Sign in

Heritage Design Interiors, Inc.

Sharing is caring! Have something to share about Heritage Design Interiors, Inc.? Use RevDex to write a review
Reviews Heritage Design Interiors, Inc.

Heritage Design Interiors, Inc. Reviews (6)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Our dispute is not with the transaction of February 23, in *** ***'s letterWe are not disputing the costs of the blinds at this timeNeither are we disputing the error in ordering
We dispute the amount taken from the attached store credit dated 12-27-for $This is where the "consultation" of "about $100" was deducted which should leave a balance of $That should cover the refund of $which we are asking forWe had sent a copy of this store credit earlier with explanation
We are further disputing the charge for a consultation on February 9, Neither my wife nor I remember this consultationWe have asked repeatedly for an invoice for it (in person, email, telephone message) and have never received any documentation for this consultationFurthermore, by the said date (February 9, 2009) all that she listed for that consultation...paint, bathrooms, and flooringwere already completed, installed, and paid forThis confirms our belief that this consultation never took place and therefore the refund is a realistic request
Thank you for your consideration in this matter
Regards,
*** ***

January    25, 2014
Dear **. [redacted]
Thank you for your inquiry of the complaint from [redacted]. I have enclosed copies of letters, emails, and invoices. The disputed amount of $324.00 is for blinds that [redacted] ordered on April 13th which he picked up on 4/29/13,
Regarding the credit for the mirrors, [redacted] & [redacted] purchased four mirrors in 2008. She returned two of them & took another set of mirrors. This situation happened several times.
On February 9'n, 2009, I had a design consultation with [redacted]'s wife [redacted] We reviewed paint colors, bathrooms, and flooring for the lower level renovation.
On February 23, 2013, we reviewed the mirror credit situation from five years prior. We agreed upon $271 which was the balance of the credit less the consultation.
Regarding the incorrect color of the blinds, [redacted] selected the stain of the blinds that she wanted. On invoice # [redacted], all blinds were ordered in a stain finish. I reviewed the sales agreement and details with [redacted]. He agreed, signed, and ordered four stained blinds. There was no mention of painted blinds during the meeting. No paint selections were made.
Our company gave extra discounts to lower the cost of the remade blinds by 50%.
Again, the $324 is for their blinds that they purchased and received. Zero refund.
Thank you for your inquiry into this matter. If you have any questions, please feel free to
contact me.
Design Interiors inc.
 
[redacted]Phone: ###-###-#### Fax; ###-###-####
Sincerely,

February 10, 2014
The original dispute was for $327 from a February 23, 2013 order and
claiming that I made an error. If I understand [redacted]'s response, he
is no longer disputing the $327 and accepting his error?
Now,
they are changing their dispute to a 2008 transaction which happened
over five years ago? The transaction that [redacted] is referring to is a
CREDIT CARD PURCHASE not a CREDIT MEMO. He purchased four mirrors on
12/28/08 for $572.80 + sales tax = $607.17. The receipt clearly
states...CREDIT SALE/[redacted] SALE. [redacted] signed for the purchase &
took the four mirrors with him.
Again, I had a design consultation with [redacted] who is the wife of [redacted] on February 16, 2009.1 meet with her to help her with her decorating questions. The lower level was partial completed at that time. The design fee was $100 for my time consulting with [redacted].
I addressed their concerns on July 11, 2013 in a letter which I mailed and emailed to [redacted] & [redacted]. There was ZERO response from them until they contacted the 8BB on 01/23/14.
There is a ZERO refund from the 12/28/08 CREDIT CARD PURCHASE which is not a CREDIT MEMO for return merchandise.
Sincerely,

---------- Forwarded message ----------
From: Info <[email protected]>
Date: Wed, Jan 29, 2014 at 9:52 AM
Subject:...

Fwd: Document for complaint #[redacted]
To: [redacted] <c[redacted]@myRevdex.com.org>
---------- Forwarded message ----------
From: [redacted] and [redacted] <[redacted]>
Date: Tue, Jan 28, 2014 at 8:29 PM
Subject: Document for complaint #[redacted]
To: [email protected]
Attached is the original invoice mentioned in #[redacted].
 
Remake invoice and store credit slip mentioned will follow in other emails.
 
