Heritage Chevrolet/Buick Reviews (%countItem)
Heritage Chevrolet/Buick Rating
Address: 1 Olympic Pl STE 1200, Towson, Maryland, United States, 21204-4106
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The service was poor and salespeople tried to hold my keys so I could not leave.
On September 9, 2020, I went to the Heritage Subaru in *** to test drive a 2013 Honda Civic I was told was available for a test drive 40 minutes before my arrival. Once I arrived, Russell said it had been sold, but there was another comparable Civic with 20,000 less miles nearby I could test drive and it would take 15 minutes to get it; forty-five minutes later he came back with a Civic that had 30k more miles than the one I came to see. When I said I didn't want that one, he spoke with his manager who claimed a 2015 Civic was close by and on it's way. Fifteen minutes into waiting on that car, he said it would be 40 minutes before it arrived because it was coming from ***. That would have put us at 9pm when I arrived at 6:30pm for the test drive. I decided to wait because it was supposed to be a 2015 with 73k miles for the same price of 10,470. At 9pm there was no car and I asked for my keys. Russell disappeared for 15 minutes and when I saw him he said his manager had my keys because he had appraised the my trade-in. When I asked the manager for the keys, he very rudely said that Russell had the keys. After arguing back and forth for a few minutes, during which time all they kept asking was if I was going to test drive the Honda Civic that had finally arrived while I was trying to track down my keys, I finally saw them sitting on the desk in front of the manager and took them myself. I contacted the GM, Mr., regarding the incident and he reached out to me on 9/10/20 to apologize and ask what kind of car I was looking for. I told him my parameters and that I had a trade-in on which I owed a little more than $3,000. He told me that I would be working with him and he was going to craft a suitable deal. On 9/11/2020 I spoke with Mr. who said he had a 2015 Civic that he had to sell for a certain amount and that he could give me $1800 for my trade-in; with the financing I had that would have put my payment slightly above my target, but I said I was fine with that and would come see the car that evening. I was told a salesperson named *** would be helping me. I tried texting/calling Mr. back before 6:30pm to find out if the monthly payment he quoted me included the remainder of the loan on my current vehicle being added to the new loan. I was unable to reach him, so I left a message with a salesperson. Someone named *** called me back and let me know that the monthly payment would now be quite a bit higher than anticipated because the remainder of my loan was not included in the figures. He was rude and condescending in his delivery of this information and I told him I was not interested in the vehicle.
The corporate office needs to address these ridiculous business practices, especially the holding of customers against their will if/when they are no longer interested in doing business. If someone from another Mile One location can offer respectful assistance in finding a vehicle within my parameters, then I'm fine with the company contacting me.
I have looked into the complaint and spoke with all managers and the salesperson involved (part of the delay was due to vacation scheduling). I have been assured that no on tried to hide her keys, they were with the sales manager until it came time to look at the vehicle for a reasonable appraisal. There were several vehicles being appraised at the same time and as Ms.' vehicle. As she reported, they were on the manager's desk and not being hidden.
As for the financing, unfortunately, the numbers that she wanted to be at were not realistic based on a myriad of factors. Ms. can call me if she desires to go deeper.
We do not grant or issue credit and we must work within the parameters that the leaner(s) require.
(The consumer indicated he/she DID NOT accept the response from the business.)
My vehicle had already been appraised and they had told me that they would give me $900 for it at the time they kept my keys. When I asked the salesperson for my keys he was gone for 10 minutes before I had to go looking for him to retrieve my keys. The salesperson said the manager had them and when the manager was asked he claimed the salesperson had them. No one attempted to stop and look for them and I had to spot them myself. After their extremely poor service all they wanted to know was if I was going to test drive the vehicle they took almost an hour to get to the location after telling me it was "close by." Whether or not a suitable deal for a car was presented after the fact is does not excuse the behavior of the staff.
At time of purchase It is said that the car is fully covered via MileOne warranty, but when I tried to file a claim I am being told its not covered.
