The hours I am willing to refund you is for the minutes you say they overcharged you, also for the time to reassemble the beds and other itemsConcerning the $for 10/17/that is for men and trucks at per hour for hours to load your belongings out of the warehouseI personaly was one of the crew members bring your belongings out of the warehouse, and I personally tract the timeYou wanted all of your belongings delivered in one day and this was the only way we could do that
When *** *** initially contacted Hercules office, she indicated to us that in our packing of her house we had missed one drawer of utensils in her kitchenWe sent her an insurance claim form which she returned with over items valued at $She did not indicate that there was a box missing
We have signed inventories that everything was delivered, I also personally checked the truck when it arrived back in *** and there were no boxes on itI am willing to offer $in good faith to try to resolve this claim
First let me say I apologize for all the problems you had with the move As far as the issue with the inventory, it was resolved before the shipment left *** On August 25, I met the truck when it arrived at the lot I searched both *** and ***'s overnight bags as well
as made them turn their pockets inside out I also did a quick check of the cab of the truck, I found no ring The next day I went through the cab and rear of the truck searching for the ring and did not find anything I have cooperated with *** *** local police department, in whichever way possible I did send an insurance claim form via email and mail As of today 09//03/I have not received it back Also, *** has been terminated from the company
Thank You,
Ronald DHirth
I am willing to refund 2 hours of labor. As far as the damage to the house or furniture, I will have to come out to do a damage check. Please contact us to schedule this.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I would like in addition to his offer- that we also get reimbursed for a portion of the $1500 we were charged to have our items taken out of storage. This charge was never disclosed or discussed and is part of our major issue. Also, the movers did not do as contracted- they did not reassemble 2 bedrooms and other items. They also charged us for 45 mins that they had not even arrived at our place. The 2 hours offered is not acceptable.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I mailed the requested insurance forms to the business on September 3rd and have heard nothing. I would like to know the status of my claim and I would like a better explanation as to what happened and what action has been taken to resolve this situation. Thank you.
Regards,
[redacted]
Ron Hirth, Hercules Moving has not contacted me directly but through his insurance agent. The last email I received was 17OCT14 and stated that because I have stopped payment on my credit card for the move, he was not going to pay for any of the items damaged in the move. He will not take responsibility for my ring being stolen by one of his employees. Just today, I spoke again with my credit card company and told them to definitely not pay Hercules Moving. I then sent an email back to Ron's insurance agent with a copy to him, advising him of my decision not to pay the amount originally billed to the credit card. The cc company is preparing the documents and will send them to me to finalize.
I wish this entire scenario, which began with the delivery of my furniture and the theft of my ring in August 2014, to become a permanent part of the complaint filed with Revdex.com against Hercules Moving and Storage.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Yes I have talked to an insurance rep and forwarded receipts that she had asked for, , but she is waiting on Ron Hirth to make a decision and get back to her. He has not returned her calls nor mine as of today 23SEP14.
.
Regards,
[redacted]
The hours I am willing to refund you is for the minutes you say they overcharged you, also for the time to reassemble the beds and other itemsConcerning the $for 10/17/that is for men and trucks at per hour for hours to load your belongings out of the warehouseI personaly was one of the crew members bring your belongings out of the warehouse, and I personally tract the timeYou wanted all of your belongings delivered in one day and this was the only way we could do that
When *** *** initially contacted Hercules office, she indicated to us that in our packing of her house we had missed one drawer of utensils in her kitchenWe sent her an insurance claim form which she returned with over items valued at $She did not indicate that there was a box missing
We have signed inventories that everything was delivered, I also personally checked the truck when it arrived back in *** and there were no boxes on itI am willing to offer $in good faith to try to resolve this claim
First let me say I apologize for all the problems you had with the move As far as the issue with the inventory, it was resolved before the shipment left *** On August 25, I met the truck when it arrived at the lot I searched both *** and ***'s overnight bags as well
as made them turn their pockets inside out I also did a quick check of the cab of the truck, I found no ring The next day I went through the cab and rear of the truck searching for the ring and did not find anything I have cooperated with *** *** local police department, in whichever way possible I did send an insurance claim form via email and mail As of today 09//03/I have not received it back Also, *** has been terminated from the company
Thank You,
Ronald DHirth
I am willing to refund 2 hours of labor. As far as the damage to the house or furniture, I will have to come out to do a damage check. Please contact us to schedule this.
Thank you
Ron Hirth
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I would like in addition to his offer- that we also get reimbursed for a portion of the $1500 we were charged to have our items taken out of storage. This charge was never disclosed or discussed and is part of our major issue. Also, the movers did not do as contracted- they did not reassemble 2 bedrooms and other items. They also charged us for 45 mins that they had not even arrived at our place. The 2 hours offered is not acceptable.
Regards,
[redacted]
In order to try to resolve this I am willing to have [redacted] come out to clean the box spring. If this is acceptable please let us know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I mailed the requested insurance forms to the business on September 3rd and have heard nothing. I would like to know the status of my claim and I would like a better explanation as to what happened and what action has been taken to resolve this situation. Thank you.
Regards,
[redacted]
The insurance company has contacted [redacted] since this responce. They are handling it.
Ron Hirth, Hercules Moving has not contacted me directly but through his insurance agent. The last email I received was 17OCT14 and stated that because I have stopped payment on my credit card for the move, he was not going to pay for any of the items damaged in the move. He will not take responsibility for my ring being stolen by one of his employees. Just today, I spoke again with my credit card company and told them to definitely not pay Hercules Moving. I then sent an email back to Ron's insurance agent with a copy to him, advising him of my decision not to pay the amount originally billed to the credit card. The cc company is preparing the documents and will send them to me to finalize.
I wish this entire scenario, which began with the delivery of my furniture and the theft of my ring in August 2014, to become a permanent part of the complaint filed with Revdex.com against Hercules Moving and Storage.
As per your email sent on 11/15, I will agree to pay the $95.00 diagnostic fee in order to try to resolve this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Yes I have talked to an insurance rep and forwarded receipts that she had asked for, , but she is waiting on Ron Hirth to make a decision and get back to her. He has not returned her calls nor mine as of today 23SEP14.
.
Regards,
[redacted]