJ as well. Yes he apparently had a chair that was damaged during his move (of which I will be happy to send pictures of as it is extremely old and scratched up. In any event, although the chair did have damage it was damaged further during the move. What is NOT MENTIONED in this request by the customer is that he has an open balance owed to the company for 185.00 (which when he initiated the call to the office was told it would be a wash) for the chair and some furniture piece that he said is in the garage. Is it now the customers intention to "double dip"? The 2 options still remain available 1) come to the warehouse to close his balance due and file a claim like all consumers are entitled to do. OR 2) keep the 185.00 that he owes as his wash for the slightly damaged items. We cannot do both. Also Dr. [redacted] texting me while I am on holiday for the Christmas season and not being able to send or receive any messages other than emails through the computer is not only wrong and unfair but totally unfair. He could easily email and or come in as he is a local business in the area as well. I believe this needs to be removed from the Revdex.com website by the consumer and properly handled with the customer and the company. If not we are left with no choice but to handle this situation in a more aggressive and legal matter. This is a completely wrong, incomplete and unfortunate way to attempt to double dip. I personally spoke with Dr. [redacted] about the 185.00 balance (that HE told me he had open) and specifically told him to keep it and wash. Now I get back from holiday to see this?? Advise so we can address this over. Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I do not accept Mr. [redacted]'s response that the chair had prior damage to it and so being broken is sort of justified. His manager [redacted] came to the site the day of the move to take the chair back to their carpenter to have it repaired and returned to my home by him. That is what I need done and I will be satisfied. The move was on 10/31/14 and I'm sure the chair has to be repaired by now. As far as Mr. [redacted] not being able to respond back to me during the holidays, I find that argument a little weak as he apparently agreed to initiate his own investigation about 2 weeks after thar move when I initially contacted him to inquire about the balance and at which point I advised him of all the incidents to which he graciously agreed to waive the balance but promised to get back to me which he did not and that is why I had to contact Revdex.com because he failed to respond to me after repeated attempts by me via text and phone messages. Moreover, I find it an extremely cheap shot by Mr. [redacted] to insinuate that he would resort to legal matter if his resolution is not accepted. Please bear in mind that he only responded to me ONLY AFTER I had to contact Revdex.com because I made good faith effort to contact him to ask when my chair would be returned. Had he bothered or had the courtesy to return my messages, I would not have to do this. But anyway, in the spirit of the season, I am ok in accepting the resolution provided by Mr. [redacted]. But I do request Mr. [redacted] to kindly arrange to have the repaired chair returned to us at his earliest As was promised by his manager [redacted]. Hopefully we can put this matter to bed. Thank you.

Review: We were selling our house in Jackson, NJ 08527 and needed to close on July 15, 2014. [redacted] came out from Hercules Movers on June 30, 2014 at approximately 4:30p.m. and toured our entire house as well as exterior furniture and gave us an estimate based on this. Mr. [redacted] told us that if we are going to place our items in storage the total cost should also include the special packing material as well so the furniture does not get damaged. His written estimate was $1620.00. The estimate included the packaging material as well as 1 moving truck and 4 men. He estimated 8 total labor hours and 1 hour of travel time. The rate quoted was $160 per hour. He assured us that he was professional and accurate and was well versed in the moving business as he had been doing this for a long time and he was in fact the owner of the company. He also provided us with a Revdex.com review showing that the company was A+ rated. I told him that after we had received and spoken to other companies that were giving us estimates we would let him know which way we decided to proceed. After receiving all the other quotes we noticed that Hercules Movers was the lowest price and we were concerned if the estimate was accurate as the median price range was in the $2000 - $2200 ballpark. So on July 1st I called Mr. [redacted] back on the phone with my husband present to confirm that his quote was accurate and he stated again that he had been doing this business a long time and his quotes were absolutely accurate give or take 1 – 2 hours that is why he came out to make an on-site estimate. After all was said and done they took over 16 hours to complete the job and charged us $3,010.00 which exceeded the estimate by $1,390.00. The GM [redacted] assured my husband that he would resolve the situation. But after numerous emails and phone calls he stated it was a misunderstanding and could only offer us 2.5 hour credit.Desired Settlement: We expect that the managment refund us the excess hours charged as they provided an accurate on-site estimate and to exceed that estimate by almost double is definitley intentionally misleading consumers. And we want their Revdex.com rating changed as this rating led us to make the decision to go ahead and utilize their services.

Business

Response:

In regards to this complaint. I am [redacted] the person who is mentioned as the estimator for this relocation. Please review the FACTS of what transpired. I went to provide an estimate for their family correct (this is the only truth to the complaint submitted by the customer). I made a time and date to meet with the customer, I showed up to conduct the estimate and when I arrived no one was home. I called the wife and she said she would be there shortly (which she did arrive a while later). I then was brought in through the garage and asked if anything in the garage was going (answer from customer NO). I was then showed the inside of the home and did a complete walkthrough. At that time I was then told that there were 2 options that may be taking place for the move.. 1st option (move into a new home) option 2 (move into storage) if there was no new home. Up until the day before the move customer was still unaware if they were going into storage or a rental place. Fast track to move day. The customer not only moved into storage but the main issue with there move and the EXTRA time they are speaking about is quite simple and also easy to understand. On the day of the move not only did the ENTIRE garage get moved (which was NOT part of the scope of work during the estimate but all of a sudden the ENTIRE attic (which was almost 3/4 of a truck) now also being asked to be moved. Also what was never mentioned in the customers writings they took a storage unit that was WAY TO SMALL and even tried to blame me for THEIR SELECTION of storage size (which I had ZERO input into). This issue not only created a major issue but also caused for the furniture to be left on my truck OVERNIGHT and redelivered the next day when their storage place opened and they were able to obtain another storage bin. Anyone who knows the moving industry is aware the time of year they moved is by far the busiest time to move. By having to leave them on a truck overnight created an expense to me by having to now rent a truck to conduct the business that was schedule and needed to be done the next day. I am not only saddened and disturbed by this complaint but am disgusted that people would write things like this without laying out the facts and not just a bunch of untruths and fabrications as well as omissions of the entire events that took place. In closing the wife appears to have written this Revdex.com letter but oddly enough she is the ONLY member of the couple I met. I did not meet the husband and only spoke to him AFTER the move took longer based on everything listed above. I even went as far as to offer him an hour or 2 as a kind gesture, but in all fairness after speaking with him on the phone and the facts he tried to portrait to me having not been there for the estimate process made me decide against it especially since he was not happy with the offer. We as a company did NOTHING w[redacted]g, and to read someone ask that someone's rating "be changed" is a classic example of what blackmailers attempt to do to people. I WILL NOT ALLOW THIS. We at anytime could have stopped the job and walked away. However, as a standup organization we carried out the task in full and never waivered. I have nothing further to add other than what I have written. I did the estimate I was there at the home and I know also what took place. This is not ok and not fact based. I am always open to constructive criticism for consumers when it is warranted but this is not one of those times.

I hired Hercules Movers Inc.back in January 2015. I specifically went with them as they had moved me 8 years prior and they did a great job. Unfortunately this time around, they did a horrendous job. They managed to break two of my lamps. They scratched several pieces of furniture and the workers could not be more rude. In addition, they charged me an additional $120 for going over the time limit. This was due to the fact that once the truck was packed, one of the movers proceeded to use my bathroom and had us waiting around 20 minutes for him.
I wanted to give them a chance to make it right, so I contacted Ronnie, the general manager, at Hercules. He never apologized for the damage they had done. He proceeding to tell me he would look into it and get back to me. After 6 emails with Ron, where he actually responded. He began to not respond to me. Although he had sent me the following message:
From: [redacted]
Subject: RE: Move on 1/30/2015
I am getting you $120 refund , just needs to be approved every day now .
Best ,
Ron
Needless to say I am still waiting for my refund. Although $120 nowhere covers the damage they caused. I will never use this company again and will make it a point to tell everyone I know to go elsewhere.

Review: The owner of the company owes us a refund of $ 50.00. He asked for the CC number which no longer exists. He claims he cannot refund it under the new card which I find unusual since in the past businesses I have can. He then told me to call his administrators. Time and time again I can't get a hold of them. When I finally got a hold of them they said the check would be in this week. I haven't received my refund. Again I call the office and again the owner has tried every excuse in the book to send my check. This is taking two weeks to get my check. I keep getting different answers between the owner and his administrators. They sure took the $ 50 out fast enough but they can't send a check within a reasonable period of time? I told him we are on unemployment and I need that check. He kept talking over me time and time again that he could not process it back to a different card. I don't need to hear this. He decided he needs to send me a check and has not once taken responsibility of it. I call him today 1/16 at 10:00 am and he says well now you have to wait longer. Such unethical business practice and I am due straight out $ 50 since he did not provide a service. I want my money back and I want this to reflect as a negative rating for Hercules Moving company.Desired Settlement: I want my $ 50 as promised. I shouldn't have to wait 2 weeks for it. It should be sent overnight at this point. I also want a negative credit rating to their company documented on Revdex.com.org

Business

Response:

In regards to this our answer is very simple if the consumer does not remove this ridiculous baseless complaint within 24 hours we will go forward with legal filings against her and her possessions to the fullest extent of the law and for deformation and damages. This consumer booked a move for a specific date. She then changed her date 4 times. Then canceled completely after taking reservation spots causing the dates not to be available to other customers. She then called and asked for her deposit back. I then requested the card in which she placed the deposit on. She then said that card was no longer in her possession for fraud. Therefore the charge could not be reversed to a card that no longer exists. She was told a check for $50 will be sent out. We do not work for her alone checks are cut 2 X's a month and when it goes out she will receive it. We have 30 days to cut a check. More importantly we are not even required to refund the deposit especially after the customer changed and filled spots that she did not use. We did a refund request as a courtesy to her because she claimed she fell in hard times. I have the records of all dates she occupied and the jobs we could not take because we were booked. I intend on fully pursuing monetary damages vs Ms. [redacted] if she does not remove this ridiculous writing. Thanks.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I spoke to your accounts receivable department. Her name was [redacted] and PROMISED me I would have it by last week.. They told me I would received this check last week. I told you straight off the bat that if I didn't received it by last week I would file with the Revdex.com. You then threatened me that if I went to the Revdex.com, receiving the check would take longer. I don't understand how I canceled this back in December and your accounting department does not know that $ 50 is due to me ASAP.

You had a different story that it gets sent out on a Fridays. That is two different storiesIt is Thursday. Where is my check. I don't care about your other clients. They sure don't care about me. They are of no consequence to meI have heard different stories over and over. You said you could not put the $ 50 deposit back on a new card. I accepted that and you would send a check.

You can file any court complaint you want. That is a joke in itself. There is no defamation or character assassination. Good luck getting possessions for $ 50. If you do I will counter claim with my lawyer and way more than $ 50 including legal fees.. I have the name and dates of the call. You went as far as saying to call at 9:30 am and still I could not get your accounting dept. I got YOU instead. You continued to talk over me. I will not be backed into the corner due to your deplorable business ethics. It is no Thursday. Where is my $ 50 check? It still has not been received.

Regards,

Consumer

Response:

He told me the check was sent out on 1/31/2014 and her personally saw it go out himself.. I told him I never received and he refused to stop and reissue another one. Low and behold I receive a check, all wrinkled, dated 2/4/2014. Therefore, he lied and should be noted.