Here's the Deal

Manager Jeremy N[redacted] reached out personally to the customer and confirmed the refund had been received.  He also provided all of his contact information if there is ever a problem in the future.

We are very sorry the book you purchased was defective. We can certainly understand the disappointment your daughter experienced when she was not able to read the book. A replacement book is on the way, please allow 7-10 days for it to arrive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
  Thank you so muchscholastic made it right and...

sent replacements

Reached out to the customer by phone and extended our sincerest apology. Let the customer know we truly are sorry for her experience and appreciated the opportunity to restore her confidence in purchasing.   Provided the customer with a full refund and a gift of books.

Scholastic has identified the check in question and it was used towards 3 Reading Club orders of which Jessica Fuerstenberg has no association with. We are unsure as to how this situation came about but we have made the necessary steps to correct the situation.
Scholastic has refunded the...

payment back to Jessica Fuerstenberg at her home address([redacted]). Additionally we apologized for the inconvenience this situation has caused [redacted].
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

During my last phone conversation I was (again) told that it had been resolved.  I have been told this for several years now and so have significant reason to doubt this verbal "confirmation".  My bank account shows no refund either current or pending, only the unauthorized charge.  I would like a written guarantee that this will not happen again next year.  This is more than one mistake.  It is so bad as to be predictable.  Every year I am assured that it will not happen again, and every year it does.  My bank has advised me to cancel my entire account and file fraud charges.  I would like to avoid that and simply have, in writing, a guarantee that this truly is resolved and what to do if it happens yet again next year.  As of right now, nothing about this issue has changed on my end at all and so I consider this complaint UNRESOLVED.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We've attempted to reach the customer directly to get a better understanding of the issue and resolution.  Supervisor Jaron W[redacted] at phone: ###-###-#### is expecting her return call. We look forward to hearing from her and resolving her issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Scholastic did refund my money after numerous calls and a letter to their CEO.  Sad that it took so many phone calls and that level of complaint to get them to do the right thing.  
Sincerely, .
[redacted]