Heritage Automotive Group, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***i

Mr***i, I am sorry for the troubles replacing the LCD screen in your ***That is certainly frustratingI confirmed the estimates you were given for replacement and they are correctSince it appears that the damage to the screen was caused by an outside source, ***’s warranty will not
cover its replacementIf you would like a second opinion from ***’s Field Technical Specialist, please let us knowWe recommend contacting the *** Customer Experience Center at *** to express your disappointment that the LCD screen is not available independently from the rest of the display or at a more reasonable costPlease feel free to contact me directly at the email address below if you would like to discuss furtherSincerely, *** ***Customer Relations SpecialistHeritage Automotive Group***

I apologize for the troubles Mr*** has had with his truckThe service department has attempted to reach out to explain how to address these issues further but has received no response.Mr***'s warranty and extended maintenance plan are products of *** *** **As such, Heritage Automotive
must follow the rules of these plans set in place by ***For the repairs that Mr***'s truck needs, *** requires documentation of the maintenance performed on the vehicle to ensure that it adheres to their recommended maintenance scheduleThis can take the form of service history from an independent shop, or dealership shop, as well as a personal maintenance logIf Mr*** were to provide a log of the maintenance he performed on the truck with dates and detailed information of what was done, *** would likely accept this as documentationIf Mr*** would like to provide this documentation, he can contact our *** Service Department Manager, *** ***, at ###-###-#### or *** In his complaint Mr*** indicated he left the truck at Heritage AutomotiveHe implied that does not want to continue ownership and will no longer make paymentsHis financing on the truck is through *** *** ***Heritage has no control over how *** *** *** will handle missed payments or a voluntary repossessionIf Mr*** does not wish to have repairs completed and will not be continuing to make payments, we recommend he contact *** *** *** to make sure the process goes smoothly*** *** *** can be reached at ###-###-####. Sincerely,*** ***Customer Relations SpecialistHeritage Automotive Group

***,We have contacted *** with your concerns and are waiting to hear back from themI will keep you updated with their responseAs always, please feel free to contact me directly at the email address below.*** ***Customer Relations SpecialistHeritage Automotive Group***

Please extend our apologies to Ms*** for her and her husband's disappointing experience purchasing a van from Heritage FordI also sincerely apologize for the unwanted contactWe have removed their information from our databasesPlease be aware that it may take up to two weeks to update in
some systemsAdditionally, they may receive contact directly from Ford Motor CoHeritage Ford does not have any control over contact from Ford, itself. If Ms*** receives any further contact from Heritage Ford, please advise she may contact me directly at *** or ***Thank you. Sincerely,*** ***Customer Relations SpecialistHeritage Automotive Group