HERITAGE CADILLAC

Initial Business Response / [redacted] (1000, 5, 2015/03/27) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @heritagecadillac.com In the past months this customer has made five service visits to our service department, and each one was for a routine oil change, tire rotation and/or a recallHer most recent visit was this past January, at which time we performed an oil change, tire rotation and recallThere was no mention of the "electrical system shutting off", and her being "afraid for her life," as she puts itWe take each of our customer's concerns seriously, and if she is experiencing a problem with the vehicle, she needs only to state the issue she is having to a service advisor, and a thorough diagnosis to address that concern will be performedOur customers' satisfaction with the vehicle they lease or purchase from us is our top priority Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response isn't true.When I first experienced my problem,I called and spoke with a salesman.The salesman tried to instruct me what to do.I recently learned the salesman has retired I also mentioned,and explained to the service department when I brought my car in.I was told the car probably was resetting itself,but since it has been awhile from the first incident,I forget about Final Business Response / [redacted] (4000, 9, 2015/04/06) */ I am basing my comments on the actual service history on this vehicle, which gets recorded each time the customer brings the vehicle in, and either lodges a specific complaint, or requests maintenance, such as an oil changeSpeaking with a salesman about a service issue is not the same as lodging a specific complaint with a service consultant, and asking to have the vehicle inspectedPlease have the customer call our Service Department and make an appointment to have her vehicle inspected for the specific concern she is havingWe [redacted] be more than happy to do so