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Here Comes the Bridesmaid

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Reviews Here Comes the Bridesmaid

Here Comes the Bridesmaid Reviews (6)

Review: I ordered a dress through this company's website ([redacted]) on March*. I received an email back stating that my dress would not be ready for the date (6/**/13). I wrote the company back stating that I was in the timeline as defined by their website (12-13 weeks). They told me I still need a rush order. I thought I had emailed them back but accidentally hit the reply back to myself. The company had the entire order already with the credit card information and the size. I even have an order number! Come June *, I call to find out the status of my dress and get no response. I emailed them and still received no response. I left two messages and waited a few days and received no response. I was able to reach 2 different people on the phone, both took down my information and order number and said they would return my calls and no one did. The maid of honor in the wedding called three times in the week and no one could tell her the status of the dress. Finally, I call and ask for a manager and speak to [redacted] takes down my information and says that she will the manufacture. I have to call her back over the next two days to find out that an order for my dress was never placed by the company and that there is no way of getting a dress for this wedding. I began contacting over a month before I was unable to speak to the manager. I began saying how unacceptable the customer service was and she hangs up the phone on me. Turns out 4 out of the 5 bridesmaids had problems with this company. Two of them were sent the wrong length in dress.Desired Settlement: I would like everyone to know not to utilize this company. My desired outcome would be to have my dress for the wedding, but that will not occur.

Review: What was posted prior to my complaint to them is that it takes 10-12 weeks to receive an order and to plan for 3 months to avoid any problems. It appears that the verbiage on their site has been changed since my complaint to them. In their description of delivery time, no where did it state that the delivery estimate was to their facility only and that there would be an additional shipping time to get it from their facility to me as the consumer. Therefore, when I calculated the time frame, I calculated 15 weeks to give "buffer" time for any alterations that may be needed. The wedding is Sep. [redacted] and I ordered it June [redacted]; they did not contact me until June [redacted] (16 days after my order) to advise me that the order was never completed due to the time restraints based on the fact I only had 13 weeks until the wedding and that I would need to pay a rush fee. I spoke to a supervisor to clarify the situation, and she advised the 10-12 week delivery time frame is only from the designer to their location and that I would need to allow an additional few weeks to receive the dress and she refused to address the fact that they delayed my ordered by 2 weeks by not contacting me within a reasonable amount of time from my order. They were not willing to cover the fees on my behalf based on two facts: 1) they waited 2 weeks to contact me AND 2) their verbiage on their website was very misleading. I initially told her I needed the dress and had no option, and the conversation continued into an argument as she told me I would have my dress by Aug. [redacted]. Knowing that a rush would complete my order so far in advance, I then told her to forget my order and that if I had to pay a rush fee, I'd rather pay it to a company that didn't cause me this type of grief and hung up. (Knowing a rush would take off a significant amount of time, I would be able to pay a rush to another company and get it in plenty of time and the pricing between various companies were all comparable).

I thought that would be the end of my contact with them, until I noticed there was a charge to my credit card. There were no email confirmations implying she fulfilled my order, which I certainly wouldn't have expected since I asked that she not fulfill it but I also didn't have any explanation to the charges. I have attempted to contact them, however, they have failed to return any of my messages and they do not have an employee dedicated to answering phones, so I have never actually had someone answer when I call; you have to leave a message for them to call you back. I have followed up with an e-mail today as well requesting that they follow up with canceling the charge to my credit card and to CALL me to confirm and still waiting for a response.Desired Settlement: I would like this charge to be reversed immediately and to end all business with them; if they cannot rectify this soon, I will be forced to file a claim with my credit card company to include fraud as I have written confirmation from [redacted] that they had not processed my order and had not charged my credit card.

