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Heritage Dental Group

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Heritage Dental Group Reviews (2)

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This letter is in regards to the recent complaint filed by [redacted] dated 9/18/15. We, at Heritage Dental Group, take our patient's complaints and concerns very seriously, we strive to serve each of our patients with the highest quality health care experience possible, and take pride...

in committing to each of our patient's oral health.
Our team members provide treatment plans for every patient regarding treatment to be done, as well as the fees for those procedures. When insurance is involved, we provide our patients with an estimate of what their insurance policy will cover for each procedure. We do strive to have the most accurate information available to us from the insurance company even though those contracted benefits are between the patient and the insurance company. In this instance Mr. [redacted]'s insurance company did not pay 100% of the office fees which were presented to the patient.
Due to the circumstances of the insurance underpayment & a waiting period with Mr. [redacted]'s benefits/policy our business team failed to notice, Dr. [redacted] has graciously elected to adjust off his account balance. This does leave a zero balance & I have notified the collection agency.
I sincerely apologize that Mr. [redacted] has gone to these lengths in order to have his concerns heard and further addressed. We appreciate you aiding in the resolution process & will welcome your feedback. In sum, I am confident Dr. [redacted] met the standard of care during Mr. [redacted]'s visit and every effort has been made to resolve his concerns. Our office has attempted to contact Mr. [redacted] to inform him of Dr. [redacted] decision but have been unsuccessful to date.
Respectfully,
[redacted]
Practice Administrator
Heritage Dental Group

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Address: 4045 N Saint Peters Pkwy Ste 200, Saint Peters, Missouri, United States, 63304-7398

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