Heritage 21st Century Movers

Broken Promises: When we were sold the concept of hiring packers, we were told that they would be professionals with packing experience We were told that moving is stressful and so for peace of mind, it is best for professionals to pack Also, we were told that the boxes packed by the packers would be double insured The first day that the packers came was a disasterThey were packing garbage, empty bottles, all sorts of things that were not allowed to be shipped to begin with, and we assumed that professional packers knew what they were doing They used excessive supplies, wrapping paper, boxes, etc, to wrap and pack almost empty bottles of soda, bags of trash directly from a trashcan, and even a tub of margarine, for example Of the packers, one was extremely frustrated at how slow the other was He even called his boss to complain They did not finish the jobWe called to complain about the poor packing job and asked to have different people sent to finish They disregarded our complaint, sent the same packers again, and charged us for this! We actually had to pay much extra because they charged by the hour and the job took double long to finish They spent a lot of time wrapping paper in paper, and we even found empty rolls of packing tape wrapped in paper We have photos and videos to show all of thisMany of our items were destroyed with their packing We explained that certain things needed special attention, which they disregarded The wedding bouquet was thrown at the bottom of a box, to crumble under books and other random items Fancy wigs, which we said needed to be packed alone in their own box, were wrapped with packing tape, and stuffed into boxes with soccer balls and back packs By packing open containers of food, bags of rice, etc, an entire infestation of grain moths was brought across the country, destroying (and continuing to destroy) much of our food The packing fee should be reimbursed as they caused a lot of destruction We spoke to Carol, our representative, and she promised us that she would pay for the repair/replacement of the wigs, and apologized She did not stand behind these claims, and no funds were allotted for the wigs in the settlement suggestedSeveral times adjusters came out, took pictures, filed for replacements They were in shock over the destruction brought to much of our belongings In the end, the company did not reimburse us for most items #Unethical: They brought items they should never bring, like matches, liquids, and they packed trash, garbage that was clarified not to touch They used expensive wardrobe boxes for bags of garbage, and then stuffed our clothes into tiny boxes We paid for very expensive special electronics boxes, one was filled with a pillow and a collapsible laundry hamperOur computer was not wrapped, and stuffed into a regular box, and arrived totally shattered They also tagged loose items and then forgot to pack them We saved all of these number tags for the claims, but they denied the claims They disassembled everything possible, and then lost the pieces and/or did not reassemble Beds, futons, shelving units, organizational units, sporting equipment; much of this still lays in piles on our lawn, where the movers left it, unassembled and broken forever Why would they wrap towels in paper, but not wrap picture frames, silver candlesticks, kitchen appliances, and other fragile items that were destroyed? Why was an open cup of honey packed with our silver and valuables? Where did they even find such a thing to pack, which poured onto our items? Clearly this is malicious and unethical behavior by both the packers and the company that continues to stand behind what the packers have done

Broken Promises: When we were sold the concept of hiring packers, we were told that they would be professionals with packing experience. We were told that moving is stressful and so for peace of mind, it is best for professionals to pack. Also, we were told that the boxes packed by the packers would be double insured. The first day that the packers came was a disaster. They were packing garbage, empty bottles, all sorts of things that were not allowed to be shipped to begin with, and we assumed that professional packers knew what they were doing. They used excessive supplies, wrapping paper, boxes, etc, to wrap and pack almost empty bottles of soda, bags of trash directly from a trashcan, and even a tub of margarine, for example. Of the 2 packers, one was extremely frustrated at how slow the other was. He even called his boss to complain. They did not finish the job. We called to complain about the poor packing job and asked to have different people sent to finish. They disregarded our complaint, sent the same packers again, and charged us for this! We actually had to pay much extra because they charged by the hour and the job took double long to finish. They spent a lot of time wrapping paper in paper, and we even found empty rolls of packing tape wrapped in paper. We have photos and videos to show all of this. Many of our items were destroyed with their packing. We explained that certain things needed special attention, which they disregarded. The wedding bouquet was thrown at the bottom of a box, to crumble under books and other random items. Fancy wigs, which we said needed to be packed alone in their own box, were wrapped with packing tape, and stuffed into boxes with soccer balls and back packs. By packing open containers of food, bags of rice, etc, an entire infestation of grain moths was brought across the country, destroying (and continuing to destroy) much of our food. The packing fee should be reimbursed as they caused a lot of destruction. We spoke to Carol, our representative, and she promised us that she would pay for the repair/replacement of the wigs, and apologized. She did not stand behind these claims, and no funds were allotted for the wigs in the settlement suggested. Several times adjusters came out, took pictures, filed for replacements. They were in shock over the destruction brought to much of our belongings. In the end, the company did not reimburse us for most items.




#2 Unethical: They brought items they should never bring, like matches, liquids, and they packed trash, garbage that was clarified not to touch. They used expensive wardrobe boxes for bags of garbage, and then stuffed our clothes into tiny boxes. We paid for very expensive special electronics boxes, one was filled with a pillow and a collapsible laundry hamper. Our computer was not wrapped, and stuffed into a regular box, and arrived totally shattered. They also tagged loose items and then forgot to pack them. We saved all of these number tags for the claims, but they denied the claims. They disassembled everything possible, and then lost the pieces and/or did not reassemble. Beds, futons, shelving units, organizational units, sporting equipment; much of this still lays in piles on our lawn, where the movers left it, unassembled and broken forever. Why would they wrap towels in paper, but not wrap picture frames, silver candlesticks, kitchen appliances, and other fragile items that were destroyed? Why was an open cup of honey packed with our silver and valuables? Where did they even find such a thing to pack, which poured onto our items? Clearly this is malicious and unethical behavior by both the packers and the company that continues to stand behind what the packers have done.