Complaint: [redacted] I am rejecting this response because: [redacted] I tried to contact your husband and your son when [redacted] became angry and abusive So this is where I am I never said my truck has no transmission, and I have returned to your shop no less than four times to resolve this After [redacted] laughed at me stating "under no circumstance would your company do a buy-back" in recompense, there was obviously no sense in returning yet again to waste yet more time on a fruitless venture As I've stated, there is no trusting the staff at the shop after what I've been through and listened to I've been lied to directly, and you've been lied to by your staff If the only offer of settlement is trying to buff out the scratches and marker (which will by nature of the repair grind away clear-coat and alter the texture of my paint), any return visit is just more cost to me with no resolution I have no intention of being yelled at further by [redacted] eitherThe [redacted] adjusting supervisor also came to my house and saw the damageThe proper steps any consumer, in any situation would have to follow as good business practiceLet us take a look at it (it is probably a minute fix) and then the situation is doneI did this four times.Improper steps are the ones being followed in this case Customer refusing to present the vehicle for inspection and demanding money backI presented the vehicle timesStating other people (not experts, are advising not to?)Not experts? How would you know? My [redacted] adjusting supervisor suggests it's a bad idea, and three other body shops with just as much experience as yours say it's a bad ideaThe vehicle is not currently operable, do to mechanical issues (it is broken down and can not be presented) The vehicle is operable, and to say it's not is ridiculousThe solution is to get the vehicle running, bring it by and probably be a minute fix! Pretty simple Heritage's dishonest staff touching my vehicle again is not realistic I've been lied to, yelled at, and now lies are being told about the circumstances Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2017/04/05) */ Contact Name and Title: [redacted] Owner of Bus Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com First off, vehicle was sold on basisVehicle was inspected by a independent inspection agencydays go buy and she calls us with a issue of the vehicle stalling, we agree to take a look at the vehicle/take care of the issueVehicle was towed to my shop and was looked at, at the owners fathers advice we were to replace the fuel filter, when the vehicle arrived at our location we could not replicate the problemThe fuel filter was replaced free of charge, and was recommend that the fuel pump might be the issue with the vehicleThe vehicle was sold with a valid missouri state inspection done at [redacted] prior to the delivery of the vehicleYour father never demanded us to change anything, he was polite and suggested it might be the issueThe fuel filter seemed to help your issue according to your statement, one week later you have the same issues? never knew of that never recieved a callTake it to the [redacted] dealer and never give us a second chance to look at it? Calling us and talking to us about your issues would have been the best betTires were balanced/checked over prior to vehicle being sold, I personally removed/balanced/reinstalled them Egr valve needed to be replaced on a year old vehicle, with 130k miles, not surprised [redacted] tops to replace(Part is [redacted] and labor is the rest) Intake gaskets dont "Blow" they leak, again common issue on a year old vehicle [redacted] tops (Gaskets are [redacted] and labor is the rest) Bubble in the tire, could happen at any time with the potholes and roads we haveLike mentioned above tires were checked times by us prior to purchaseOnce by me, And one more time by a independent inspector New tire [redacted] So I sell you a vehicle, you do no research prior to purchase, and I am liable for your issues? You were told prior to purchase to take the vehicle to any Mechanic you would like and have it checked out, You decided to have someone look at it insteadAnd by the way the issue isnt with the ECM its self, it has to do with the poor design of the wiper cowling and allowing the water to run off of the windshield onto the connector of the ECMThe issue with the ECM is/has nothing to do with me, I did not manufacture the vehicleThe statement of the vehicle being a large pile of spare parts and scrap is something that is totally untrue, and the service manager needs to have a good taking to by his boss if he is acting this wayInvestigated for taking adavantage of you? You were given every opportunity to have the vehicle looked before purchase, we sell used vehicles, not new ones, I know no prior details on these units other than what a can be found in driving/looking at themI think you need to act like a adult and call me with your issues before filing a complaint with the Revdex.com and wasting their time If you were truly unhappy with your purchase, you have our phone number, you should have gave us a call, and a chance to make things right with me as the dealer, I could and would have placed you in another vehicleAt this point I will stand my ground in saying that the vehicle Was sold to you on a form, which covers any issues that a vehicle might have I will pay the repair costs, at my pricing not the dealers, or in the sum of of [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Job completed brand new gauge clusterYou can have the cruise diagnosed somewhere else contact me in writing and I will take care of half of the repair costs before repairs are madeShe was very rude and bitterThe cruise and the gauge cluster were fixed the other were fixed months after she purchased the vehicleShe is no longer allowed to contact the business further resolution will be handled via Revdex.comPlease go through Revdex.com with price quote