Review: I was the Bride, and I had my 4 bridesmaids all living in Canada order the same dress off this webiste as it was easie,r I did my research and they promisen attentive service, a wonderful stress free experience, etc. All 4 dresses had major problems and had to be re-done basically at a huge cost to my girls, we did expect some alterations of course as we are realistic people, but the seamstress said they were all made bad and lace panels didnt even match up etc. I have emailed for a resolution and possible refund , they emailed me back to say one of my bridesmaids had contacted them and they sent me the same response, I requested my own individual response as I am the one who chose to use them and bring them the business, and they refuse to answer me. We were literally told if we had spent more we would have gotten a better product. They shouldnt be able to make these claims when they do not respond and even the response my bridesmaid got was rude and sarcastic, and very contradictory. We want refunds, or partial refunds or an apology. 150 each dress plus shipping is not alot to some people but its a decent amount, they ruined my wedding by having all my girls stressed out and upset and now they dont even care to be able to help us. I deserve a response.Desired Settlement: they would like their money back, I being the Bride did not purchase a dress, even a partial refund would be great.

Consumer

Response:

At this time, I have not been contacted by Here Comes the Bridesmaid regarding complaint ID [redacted].

Sincerely,

Review: We ordered two bridesmaid dresses from this company on May **, 2014, one for myself and one for another bridesmaid currently living in Nevada. In the confirmation email from the company, it stated "..it may take 12-13 weeks to receive it (your order), unless you selected "rush" option"." We are going on 15 weeks and I still don't have my dress, and either does our other bridesmaid. In numerous phone calls and emails to and from myself and the company, in one of which a [redacted] at the store hung up on me, we were told that the dresses were to be shipped out the week of September *, that didn't happen. And then we were told they'd arrive on September **, that also didn't happen. It's now September ** and we don't have the dresses. While the wedding isn't until October **, 2014, we were hoping to have them early enough to have proper alterations done without paying a rush fee for alterations. I asked the company if we could be compensated something to help pay for rush alterations, and they declined, saying the best they could do would be to ship overnight to me once they receive the dress from the designer. I'm still waiting.Desired Settlement: I would like my dress in hand , as well as the other bridesmaid having her dress in hand by the end of next week so that we're able to get proper alterations. We'd also like to be compensated for the rush alterations, in addition to the overnight shipping already promised by the company.

Review: 5 Bridesmaids ordered the same dress from this company's website. We thought it would be a great way to order the dress that the bride wanted due to bridemaids being located in 3 different states. Unfortunately, 4 of the 5 bridesmaids had an issue, 2 with the dress coming longer than ordered (therefore requiring extra alterations to be made), 1 receiving her dress only after leaving several voice-messages and speaking with the manager at length was able to obtain her dress today, 2 weeks before the wedding. She will now have to quickly scramble to get any alterations made before the wedding! Finally, one other bridesmaid (who was the first to place her order - back in March!) never received her dress at all. When she called to discuss the matter with someone, it took many attempts before she was finally able to speak with the manager [redacted]. Of course this bridesmaid was upset, but she did not curse during the phone conversation. Even so, the manager hung up on her. She will be placing a rush order for the same dress with a different company and will receive it 3 days before the wedding with little to no time for any alterations that need to be made! That sums up our experience using Here Come the Bridesmaids, Inc.! I wanted to share so that other people may not make the same mistake that we did to choose this company.Desired Settlement: I was the only bridesmaid of 5 that did not have an issue. I know that the other 4 will be writing reviews and do deserve a refund/reimbursement. Thank you for looking further into this matter.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Here Come the Bridesmaids, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: May **, 2014 I placed an order for a Bill Levkoff bridesmaid dress costing $154 plus $25 in shipping totaling $179. The next day [redacted] from Here Comes the Bridesmaid let me know that the dress would ship out from their store in NYC at the end of August.

August **, 2014 at what I would consider to be the end of August, I had not received my dress nor had I received anything stating that the dress had shipped. I emailed [redacted] giving her my order number and inquired as to when my dress would be shipping out/ arriving. [redacted] responded to me the next day letting me know that she was checking with the manufacturer and she would let know the status of my order that day. That afternoon [redacted] sent me an emailed saying the dress was scheduled to arrive September * to their shop (not the end of August as she told me in May) and that instead it would be arriving at their shop September ** and they would ship it to me September ** the next day. The destination wedding I am in was scheduled for September ** and this date would not work for me.

August **, 2014 I spoke with a woman named [redacted] over the phone. Upon inquiring how I would get my money back because this dress delivery date would not work for me she seemed frantic about this situation and offered to send me a different Bill Levkoff dress in the same color. I accepted because I felt at this time I had little to no choice. I could not order a dress from another shop with this short of notice.

August **, 2014 I had not heard anything from either [redacted] or [redacted] regarding the shipment of the dress. On August **, 2014 24 hours after I asked about the shipment I got an email back from [redacted] letting me know the tracking number.

August **, 2014 I received the dress. Although it had been cleaned it was apparent that this dress was used. The hook and eye on the back of the dress were missing. The front top of the dress looked frayed and worn. I immediately sent an email addressing the damaged dress, complete with pictures. This email with pictures were sent about 5 minutes after the dress arrived at my house. Since I had never had the opportunity to try on this dress, like I had the original one, this dress did not fit properly. It will need to be altered more than I had originally planned. Upon researching this dress I saw that there was a price difference of $12, the dress that I received being the cheaper one. [redacted] had never offered or even mentioned crediting me back for the difference. After not hearing back from anyone regarding the damaged dress on August **,2014 I sent another email inquiring about the damaged dress and about the price difference. Later that afternoon [redacted] emailed me back stating that she would refund the difference, but never addressed the damaged dress. I sent an email back again inquiring about the damaged dress (this would be the 3rd time I had addressed the damaged dress).

Later on, on the day of August **, 2014 [redacted] told me she would give me $10 for the missing hook & eye. This brings my total refund up to only $22 after several mistakes, receiving a damaged and presumably used dress, and not being able to get the dress I had originally ordered and tried on. I found this offer to be insulting as a customer who had been really patient and understanding with the store. It should be noted that after receiving the damaged dress I tried calling [redacted] only to be told each time that she was with a customer. However, shortly after a phone call I would receive an email reply from [redacted]. I did get a call from someone else at the store asking for my credit card number to credit me the $22 back. As of September *, 2014 I have not received that credit to my account.

August **, 2014 I emailed [redacted] again explaining the stress that this situation has caused for both me and the bride. I thanked her for her help so far, but also stated that I thought a discount should be offered in this case. [redacted] wrote back that she "gave give" me a total of $52 back. I again was disappointed by the amount offered. Only $30 extra for a dress that was damaged when I had ordered and was under the impression that I would getting a brand new dress. I was only offered $30 after I had to address several issues with them and after being lied to in May about the arrival date. Again, as a customer who had been very patient with them, this amount was not equivalent to the time, stress, or damaged dress that was not my original order. That night I sent [redacted] an email back stating that I was not happy with this amount and that we could settle on $50 discount in addition to the $22 for the hook & eye and price difference, totaling $72 being credited back to my account. Again [redacted] was thanked.

Today is September *, 2014 and I have not hear back from [redacted] or Here Comes the Bridesmaid since August **. There also has not been any credit to my account from them. Not the $22 they owe me, not the $52 [redacted] offered, and not the $72 that I requested. Here Comes the Bride has had several business days to complete this transaction and to respond, but have chosen not to. I will continue to try to contact them in order to get the money back that they owe me and that I deserve. However, in the meantime I do think their actions should be reported.Desired Settlement: With the extra time I had waiting for a response I decided to research used bridesmaid dresses I realized that asking for only $50 off a dress that has wear and tear was under selling myself. I am requesting a larger discount for a damaged dress.

In addition I am requesting a smaller compensation amount for all the time and stress this situation has caused as well as for being lied to.

I am also requesting that the price difference in the dresses at the time of purchase be put back on my card.

Their website states "We will not process your order if we cannot guarantee shipping in time for the wedding date." However my credit card has been charged $179 for a dress I never received and was not going to make it by the date I had stated.

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Description: BRIDAL SHOPS

Address: 213 West 35th Street Btw 7th & 8th Ave, New York, New York, United States, 10001

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