At time of purchase It is said that the car is fully covered(Bumper to Bumper) 12 months, 12,000 miles via MileOne warranty, but when I tried to file a claim 9 months 10,000 later I am being told its not covered. I am being told that it only had powertrain warranty the whole time. The dealer charged me a premium price by selling me that everything would be taken care off for 1 year.
The vendor should cover the cost of repairs.
Contact Name and Title: ***
Contact Phone: ***
I apologize for the delay in responding to this complaint, but as you know, there was no dealership named in the complaint and I have to search through each dealership's records to locate the sales and service file for Mr..
Mr. purchased a used BMW and that vehicle came with a MileOne 12 month/12,000 mile warranty. During the first 60 days of the warranty, the vehicle is covered "bumper to bumper" and thereafter, only the listed components are covered.
I have spoken to Mr. and have come to a compromise that he is happy with.
STAY CLEAR UNTRUSTWORTHY - Settled on a price and drove 1 1/2 hours to discover the vehicle had a large scrape on fender (not documented in photos) as well as other non disclosed defects. Looked like it had 80K on it and not 16K. Dealership is not to be trusted!!
I, would like to be reimbursed for the extended time for the car rental , due to the extensive car repairs delays.
On October 23,2019, my 2017 Toyota Camary, was struck, and was not drive able . I contact *** reported the accident and contacted the police. I had my Camary towed Heritage Toyota Owings Mill. On 24 October 2019, I was contacted by the body shop that they transporting my vehicle (Camary) to the *** Body Shop due to the extensive damage to my car they couldn't do I said ok. I had to get a rental car on October 24,2019, from *** . I my first text from the body shop that my vehicle would be ready on 11/11/2019, then 11/22/2019, then11/29/2019. I called numerous times to the body shop and spoke to Ms. Theresa *** and asked what was the delays and she reported she was waiting for a claim specialist to come to look at my Camary, I also asked Ms., two weeks before *** , would discontinue covering my rental on 11/27/201 and could they give me another rental car and Ms. , replied they don't do that. I then asked to speak with Ms. , who I was given Mr. Eric ***, left several messages leaving my name and phone number and my concerns of trying to get and rental car from them until they finish repaint my car , I never received a call back. I revived several more texts messages from the back body shop on 12/06/2019 that my vehicle would be ready. My vehicle was not ready and that was the last text I received from the *** BodyShop I , called several times to the bodyshop and called and left messages with Mr. , the shop Supervisor , sometimes I would get a return messages on my cellphone from Mr. and other times , I would not receive a return message. I was paying *** , after *** , stop paying for rental car due they advised me they only cover for 27 Days, and they couldn't cover anything beyond that or delays of the bodyshop . I payed out of pocket to *** Car. 1,153.00, dates listed 11/27/2019-12/06/2019-568.00, 12/06/2019-12/14/2019-321.00,12/14/2019-12/18/2019-251.83 12/19/2019-12/22/2019-120.00.I would look like *** BodyShop return back the money I payed out of my pocket to due there major delays on repairing my car. My car was completely repaired 1/20/20 and returned to me , the paper I received listed as Heritage Certified Collision Center locates *** , was where the repairs was done.This situation with the car was a very stressful situation for me and at some point cause me a financial hardship especially during during the Holidays and after, I hope someone can help .
I, would, like them refund all the money I, payed out to ***, after ***, stop.paying for the Rental Car, from- 11/27/2019 - 12/23/2019.