1.We have tried to get the customer to come by so we can see the problem (customer has resisted coming by to even let us inspect)The customer has repeated that the vehicle has a cheap, poor finish and he is looking for money to repaint itThe customer has been after monetary compensation ,
before the vehicle was even picked up Last I knew the customer was supposed to come by to let *** see the truck (multiple times) customer did not show due to the vehicle not running or being operable The proper steps any consumer, in any situation would have to follow as good business practiceLet us take a look at it (it is probably a minute fix) and then the situation is doneImproper steps are the ones being followed in this case Customer refusing to present the vehicle for inspection and demanding money backStating other people (not experts, are advising not to?)The vehicle is not currently operable, do to mechanical issues (it is broken down and can not be presented) The solution is to get the vehicle running, bring it by and probably be a minute fix! Pretty simple
Complaint: ***
I am rejecting this response because: 1.We have tried to get the customer to come by so we can see the problem (customer has resisted coming by to even let us inspect)I've returned to the shop multiple times for inspection. The customer has repeated that the vehicle has a cheap, poor finish and he is looking for money to repaint itThe finish of my truck regardless of quality (new paint job) has been damaged by the shop in question. The customer has been after monetary compensation , before the vehicle was even picked up Absolutely false, and again shows the dishonesty of the shop No monetary compensation was ever requested until damage was evidenced. Last I knew the customer was supposed to come by to let Nathan see the truck (multiple times) customer did not show due to the vehicle not running or being operable Nathan made it clear no compensation would be made This dishonest shop damaging my truck further is not an option Beyond a buyback on their shoddy work, there appears to be no resolution.
Regards,
*** * ***
The customer has never brought his car in to view his complaintWe are not going to be able to resolve this demand with out seeing it The customer has indicated to our General Manager Nathan Knapp that the vehicle now does not have a transmission in itHe want us to just cut him a check and which MrKnapp has responded that we will not doWe would have to see the car
*** ***Business Manager
Job completed brand new gauge cluster. You can have the cruise diagnosed somewhere else contact me in writing and I will take care of half of the repair costs before repairs are made. She was very rude and bitter. The cruise and the gauge cluster were fixed the other were fixed months after she...
purchased the vehicle. She is no longer allowed to contact the business further resolution will be handled via Revdex.com. Please go through Revdex.com with price quote.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Initial Business Response /* (1000, 6, 2017/04/05) */
Contact Name and Title: [redacted] Owner of Bus
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
First off, vehicle was sold on AS-IS basis. Vehicle was inspected by a independent inspection agency. 4 days go buy and she calls us...
with a issue of the vehicle stalling, we agree to take a look at the vehicle/take care of the issue. Vehicle was towed to my shop and was looked at, at the owners fathers advice we were to replace the fuel filter, when the vehicle arrived at our location we could not replicate the problem. The fuel filter was replaced free of charge, and was recommend that the fuel pump might be the issue with the vehicle. The vehicle was sold with a valid missouri state inspection done at [redacted] prior to the delivery of the vehicle. Your father never demanded us to change anything, he was polite and suggested it might be the issue. The fuel filter seemed to help your issue according to your statement, one week later you have the same issues? never knew of that never recieved a call. Take it to the [redacted] dealer and never give us a second chance to look at it? Calling us and talking to us about your issues would have been the best bet. Tires were balanced/checked over prior to vehicle being sold, I personally removed/balanced/reinstalled them.
Egr valve needed to be replaced on a 13 year old vehicle, with 130k miles, not surprised. [redacted] tops to replace. (Part is [redacted] and labor is the rest)
Intake gaskets dont "Blow" they leak, again common issue on a 13 year old vehicle. [redacted] tops
(Gaskets are [redacted] and labor is the rest)
Bubble in the tire, could happen at any time with the potholes and roads we have. Like mentioned above tires were checked 2 times by us prior to purchase. Once by me, And one more time by a independent inspector.
New tire [redacted]
So I sell you a vehicle, you do no research prior to purchase, and I am liable for your issues? You were told prior to purchase to take the vehicle to any Mechanic you would like and have it checked out, You decided to have someone look at it instead. And by the way the issue isnt with the ECM its self, it has to do with the poor design of the wiper cowling and allowing the water to run off of the windshield onto the connector of the ECM. The issue with the ECM is/has nothing to do with me, I did not manufacture the vehicle. The statement of the vehicle being a large pile of spare parts and scrap is something that is totally untrue, and the service manager needs to have a good taking to by his boss if he is acting this way. Investigated for taking adavantage of you? You were given every opportunity to have the vehicle looked before purchase, we sell used vehicles, not new ones, I know no prior details on these units other than what a can be found in driving/looking at them. I think you need to act like a adult and call me with your issues before filing a complaint with the Revdex.com and wasting their time.
