Here's Two Eyes LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely,

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely,

The refund policy is plainly stated and framed on the wall in the reception area. The lenses are a custom made product for each patient and can not be "refit." We try to explain to people that it is like getting a medication from any doctor for example their cholesterol; it doesn't work
but the pharmacy is not going to give you credit for the prescription. This is where we told her as is stated In the refund policy that we will refund her the price of the frame but not the exam or lenses. She then agreed to having her eyes rechecked. The doctor re-examined her eyes and got a different prescription. She also stated at that time she was unhappy with the thickness of her lenses. I reordered the lenses, they came in and were just as thick. At this time I re-ordered the lenses again in a thinner material yet. She had called and inquired on the status of her glasses and I told her at that time they were being shipped and would be here in a couple of days. Thinking should be in we did not call her immediately.She was contacted and told they were here. She has since called and stated that her daughter will be in to pick up her glasses and she would like a copy of her prescription.It has always been our policy to provide the best in care and customer service. I have apologized to her that we did meet her expectations but we have done our best to meet them

The refund policy is plainly stated and framed on the wall in the reception area. The lenses are a custom made product for each patient and can not be "refit." We try to explain to people that it is like getting a medication from any doctor for example their cholesterol; it doesn't work
but the pharmacy is not going to give you credit for the prescription. This is where we told her as is stated In the refund policy that we will refund her the price of the frame but not the exam or lenses. She then agreed to having her eyes rechecked. The doctor re-examined her eyes and got a different prescription. She also stated at that time she was unhappy with the thickness of her lenses. I reordered the lenses, they came in and were just as thick. At this time I re-ordered the lenses again in a thinner material yet. She had called and inquired on the status of her glasses and I told her at that time they were being shipped and would be here in a couple of days. Thinking should be in we did not call her immediately.She was contacted and told they were here. She has since called and stated that her daughter will be in to pick up her glasses and she would like a copy of her prescription.It has always been our policy to provide the best in care and customer service. I have apologized to her that we did meet her expectations but we have done our best to meet them

I have apologized to Mrs*** for the delay and have tried to explain to her the reason for the delay.We were unsatisfied with the optical lab we were using for the same reason she is upset with us. I had told her that her glasses should be ready in a week to ten days which is the
customary amount of time it should take. When it ran longer, I called and was informed they had a "breakage." What this means is that at some point the lens was scratched, off power, a problem in the coating process etc. After a few more days of not hearing from them or receiving the lens, I called again and still felt I wasn't given the information I needed so we have since contracted with a different lab (I told Mrs*** this in my recent conversation with her). The lab is currently working on her lenses and I am told that they (without any problems), should be here before the week is out. I understand her frustration as I am past that point myself. Please assure her that as soon as they come in we will contact her for pick up

I have apologized to Mrs*** for the delay and have tried to explain to her the reason for the delay.We were unsatisfied with the optical lab we were using for the same reason she is upset with us. I had told her that her glasses should be ready in a week to ten days which is the
customary amount of time it should take. When it ran longer, I called and was informed they had a "breakage." What this means is that at some point the lens was scratched, off power, a problem in the coating process etc. After a few more days of not hearing from them or receiving the lens, I called again and still felt I wasn't given the information I needed so we have since contracted with a different lab (I told Mrs*** this in my recent conversation with her). The lab is currently working on her lenses and I am told that they (without any problems), should be here before the week is out. I understand her frustration as I am past that point myself. Please assure her that as soon as they come in we will contact her for pick up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,