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Heritage Cadillac, Inc.

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Reviews Heritage Cadillac, Inc.

Heritage Cadillac, Inc. Reviews (2)

Initial Business Response /* (1000, 5, 2015/03/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@heritagecadillac.com
In the past 13 months this customer has made five service visits to our service department, and each one was for a routine oil...

change, tire rotation and/or a recall. Her most recent visit was this past January, at which time we performed an oil change, tire rotation and recall. There was no mention of the "electrical system shutting off", and her being "afraid for her life," as she puts it. We take each of our customer's concerns seriously, and if she is experiencing a problem with the vehicle, she needs only to state the issue she is having to a service advisor, and a thorough diagnosis to address that concern will be performed. Our customers' satisfaction with the vehicle they lease or purchase from us is our top priority.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response isn't true.When I first experienced my problem,I called and spoke with a salesman.The salesman tried to instruct me what to do.I recently learned the salesman has retired.
I also mentioned,and explained to the service department when I brought my car in.I was told the car probably was resetting itself,but since it has been awhile from the first incident,I forget about.
Final Business Response /* (4000, 9, 2015/04/06) */
I am basing my comments on the actual service history on this vehicle, which gets recorded each time the customer brings the vehicle in, and either lodges a specific complaint, or requests maintenance, such as an oil change. Speaking with a salesman about a service issue is not the same as lodging a specific complaint with a service consultant, and asking to have the vehicle inspected. Please have the customer call our Service Department and make an appointment to have her vehicle inspected for the specific concern she is having. We [redacted] be more than happy to do so.

Initial Business Response /* (1000, 5, 2015/07/16) */
Upon learning of the customer's complaint, I contact the customer and spoke with him regarding the condition of the paint on his 2007 BMW 328i. After discussing the issue with the customer, we agreed that he will bring his vehicle to the...

dealership so that we can inspect the paint. Once we have had a chance to look at the vehicle, we will work with the customer to determine the next steps.
Sincerely,
[redacted]
General Sales Manager

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