[redacted]
[redacted]
 
###-###-####
 
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
February 13, 2014
[redacted]
Complaint:
[redacted]
I am responding to the letter to you from [redacted] dated
February 10, 2014. There are several points she made that we are still claiming
are in error.
She began the letter with the statement that “he is no
longer disputing the $327 (which is actually $324) and accepting his error”.
That is not true. We are still disputing that amount for the reorder and do not
believe we are in error.  We are not
disputing the original order amount.
She attached a receipt for a credit card purchase and said
it is a “CREDIT SALE/[redacted] SALE”. That was true as we purchased them. However,
you will see the attached copy, which she gave to us but did not mark on her
copy, that she has marked it as a return for each of the items. Furthermore, on
April 23, 2014, [redacted] accepted it as a store credit slip by deducting an
unknown amount for a “consultation”. These four mirrors were returned to
Heritage Design Interiors as noted by [redacted]. This would then have made
the receipt become a store credit.
She again has stated that she had a “design consultation”
with my wife on February 16, 2009. (Earlier she included this in a note to you
but the date was February 9, 2009.) As I noted in the prior rejection note
neither of us has any recollection of that consultation and the date she gave
was past the time when that part of the house was complete. We have receipts of
payment for the materials and labor that took place before the end of 2008. We
believe her memory of this is not accurate (as shown by her using two different
dates) and she created the date for the approximate time when she thinks she
was here. We had no need for her services at that time and would not have
contacted her for it. This consultation did not take place.
She also includes a note that “there was ZERO response from
them” to a letter on July 11, 2013. I am attaching a letter sent to [redacted]
on February 10, 2014. In here all of the issues are addressed to her and I have
also addressed the reason for not responding to her letter. We have always
received less than respectful, understanding responses from her regarding this
issue. Attached also is her response to my letter of February 10. As you can
see, it again is not a respectful, professional response.
We continue to believe there should be a decision made that
would favor the facts as presented above.
Thank you for your time and effort.
Respectfully,
[redacted]
[redacted]
[redacted]
[redacted]

Review: We have been a customer of Heritage Design Interiors for approximately 9 years. On 2/23/2013 we ordered four wooden blinds for a total of $998. We had a credit slip of $271 and paid a $300 deposit. The full amount was paid upon delivery. However on opening the order we discovered the wrong color had been ordered and delivered. There was an unsatisfactory interchange of how that came about with [redacted], President, not accepting any of the responsibility for the error.The purpose of this complaint, however, is the handling of payment for the replacement blinds. The replacement costs for the incorrect blinds was $324. When we returned to make payment we had a credit slip of $378 for the return of two mirrors and one of $607.17 for the return of mirrors. When we attempted to use these, we were told that there would be a consultation fee of "about $100" that would need to be taken off. We do not recall that consultation and have repeatedly asked to see the paperwork for that fee and that request has not been granted. She was not interested in applying any of the credit slip to the cost of the replacement product.In order to complete the transaction that day (and out of frustration with the business discussion), I paid the $324 and left with the product. She marked the credit slip of $607.17 "Used 4-13-13 to balance consultation fee."However, on 7/3/13 a letter was sent to her stating in detail what should have been done with the store credit and that I should not have needed to pay for the product but, in fact, there would be a balance on the credit slip. I stated that I would be satisfied with the refund of $324 and call it completed. [redacted] replied that no refund would be given.I am willing to supply all correspondence and copies of business transactions.Desired Settlement: Although this is a complaint about a transaction in the previous year, I am seeking a refund of the $324 that was paid for the replacement product. This see** reasonable because the credit slip was for $607.17 and the unknown consultation fee was about $100 which leaves a greater balance than the refund being requested.

Consumer

Response:

---------- Forwarded message ----------

From: Info <[email protected]>

Date: Wed, Jan 29, 2014 at 9:52 AM

Subject: Fwd: Document for complaint #[redacted]

To: [redacted] <c[redacted]@myRevdex.com.org>

---------- Forwarded message ----------

From: [redacted] and [redacted] <[redacted]>

Date: Tue, Jan 28, 2014 at 8:29 PM

Subject: Document for complaint #[redacted]

To: [email protected]

Attached is the original invoice mentioned in #[redacted].

Check fields!

Write a review of Heritage Design Interiors, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Heritage Design Interiors, Inc. Rating

Overall satisfaction rating

Description: Professional Services - General

Address: 1064 East Main Street, New Holland, Pennsylvania, United States, 17557

Phone:

Show more...

Web:

This website was reported to be associated with Heritage Design Interiors, Inc..



Add contact information for Heritage Design Interiors, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated