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Herff Jones Center

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Herff Jones Center Reviews (4)

1st check # [redacted] for order [redacted] for $mailed from Indianapolis, IN on June 10, 2nd check for order [redacted] for $mailed from Indianapolis, IN on June 17, 3rd check for order [redacted] for $mailed from Indianapolis, IN June 17,

These two championship ring orders #*** and #*** were delayed unfortunately due to the acquisition of Performance Designs into *** ***. We have previously issued a customer courtesy discount of $each ring (total of $100) for the problems we have caused due to the transition.
Both orders shipped via *** ** overnight Friday, June 10 as promised and delivered today. Order *** shipped on tracking # *** and order *** shipped on tracking #***. Both delivered today prior to 10:am and were left at the front door. There was no promise for Saturday delivery and it is our belief that the customer assumed overnight indicated Saturday delivery

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. We were specifically told that the rings old be delivered overnight on Friday, that means they would show up next day and we were never told it would be Monday. As for the refund, we have not received anything to date and after multiple calls and emails, all the customer chasing their order, we were only then offered a partial refund. The details on the delay are not the customers problem or issue. None of this was discussed with us when we placed the order and we were told that it would take 6-8 weeks from the order date which was 2/28/2016. That would mean delivery should have been around the week of April 24th. It is June 13th, that is 7 weeks, basically double the time promised, that it took to fulfill the order.We we did just get the rings today, the tracking information and a confirmation email should have been sent to us also given the history of problems but were not. 
Regards,
[redacted]

1st check #[redacted] for order [redacted] for $50 mailed from Indianapolis, IN on June 10, 2016.  2nd check for order [redacted] for $50 mailed from Indianapolis, IN on June 17, 2016.  3rd check for order [redacted] for $50 mailed from Indianapolis, IN June 17, 2016.

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