Hercules Painting and Remodeling Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, clearly the attached invoice from New Caney Movers confirms that they "guarantee based solely on the info below" continues to the second page where on the second page notes -Stairs$to move the upright piano to the first living level.Additionally, it is noted the $includes the first hours paid via [redacted] and the invoice shows he charged us the $- if he didn't move the piano then why was I charged and he accepted the $- These items are proof that we paid for a piano move up stairs to the first living area and the $for [redacted] ***His mover, Herbert, noted on the invoice that he admittedly dropped the pianoHis actions toward the complaint are contrary to his claim of being a professionally run company are deplorable I respectfully ask the Revdex.com to do some further research on he claimOne minute he tells me I never paid for a piano move, the next he says we'll pay you 60cents per poundI contacted his insurance company - they have responded that he is uncooperative and would not allow them to interview the employee responsibleDisturbing response, wouldn't you agree? I have all these responses in writing

if she says we are not working her claimthen I will not work her claimno action per customer

Subject: Re: Revdex.com Complaint ID- [redacted] [redacted] has provided a copy of her move confirmation emailNOT an invoiceThe confirmation email is for the customer to confirm the information that we have, along with pricing, number of movers and unit size As you can clearly see where it list her pick up address and the drop off address, it list stairs under neath both locationsEach address is left blank due to the understanding that NO stairs at either locationAdditionally, there MUST be men to move pianos up a flight of stairs to balance out the weight, safety for the movers and the customersSpecial equipment is required and additional charges occur as wellShe purchased and only scheduled menfurther below on the confirmation email, it states $upright piano FIRST LIVING LEVELWe charged for the piano for the first floorNOT SECOND LEVELwhich is where additional charges occur for man power and equipmentNotating on a service contract does NOT start a claim per law of the state of ***The customer must notify in writing of the claim [redacted] choose to take matters in her own hands finding a repair man and paying for the cost on her own, she did not provide us with any estimates ONLY A BILL We have the right to investigate a claim, use OUR repairman or hire a company of our choice In regards to filling with my insurance companyWe have not received anything in writing from themOne phone call is all from ***Which we told her and provided her with the same information [redacted] claim was denied due to her not purchasing additional insurance or having an agreement with New Caney Movers for a greater amount of liabilityShe choose the state law of $per pound per articleWe offered her a settlement of what was required by lawupright piano (determined by the military table of weights) lbs @ $= $210.00, she deniedYou can find this with the [redacted] We have, at every point in this matter been cooperative with any persons involved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10943604, and have determined that this proposed action would not resolve my complaint They have not contacted me to resolve the claim , therefore they are not working on anythingThis is a very rude response which is in line with previous communications with the company [Provide details of why you are not satisfied with this resolution.] Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint New Caney Movers provided me with confirmations - attached pagesPage of notes the proposal is guaranteed solely on the information shown belowFurther noted in bold letters GUARANTEED WRITTEN QUOTE..no hidden costsOnce we received this 3/confirmation I called *** *** and called her attention to the fact that on page of she listed no stairsOn 3/she (*** ***) acknowledged via email dated March (page of 4) stairs first living levelThe co-owner of the moving company made the change from no stairs to first living level
I have provided extensive documentation justifying our claimIt is apparent to me that we will not be able to resolve this issue without mediation and a court of law being involvedWe appreciate the Revdex.com allowing us the opportunity to "listen" to the complaint.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint UnacceptableCustomer service is not priority to small businesses anymoreI have contacted *** & *** ***I will pursue it that way thenMake sure this goes on their record with Revdex.com. Thanks for your help.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Mr*** was only charged for the time the men workedHe purchased hours through ***It does not mean that the job will be done within that time frame.The crew worked an extra minutes which also includes the drive time from pickup to drop off. The crew that was sent to him has
worked for me for over years with NO COMPLAINTS OR DAMAGES.In the customers complaint, he states that the medicine was in their possession, and that they where in a bag inside another bagThat they where removed from that sack that was inside another sackSeems to me that they must have lost their own medicine along the way or misplaced them when they got to the new placeThey also say they unpacked for days to lookWhy look in boxes if they had them in their possession?Seems like they contradict them selves to me. Every customer is told to make sure that they keep all valuables, medicines and important papers with them, that way they are accessible if they should need them before everything is in place and unpacked from the moveThe owner was not speaking directly to the customer, he was not even on the phone. New Caney Movers LLC is not responsible for the customer loosing their medicine that was in their possession and will NOT refund them any more moneys that the men worked forthey where already discounted the extra minutesWe have a signed contract for the work that was done and completed, Thank you,Robert & Penny S*New Caney Movers LLC***
***

Mr. [redacted],You have only provided us with an accusation, no proof.  The men on your crew have worked for me for many years with not even one complaint on them.   My business means the world to me, this is what provides for my family, gives my children food on the table and a home to lay at night.. Know you have said that the medicine was in your possession the entire time. in a bag, that was inside another bag.  So when exactly did they have a chance to "steal"  your non narcotic med's.  You have not provided a police report, you have not provided any proof from doctor and pharmacy. Do you have them on camera? I believe, you have lost/ thrown away, your own medicine that was in YOUR possession. We apologize that this inconvenience has happened to you, but we are not responsible.