The Body Shop is not responsible for delays in having cars repaired, In this matter, the customer has *** Insurance managing the claim. *** did an initial estimate and 7 supplements to that original estimate. When a technician is involved in a repair and sees additional work needed, *** requires that one of their adjustors inspect the repairs and the needed repairs before any further work can take place - some of the supplements took 7 days for approval. Further *** required a steering rack be installed from a recycling yard. When the part s finally arrived and were installed, it was determined that a ball joint needed to be replaced as the junked part was broken - again, another delay until *** could inspect the part and approve the repair. The shop did agree that to pay a certain amount for the rentals as there were three holidays and technicians on vacation - in fact they paid far more than any delay based on vacations. It is the shop's position that the delays were caused by the insurance carrier and we will pay nothing more
See Attached
I was told to come to the office at 11am on 1/10/20 to meet John *** and Don the GM and neither of them showed up to meet me to find a resolution
I have had so many issues with my 2015 Dodge Grand Caravan. The service department has bent my fender among other things. My engine and transmission went up and I only have 55k miles on my car. My GPS doesn't work and tires don't last on my car. I have to fill up my tank twice a week. Don the GM and the service manager John *** told me to meet with them however they never showed up to help obtain a resolution to either buy my car back or allow me to trade in my car which is what was discussed over the phone
I want a full refund of 25k for my damaged car you sold me as new
Ms. purchases a 2015 Dodge Grand Caravan on April 4, 2015. That vehicle came with a 3 year/36,000 mile warranty on the vehicle, 5 year/100,000 mile warranty on the power train and she purchased a 6 year/72,000 mile Scheduled Maintenance Contract. The warranty on the overall vehicle, there are roughly two months remaining on the power train warranty ended and the Scheduled Maintenance Program is still in force for roughly 14 months. The Scheduled Maintenance Program is not an extended warranty, it is a plan that pays for scheduled maintenance.
Ms. complains of a "bent fender". That fender was damaged on our lot and the dealership repaired it at no cost to her. That was in November of 2016. The engine and transmission problem that Ms. complains about was not an engine issue but a transmission one. The transmission was repaired under warranty using only new parts - no used parts were involved. The tire issue is that Ms. vehicle gas Yokohama tires on it and there is no wear warranty on the tire. She is demanding that we replace them at no cost to her, we will not replace tires on a five year old vehicle. She complains about the rear door not operating properly. Ms. battery was checked the last time she was in the shop and we recommended replacement of the battery, it was too weak to operate the motor that opens and closes the rear door - when hooked to our battery booster, the door functioned properly. As battery replacement is not part of any warranty or maintenance plan, we would be willing to replace it, but Ms. would have to pay, it was declined. And finally, the GPS unit that she reports not working is part of the radio. While the radio portion may function well, the GPS unit may not and would require testing at Ms. expense as the warranty on the electronics was 3 years/36,000 miles. She is beyond both the time and mileage limits on the warranty.
As to her meeting with Mr. and Mr., Ms. has entered into the mediation/arbitration program with Chrysler and based on that, we are unable to communicate with her as to any of her complaints. She is able to bring the vehicle in for service, but we will not discuss the issues raised in mediation/arbitration.
Thank you for your kindness and courtesy in this matter, I remain.
Respectfully
(The consumer indicated he/she DID NOT accept the response from the business.)
1. the Scheduled Maintenance Program is still in force for roughly 14 months BUT THE COMPANY REFUSES TO MAINTAINCE MY CAR
2. I purchased 4 new tires from you in 2017 and was told they were under warranty and if I had any issues they would be replaced free of charge
3. The GPS was fixed by your technician and in doing so they completely damaged my GPS. It's not the radio because the radio still works
4. The battery in the car was replaced but the doors still don't work
Registration and Title Application EXTREME DELAY.
I am a DISABLED AMERICAN VETERAN currently working for the ***, and this EXTREME delay for sending the application to my state for title and registration is causing a HUGE burden on my ability to drive my vehicle. I need to make modifications to the cehicle and have them annotated on the actual/permanent registration; however, MileOne is taking entirely too long to send the application to the DMV in my state. Here is a timeline of events:
11-02-2019: Purchased 2019 Chevrolet Silverado.
11-13-2019: Called and spoke with Erick ***. Forwarded updated registration document to Erick ***. Erick *** responded with notification that the registration was forwarded to Tag & Title Clerk.
11-19-2019: Received email from Erick *** requesting *** insurance card to further process the Tag & Title Application. Forwarded insurance card to Erick & co. 1.5 hours later via email.
12-10-2019: Requested notification via email, phone, or text when the new registration was available to pick up. Called and followed up with Christyn *** regarding update of registration. She informed me that she would overnight the registration once received.
12-17-2019: Emailed Christyn for a status update, notified her of importance of receiving the registration, and notified her that initial 60-day temporary tag was due to expire within two weeks. Christyn informed me that the Tag & Title application was sent to "Out of State Deals" department and was currently in "Quality Assurance", and that I could return to the dealership to pick up extended temporary tag.