If you were truly unhappy with your purchase, you have our phone number, you should have gave us a call, and a chance to make things right with me as the dealer, I could and would have placed you in another vehicle. At this point I will stand my ground in saying that the vehicle Was sold to you on a AS-IS form, which covers any issues that a vehicle might have.
I will pay the repair costs, at my pricing not the dealers, or in the sum of of [redacted]
Complaint: [redacted]
I am rejecting this response because: [redacted] I tried to contact your husband and your son when [redacted] became angry and abusive. So this is where I am. I never said my truck has no transmission, and I have returned to your shop no less than four times to resolve this. After [redacted] laughed at me stating "under no circumstance would your company do a buy-back" in recompense, there was obviously no sense in returning yet again to waste yet more time on a fruitless venture. As I've stated, there is no trusting the staff at the shop after what I've been through and listened to. I've been lied to directly, and you've been lied to by your staff. If the only offer of settlement is trying to buff out the scratches and marker (which will by nature of the repair grind away clear-coat and alter the texture of my paint), any return visit is just more cost to me with no resolution. I have no intention of being yelled at further by [redacted] either. The [redacted] adjusting supervisor also came to my house and saw the damage. The proper steps any consumer, in any situation would have to follow as good business practice1. Let us take a look at it (it is probably a 5 minute fix) and then the situation is doneI did this four times.Improper steps are the ones being followed in this case 1. Customer refusing to present the vehicle for inspection and demanding money backI presented the vehicle 4 times. 2. Stating other people (not experts, are advising not to?)Not experts? How would you know? My [redacted] adjusting supervisor suggests it's a bad idea, and three other body shops with just as much experience as yours say it's a bad idea. 3. The vehicle is not currently operable, do to mechanical issues (it is broken down and can not be presented) The vehicle is operable, and to say it's not is ridiculous. The solution is to get the vehicle running, bring it by and probably be a 5 minute fix! Pretty simple Heritage's dishonest staff touching my vehicle again is not realistic. I've been lied to, yelled at, and now lies are being told about the circumstances.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] I tried to contact your husband and your son when [redacted] became angry and abusive So this is where I am I never said my truck has no transmission, and I have returned to your shop no less than four times to resolve this After [redacted] laughed at me stating "under no circumstance would your company do a buy-back" in recompense, there was obviously no sense in returning yet again to waste yet more time on a fruitless venture As I've stated, there is no trusting the staff at the shop after what I've been through and listened to I've been lied to directly, and you've been lied to by your staff If the only offer of settlement is trying to buff out the scratches and marker (which will by nature of the repair grind away clear-coat and alter the texture of my paint), any return visit is just more cost to me with no resolution I have no intention of being yelled at further by [redacted] eitherThe [redacted] adjusting supervisor also came to my house and saw the damageThe proper steps any consumer, in any situation would have to follow as good business practiceLet us take a look at it (it is probably a minute fix) and then the situation is doneI did this four times.Improper steps are the ones being followed in this case Customer refusing to present the vehicle for inspection and demanding money backI presented the vehicle timesStating other people (not experts, are advising not to?)Not experts? How would you know? My [redacted] adjusting supervisor suggests it's a bad idea, and three other body shops with just as much experience as yours say it's a bad ideaThe vehicle is not currently operable, do to mechanical issues (it is broken down and can not be presented) The vehicle is operable, and to say it's not is ridiculousThe solution is to get the vehicle running, bring it by and probably be a minute fix! Pretty simple Heritage's dishonest staff touching my vehicle again is not realistic I've been lied to, yelled at, and now lies are being told about the circumstances Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2017/04/05) */ Contact Name and Title: [redacted] Owner of Bus Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com First off, vehicle was sold on basisVehicle was inspected by a independent inspection agencydays go buy and she calls us with a issue of the vehicle stalling, we agree to take a look at the vehicle/take care of the issueVehicle was towed to my shop and was looked at, at the owners fathers advice we were to replace the fuel filter, when the vehicle arrived at our location we could not replicate the problemThe fuel filter was replaced free of charge, and was recommend that the fuel pump might be the issue with the vehicleThe vehicle was sold with a valid missouri state inspection done at [redacted] prior to the delivery of the vehicleYour father never demanded us to change anything, he was polite and suggested it might be the issueThe fuel filter seemed to help your issue according to your statement, one week later you have the same issues? never knew of that never recieved a callTake it to the [redacted] dealer and never give us a second chance to look at it? Calling us and talking to us about your issues would have been the best betTires were balanced/checked over prior to vehicle being sold, I personally removed/balanced/reinstalled them Egr valve needed to be replaced on a year old vehicle, with 130k miles, not surprised [redacted] tops to replace(Part is [redacted] and labor is the rest) Intake gaskets dont "Blow" they leak, again common issue on a year old vehicle [redacted] tops (Gaskets are [redacted] and labor is the rest) Bubble in the tire, could happen at any time with the potholes and roads we haveLike mentioned above tires were checked times by us prior to purchaseOnce by me, And one more time by a independent inspector New tire [redacted] So I sell you a vehicle, you do no research prior to purchase, and I am liable for your issues? You were told prior to purchase to take the vehicle to any Mechanic you would like and have it checked out, You decided to have someone look at it insteadAnd by the way the issue isnt with the ECM its self, it has to do with the poor design of the wiper cowling and allowing the water to run off of the windshield onto the connector of the ECMThe issue with the ECM is/has nothing to do with me, I did not manufacture the vehicleThe statement of the vehicle being a large pile of spare parts and scrap is something that is totally untrue, and the service manager needs to have a good taking to by his boss if he is acting this wayInvestigated for taking adavantage of you? You were given every opportunity to have the vehicle looked before purchase, we sell used vehicles, not new ones, I know no prior details on these units other than what a can be found in driving/looking at themI think you need to act like a adult and call me with your issues before filing a complaint with the Revdex.com and wasting their time If you were truly unhappy with your purchase, you have our phone number, you should have gave us a call, and a chance to make things right with me as the dealer, I could and would have placed you in another vehicleAt this point I will stand my ground in saying that the vehicle Was sold to you on a form, which covers any issues that a vehicle might have I will pay the repair costs, at my pricing not the dealers, or in the sum of of [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Job completed brand new gauge clusterYou can have the cruise diagnosed somewhere else contact me in writing and I will take care of half of the repair costs before repairs are madeShe was very rude and bitterThe cruise and the gauge cluster were fixed the other were fixed months after she purchased the vehicleShe is no longer allowed to contact the business further resolution will be handled via Revdex.comPlease go through Revdex.com with price quote
Mailed out withdrawal form
1.We have tried to get the customer to come by so we can see the problem (customer has resisted coming by to even let us inspect)The customer has repeated that the vehicle has a cheap, poor finish and he is looking for money to repaint itThe customer has been after monetary compensation ,
before the vehicle was even picked up Last I knew the customer was supposed to come by to let *** see the truck (multiple times) customer did not show due to the vehicle not running or being operable The proper steps any consumer, in any situation would have to follow as good business practiceLet us take a look at it (it is probably a minute fix) and then the situation is doneImproper steps are the ones being followed in this case Customer refusing to present the vehicle for inspection and demanding money backStating other people (not experts, are advising not to?)The vehicle is not currently operable, do to mechanical issues (it is broken down and can not be presented) The solution is to get the vehicle running, bring it by and probably be a minute fix! Pretty simple
Complaint: ***
I am rejecting this response because: 1.We have tried to get the customer to come by so we can see the problem (customer has resisted coming by to even let us inspect)I've returned to the shop multiple times for inspection. The customer has repeated that the vehicle has a cheap, poor finish and he is looking for money to repaint itThe finish of my truck regardless of quality (new paint job) has been damaged by the shop in question. The customer has been after monetary compensation , before the vehicle was even picked up Absolutely false, and again shows the dishonesty of the shop No monetary compensation was ever requested until damage was evidenced. Last I knew the customer was supposed to come by to let Nathan see the truck (multiple times) customer did not show due to the vehicle not running or being operable Nathan made it clear no compensation would be made This dishonest shop damaging my truck further is not an option Beyond a buyback on their shoddy work, there appears to be no resolution.
Regards,
*** * ***
The customer has never brought his car in to view his complaintWe are not going to be able to resolve this demand with out seeing it The customer has indicated to our General Manager Nathan Knapp that the vehicle now does not have a transmission in itHe want us to just cut him a check and which MrKnapp has responded that we will not doWe would have to see the car
*** ***Business Manager
This is resolvedCall ***
Job completed brand new gauge cluster. You can have the cruise diagnosed somewhere else contact me in writing and I will take care of half of the repair costs before repairs are made. She was very rude and bitter. The cruise and the gauge cluster were fixed the other were fixed months after she...
