Heritage Construction Company

Heritage Construction Co., did not receive this complaint until 1/4/2017 and apologizes for the late response. This customer previously filed a dispute with the finance company and the finance company dispute resolution department has already found that this claim is unsubstantiated and closed the...

claim on 12/2/2016. All layers of roofing were removed from this home, the home was completely re-decked so new felt has to be installed on the new decking. Their previous roof has decking that was not up to code. brand new owens corning ProArmor synthetic felt was placed on the decking and ice and water shield was placed in all of the valleys. This roof was installed properly to manufacturer standards and per the contract agreement with this customer. As previously stated all proof was provided to the finance company and the dispute was found to be unsubstantiated and we were paid the full amount for the completed job.

Complaint: [redacted]
I am rejecting this response because: The information presented is not accurate. First and foremost, the contractor has not completed the terms of our contract with several items unfinished. This information was sent to the contractor on March 5, 2017.  I asked the contractor to remove the items he didn't complete on the insurance paperwork and he refused. This appears to be fraudulent. Secondly, the contractor knew the roof he was installing was not what we agreed and he installed anyway, forcing me to negotiate with a partially completed roof. Lastly, we don't agree, but the facts can't be disputed and I want to make potential customers aware of this company's practices and my experience.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I did not initially ask that the dish be removed.  the dish was on the ground when I inspected my proper. [redacted] asked if I wanted it removed.  I had no Idea that Heritage would leave it hanging the way that they did.  Otherwise, I would have had them replace it on my roof.  I'm having difficulty believing that a professional would leave the cable wires they way they are in the attachments, and say that's a completed job. 
Regards,
[redacted]

Heritage has a signed contract with the client for a roof. The dispute is regarding an original patio estimate given to the client last year. The patio estimate was not ever signed or accepted by the client. Estimates are only good for a 30 day period due to changing material costs and labor costs....

Material and labor costs have changed significantly due to a significant cost in building materials as well as labor costs due to the impact of the hurricanes seen across the U.S. the latter part of last year. The client has been unable to produce a signed contract or estimate with any detail, when giving the specs for the patio that he wanted, the representative shared with him what the current pricing would be based on what the customer was wanting to build. The customer was unhappy with that amount and then became unhappy with the roofing process. The representative that has been working with this customer has attempted to reach out to offer a patio that would fit within the customers $2800 budget but at the time of this posting a solution has yet to be reached. We will continue to work with the customer in an attempt to find an amicable solution.  There have been no deceptive practices. As it states specifically on the Heritage Construction Contract, Heritage and its representatives do not make verbal agreements. All contracts must be made in writing. There is not a signed contract regarding the patio. There is only a signed contract for the roofing portion of the project for which we are awaiting payment.

We made repeated attempts to rectify this situation with the customer. The issue began because the customer selected a shingle color which does not have a high profile hip and ridge shingle for the ridge cap and is a special order shingle color and a very unusual color for the area. The sales team...

member was unfortunately not as familiar with the product line due to the rare nature of the customer selected color and as soon as they were made aware that the high profile hip and ridge was unavailable for the shingle, they spoke with the customer, let them know that amount would be discounted from the entire contract and the customer understood and accepted. From there, there have been multiple issues. Heritage Construction has had numerous back and forth emails with the client discounting multiple items they decided not to have completed on their contract. In addition several discounts were added to the contract for the inconveniences the customer experienced throughout the process. The customer agreed to the final balance and made reference several times that after receiving certain pieces of information (warranty information, discounts, etc.) that they would put their final check in the mail, we would provide that information and then they would want something else. The contract has already been discounted by several thousand dollars and this is the final balance due for the customer after all discounts were given. We have provided everything that has been asked of our company. Warranty begins at the full payment of contract as is stated in the contract details. We have responded in a timely manner and have worked with this customer through every question that they have had and provided a discount for items that they were unhappy with. They have promised payment in writing and have not followed through. After providing approximately $2,000 in discounts, we will not provide any additional amounts.

The homeowner requested that a no-longer in use satellite dish not be re-installed to her home after we completed her roof. There is a box that has wires that run from the dish on the roof to the box. That box also then has wires that run from the box into the house (see attached diagram) the wires...

that ran from the box to the dish were disconnected. All the remains is the standard box and then the wiring that would have been installed by a cable company and run from the exterior into the customers attic and then down into the various places in their home that had the cable. As was explained to the homeowner, that is not anything that we would remove, the box and wiring were existing to the home due to the satellite being there. So in summary, the wires running from the box to the satellite were removed so no wires would be hanging. The wires remaining are the ones running from the sealed box into the soffit and into the attic that were previously there and no additional work is needed, nor is this anything that Heritage Construction would do or be responsible for as this deals with the cable.