if she says we are not working her claim. then I will not work her claim. no action per customer

We have provided a service with a signed contract agreeing to the terms. He did not purchase additional insurance or purchase for full replacement Value. We WILL NOT GIVE A FULL REFUND. There is law proceedings and letters that must be done per the state laws of Texas. Mr. [redacted], being of Military...

background should understand these rules. Not try to use his background as a way to bully a company or any person.New Caney Movers follows the laws of claims proceedings. We also have the right to deny any claim. We do not have to put up with this kind of behavior or threats of harm in any fashion, from any one!  Attached is a copy of Claims Acknowledgement letter (verbatim, per state law.), pictures of claimed damage( fridge and table). No chairs or bowl. Items must be properly packed in a box (bowl) box must have physical damage outside to qualify as mover responsibility. Items where packed by customer, Not New Caney Movers.emails of threats from Mr. [redacted] and all correspondence. have been emailed to [redacted]Mr [redacted] decision to behave this way, we reserve the right to deny his claim.

Subject: Re: Revdex.com Complaint ID-[redacted]   [redacted] has provided a copy of her move confirmation email. NOT an invoice. The confirmation email is for the customer to confirm the information that we have, along with pricing, number of movers and unit size.  As you can clearly see where it list her pick up address and the drop off address, it list stairs under neath both locations. Each address is left blank due to the understanding that NO stairs at either location. Additionally, there MUST be 4 men to move pianos up a flight of stairs to balance out the weight, safety for the movers and the customers. Special equipment is required and additional charges occur as well. She purchased and only scheduled 3 men. further below on the confirmation email, it states $150.00 upright piano FIRST LIVING LEVEL. We charged for the piano for the first floor. NOT SECOND LEVEL. which is where additional charges occur for man power and equipment. Notating on a service contract does NOT start a claim per law of the state of [redacted]. The customer must notify in writing of the claim. [redacted] choose to take matters in her own hands finding a repair man and paying for the cost on her own, she did not provide us with any estimates ONLY A BILL.  We have the right to investigate a claim, use OUR repairman or hire a company of our choice.    In regards to filling with my insurance company. We have not received anything in writing from them. One phone call is all from [redacted]. Which we told her and provided her with the same information. [redacted] claim was denied due to her not purchasing additional insurance or having an agreement with New Caney Movers for a greater amount of liability. She choose the state law of $0.60 per pound per article. We offered her a settlement of what was required by law. upright piano (determined by the military table of weights) 350 lbs @ $0.60 = $210.00, she denied.. You can find this with the [redacted]. We have, at every point in this matter been cooperative with any persons involved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
clearly the attached invoice from New Caney Movers confirms that they "guarantee based solely on the info below" continues to the second page where on the second page notes -Stairs$150 to move the upright piano to the first living level.Additionally, it is noted the $159 includes the first 3 hours paid via [redacted] and the invoice shows he charged us the $150 - if he didn't move the piano then why was I charged and he accepted the $150 - These items are proof that we paid for a piano move up stairs to the first living area and the $159 for [redacted]. His mover, Herbert, noted on the invoice that he admittedly dropped the piano. His actions toward the complaint are contrary to his claim of being a professionally run company are deplorable.  I respectfully ask the Revdex.com to do some further research on he claim. One minute he tells me I never paid for a piano move, the next he says we'll pay you 60cents per pound. I contacted his insurance company - they have responded that he is uncooperative and would not allow them to interview the employee responsible. Disturbing response, wouldn't you agree?  I have all these responses in writing.

Sorry to hear that items where damaged during your move.  I will address this with my office immediately, As for me,  the owner, I have not been informed of this damage until now. Normally, we send out someone to fix walls that have been damaged as well as the furniture. Glass is sent to a...

glass company and replaced.  At this time I have to deny the amount requested until further notice. I reserve my right to examine or hire someone of my choice to  repair or replace said items.Again, I apologize that you experienced this with our company. Thank you,[redacted] Sanders

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10943604, and have determined that this proposed action would not resolve my complaint.  They have not contacted me to resolve the claim , therefore they are not working on anything. This is a very rude response which is in line with previous communications with the company.
[Provide details of why you are not satisfied with this resolution.]
Regards,

[redacted] chose to not sign in the proper places on contracts clearly highlighted. Do to neglect signing we are not replacing or repairing her piano. That she did not tell us it was beeing moved up or down stairs there is a fine line between. Thieft and steeling she complied with both. U chage...

extra for addional insurance did not purchase theft but want me to replace that is theft. Second she did not tell anyone about piano going up or down stairs when moving a piano up or down stairs it takes proper equipment piano board thanks for the help I have filed hassment charges and am  taking to court. I will sue for all losses and any moves buyer be ware here comes a lier and theft