purchased the vehicle. She is no longer allowed to contact the business further resolution will be handled via Revdex.com. Please go through Revdex.com with price quote.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Initial Business Response /* (1000, 6, 2017/04/05) */
Contact Name and Title: [redacted] Owner of Bus
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
First off, vehicle was sold on AS-IS basis. Vehicle was inspected by a independent inspection agency. 4 days go buy and she calls us...
with a issue of the vehicle stalling, we agree to take a look at the vehicle/take care of the issue. Vehicle was towed to my shop and was looked at, at the owners fathers advice we were to replace the fuel filter, when the vehicle arrived at our location we could not replicate the problem. The fuel filter was replaced free of charge, and was recommend that the fuel pump might be the issue with the vehicle. The vehicle was sold with a valid missouri state inspection done at [redacted] prior to the delivery of the vehicle. Your father never demanded us to change anything, he was polite and suggested it might be the issue. The fuel filter seemed to help your issue according to your statement, one week later you have the same issues? never knew of that never recieved a call. Take it to the [redacted] dealer and never give us a second chance to look at it? Calling us and talking to us about your issues would have been the best bet. Tires were balanced/checked over prior to vehicle being sold, I personally removed/balanced/reinstalled them.
Egr valve needed to be replaced on a 13 year old vehicle, with 130k miles, not surprised. [redacted] tops to replace. (Part is [redacted] and labor is the rest)
Intake gaskets dont "Blow" they leak, again common issue on a 13 year old vehicle. [redacted] tops
(Gaskets are [redacted] and labor is the rest)
Bubble in the tire, could happen at any time with the potholes and roads we have. Like mentioned above tires were checked 2 times by us prior to purchase. Once by me, And one more time by a independent inspector.
New tire [redacted]
So I sell you a vehicle, you do no research prior to purchase, and I am liable for your issues? You were told prior to purchase to take the vehicle to any Mechanic you would like and have it checked out, You decided to have someone look at it instead. And by the way the issue isnt with the ECM its self, it has to do with the poor design of the wiper cowling and allowing the water to run off of the windshield onto the connector of the ECM. The issue with the ECM is/has nothing to do with me, I did not manufacture the vehicle. The statement of the vehicle being a large pile of spare parts and scrap is something that is totally untrue, and the service manager needs to have a good taking to by his boss if he is acting this way. Investigated for taking adavantage of you? You were given every opportunity to have the vehicle looked before purchase, we sell used vehicles, not new ones, I know no prior details on these units other than what a can be found in driving/looking at them. I think you need to act like a adult and call me with your issues before filing a complaint with the Revdex.com and wasting their time.
If you were truly unhappy with your purchase, you have our phone number, you should have gave us a call, and a chance to make things right with me as the dealer, I could and would have placed you in another vehicle. At this point I will stand my ground in saying that the vehicle Was sold to you on a AS-IS form, which covers any issues that a vehicle might have.
I will pay the repair costs, at my pricing not the dealers, or in the sum of of [redacted]
Complaint: [redacted]
I am rejecting this response because: [redacted] I tried to contact your husband and your son when [redacted] became angry and abusive. So this is where I am. I never said my truck has no transmission, and I have returned to your shop no less than four times to resolve this. After [redacted] laughed at me stating "under no circumstance would your company do a buy-back" in recompense, there was obviously no sense in returning yet again to waste yet more time on a fruitless venture. As I've stated, there is no trusting the staff at the shop after what I've been through and listened to. I've been lied to directly, and you've been lied to by your staff. If the only offer of settlement is trying to buff out the scratches and marker (which will by nature of the repair grind away clear-coat and alter the texture of my paint), any return visit is just more cost to me with no resolution. I have no intention of being yelled at further by [redacted] either. The [redacted] adjusting supervisor also came to my house and saw the damage. The proper steps any consumer, in any situation would have to follow as good business practice1. Let us take a look at it (it is probably a 5 minute fix) and then the situation is doneI did this four times.Improper steps are the ones being followed in this case 1. Customer refusing to present the vehicle for inspection and demanding money backI presented the vehicle 4 times. 2. Stating other people (not experts, are advising not to?)Not experts? How would you know? My [redacted] adjusting supervisor suggests it's a bad idea, and three other body shops with just as much experience as yours say it's a bad idea. 3. The vehicle is not currently operable, do to mechanical issues (it is broken down and can not be presented) The vehicle is operable, and to say it's not is ridiculous. The solution is to get the vehicle running, bring it by and probably be a 5 minute fix! Pretty simple Heritage's dishonest staff touching my vehicle again is not realistic. I've been lied to, yelled at, and now lies are being told about the circumstances.
Regards,
[redacted]
As a goodwill measure we will issue you a check for $200.00[redacted]