01-08-2020: Emailed contacts at MileOne to express the hardship being caused by not receiving the registration, and asked for an update, or a refund of service fees. Received a response from Christyn estimating that the paperwork will be completed by before or after 01-30-2020.
01-08-2020: Emailed State DMV requesting update on whether or not application was received and was told that I need a tracking number that was associated with the mail sent by MileOne.
01-08-2020: Emailed contacts at MileOne requesting tracking number and received no response.
01-10-2020: Called office of *** and spoke with his secretary. I forwarded her the chain of emails that have been sent between MileOne representative and myself. Today is 01-13-2020, and I have not received a response from MileOne, ***, nor his secretary.
I would like MileOne to expedite this title/registration application, and forward me a tracking number associated with this application so that I may follow-up directly with my state's DMV.
I have checked into this complaint and learned that the registration has been completed and the tags delivered. We contracted the registration process to a national tag service who are recognized as experts in the processes of the states. They did their best to get the tags and registration processed. We apologize for any inconvenience
Thank you
I wish I could give this dealer zero stars. I purchased 2017 LX570 unseen over the phone. Since it was a certified car, I figured it will be in great
I wish I could give this dealer zero stars. I purchased 2017 LX570 unseen over the phone from Motor world Lexus. Since it was a certified car, I thought it will be in great condition. But I was completely wrong. First of all, the service is extremely slow. It took them 3 weeks to give me the car after I paid a deposit of $5,000. When my brother went to pick up the car, he noticed stains on headliner, seats, and carpet. Not only that hood is full of chip rocks. Paperwork inside the car even states "send for detail". I assume this dealer is so reluctant that they did not bother themselves to get the car in perfect condition before selling it. Sometimes, it took them more than a day to reply back to me via text. I will not recommend buying a vehicle from this dealer.
Reimburse me for the amount I paid to get the car detailed and a public apology.
This vehicle was purchased through the internet by Mr. and prior to the finalization of the transaction, Mr. had his brother come to the dealership and inspect the vehicle. The brother noted that there were paint chips and also that the backseat had impressions from a car seat that the previous owner had installed. The brother, acting as Mr. agent, contacted Mr. and gave him a detailed report as to the exact condition of the vehicle, including the paint chips and the seat condition. Mr. was fully aware of the condition of the vehicle and chose to accept it. It was his option and he received the full benefit of his deal.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept dealer's response because dealer is lying. Dealer statement that "prior to the finalization of the transaction, Mr. had his brother come to the dealership and inspect the vehicle" is 100% untrue. Vehicle was sold unseen.
I have documentation which shows that deal was signed on 12/6. Per my finance agreement dealer was paid 12/6 in full for this vehicle. After dealer got fully funded, I was initially going to hire a 3rd party freight company to get vehicle delivered to me but my brother offered me to go and pick up the car. My brother was only acting as a delivery guy. He brought these imperfection to dealer and dealer failed to do anything because vehicle was already sold 2 weeks ago. Dealer did not provide an option to unwind the deal at that time. Dealer was fully aware of these damages in the vehicle and failed to disclose or show in online pictures. attached is the documentation to show sale date of vehicle. also dealer promised per document signed "vehicle delivery in satisfactory condition".
I have have detailed communication in text messages as proof that vehicle was sold unseen on 12/6 and my brother went to pick up the car after deal was fully funded without an option to undo it.
trying to get a prorated refund of an extended warranty that was purchased.
I bought a 2019 Genesis G 80 from a Mile One dealership with an extended warranty on April 30, 2019.The sales rep was Tom ***. After multiple attempts to fix an issue which I complained to the dealer from the very beginning it fell under the Maryland lemon law and I agreed to sell the car back to Genesis. I am due a prorated refund for the extended warranty. I supplied the dealership on 11/19/2019 the signed contract from Genesis for the buy back which I was told I had to supply to them. After multiple emails to find out when I would receive my refund which I was told would take 2-3 weeks nothing has happened. Six weeks later and 2 weeks after the car was sold back to Genesis I still do not have a refund. The refund due me is 2300.00 +.
