Heritage Body And Towing Service, Inc.

To whom it may concern:After reviewing the customers concern we are reaching out and willing to reimburse as a goodwill gesture $of the $spentWe feel with the average tire life on a Sienna of 30k and Ms*** has driven her car for over 26k miles this to be a fair goodfaith
offerIf you have any further questions or concerns please call us directly at ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[redacted] and his step father [redacted] visited our store yesterday in regard to these issues. His language as displayed in the complaint was similar yesterday. [redacted]'s step-father [redacted] wanted to be the one to resolve any issues so [redacted] agreed to acknowledge his concerns.[redacted]...

[redacted] stated that he never signed our 3-day/150 mile return policy and didn't know anything about it. We were able to produce the document and he suddenly remembered the policy, but then accused us of forging his signature. Although the customer was well within his 3 days, he had driven over the 150 mile policy. He then accused us of adjusting and changing the odometer to reflect that he had gone over his miles. I produced and showed the documents of when we checked that vehicle in at our shop initially to inspect and repair to sell. There were 4 less miles than from when he purchased the vehicle. The customer signed an Arizona State Secure Odometer Reading Document that reflected the mileage on the vehicle at the time of purchase, when he arrived yesterday we re-read the odometer and he clearly had gone over the 150 mile policy by over 120 miles. The vehicle was in his possession from the time of the signed documents until he returned yesterday so we couldn't and would not have adjusted an odometer. EVER.The customer took his vehicle to his "mechanic" and was told that he needed front brakes and that there was a major oil leak. While the customer was here I agreed to put the car in the shop and get it up in the air to inspect. [redacted] and the Service Manager and Technician all inspected the vehicle. We measured his front and rear brakes. The front brakes that his mechanic told him he needed measured at 8mm and Thomas took pictures to show [redacted] the father. [redacted] was very upset with his "mechanic" and now knows he was being dishonest with them.No brakes are needed for this vehicle. We had already turned the rotors prior to the sale as well as part of our reconditioning process.The "oil leak" was not an oil leak it was a small seep coming from a power steering hose. The cost for this repair is $ 356.00. Thomas and [redacted] agreed that AutoNation Toyota Tempe would pay $ 206.00 and the Customers step-father would pay $ 150.00 to repair this issue. We currently have this vehicle in our shop completing the work this morning. The customer also understood at the time of sale he was purchasing an AS-IS vehicle. He also signed the appropriate documents that reflected this in the purchase. If any documents need to be validated, we can certainly provide that at any time. Us (AutoNation Toyota Tempe) agreeing to pay for the majority of the small repair was in good will to our customer.Although we value our customers satisfaction, we have done our best to accommodate this customer.We consider this issue and complaint - Resolved.Thank you