A total prorated refund
A check was mailed to Mr. on January 6, 2020. It was pro-rated from the date of purchase through the date of repurchase by Genesis. The dealership took no role in the negotiations and had to wait for verification from the manufacturer's legal team before issuing the refund.
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund was what I expected
A debt of $16,399 for poor service, misleading practice, failure to provide claimed and paid for service, and damage to my 2008 Jeep Liberty.
The
damage to the vehicle occurred while it was in the possession of and and a direct result of work performed on the vehicle by *** Auto Jeep Service
Department. The vehicle was in the possession of *** Auto Jeep for 114 days of the 187 days between May 18, 2018 and November 20, 2018.
Over this 187 day time period *** Jeep returned the vehicle 4 times claiming it was repaired only to discover the paid-for-service was not
completed. On October 2, 2018 *** Jeep returned the vehicle despite the fact that the original service objective was not completed and it was not
drivable, due to safety concerns resulting from damage to the vehicle by *** Jeep. *** Jeep acknowledged these facts and indicated they needed
to order parts to correct the safety issues and other damage they had caused. On November 4, 2018 *** Jeep called to indicate the parts were in
and the vehicle was delivered to *** Jeep on November 5, 2018. On November 20, 2018 the vehicle was returned without correcting the damage
and safety issues caused by *** Jeep. The vehicle was unsafe to drive as a result of the poor and unprofessional actions by *** Jeep. The vehicle
was taken to *** repair located in the *** on November 23, 2018. *** completed the safety repairs on
November 30, 2018. The vehicle is now operational, however, there is significant damage to the vehicle that *** Jeep has failed to correct. On
December 7, 2018 I contacted Ms. Abby *** of *** Automotive Group regarding this matter. I sent Ms. a detailed summary, time line,
photographs, and supporting documentation between December 7, 2018 and December 12, 2018. Ms. stated in a December 12, 2018 email
that she had contacted "Corporate Office" regarding this matter and she had forwarded to them the supplied material. On January 12, 2019 Ms.
***, in response to an update request, stated "I will follow up with *** our head of service at *** Automotive on Monday and get back
with you on Monday." On January 22, 2019 Ms., in response to an update request, stated "We have filed a claim with our insurance carrier
today regarding your repairs. We should have a claim number tomorrow and they will be reaching out to you directly. We have provided them with a
copy of all of the work performed at the dealership. Hopefully we can get this settled." On January 31, 2019 I was contacted by Mr. of
*** insurance company. Mr. indicated he is processing the claim from *** Auto and requested additional documentation. Mr.
*** also provided me with claim number (***) for the claim filed by *** Auto. I provided Mr. the requested material on February
2, 2019. On March 4, 2019 Mr., in response to an update request, stated in an email "I apologize about the delay for this claim. As you are
aware, there are multiple allegations that are being made. We are discussing these with our Insured. There are some potential coverage issues for
the claim. I was out the past week and working from home with limited capacity due to snow today, but I spoke to our Insured before I left for
vacation. I will hopefully have this resolved this week." On April 2, 2019 Mr., in response to an update request, stated in an email "There are
some coverage issues for this claim that we have brought to the attention of our Insured and are awaiting their response. I have sent a follow-up to
them at the end of last week." My final communication with Mr. was via a phone call on May 29, 2019 at which time he stated that the claim
is being rejected due a failure of *** Auto to provide him with the requested information. He stated that I should follow up with Mr. of ***.
Attempts to contact Mr. were unsuccessful. On June 20, 2019 a registered letter discussing this matter was delivered to Mr. ,
President. There has not been a reply.
I request your assistance in resolving an outstanding debt owed to Richard Wood in the amount of $16,399.00. The debt is a result of poor service, misleading practice, failure to provide claimed and paid for service, and damage to my 2008 Jeep Liberty by *** Auto Jeep and the subsequent repair of the *** Auto caused safety related damage.
They have had my car in for repairs - a brand new 2019 Audi A6 - for 20 days. No one communicates what is going on or when I can expect it. How can a new car be in the shop for 20 day???