---------- Forwarded message ---------- From: Info Date: Wed, Jan 29, at 9:AM Subject: Fwd: Document for complaint # [redacted] To: [redacted] ---------- Forwarded message ---------- From: [redacted] and [redacted] *** < [redacted] > Date: Tue, Jan 28, at 8:PM Subject: Document for complaint # [redacted] To: [email protected] Attached is the original invoice mentioned in # [redacted] Remake invoice and store credit slip mentioned will follow in other emails [redacted] ###-###-#### [redacted]
January 25, Dear ** [redacted] Thank you for your inquiry of the complaint from [redacted] ***I have enclosed copies of letters, emails, and invoicesThe disputed amount of $is for blinds that [redacted] ordered on April 13th which he picked up on 4/29/13, Regarding the credit for the mirrors, [redacted] & [redacted] purchased four mirrors in She returned two of them & took another set of mirrorsThis situation happened several times On February 9'n, 2009, I had a design consultation with [redacted] ***'s wife [redacted] We reviewed paint colors, bathrooms, and flooring for the lower level renovation On February 23, 2013, we reviewed the mirror credit situation from five years priorWe agreed upon $which was the balance of the credit less the consultation Regarding the incorrect color of the blinds, [redacted] selected the stain of the blinds that she wantedOn invoice # ***, all blinds were ordered in a stain finishI reviewed the sales agreement and details with [redacted] ***He agreed, signed, and ordered four stained blindsThere was no mention of painted blinds during the meetingNo paint selections were made Our company gave extra discounts to lower the cost of the remade blinds by 50% Again, the $is for their blinds that they purchased and receivedZero refund Thank you for your inquiry into this matterIf you have any questions, please feel free to contact me Design Interiors inc [redacted] ***Phone: ###-###-#### Fax; ###-###-#### Sincerely,
February 10, The original dispute was for $from a February 23, order and claiming that I made an errorIf I understand [redacted] ***'s response, he is no longer disputing the $and accepting his error? Now, they are changing their dispute to a transaction which happened over five years ago? The transaction that [redacted] is referring to is a CREDIT CARD PURCHASE not a CREDIT MEMOHe purchased four mirrors on 12/28/for $+ sales tax = $The receipt clearly states...CREDIT SALE/ [redacted] SALE [redacted] signed for the purchase & took the four mirrors with him Again, I had a design consultation with [redacted] who is the wife of [redacted] on February 16, meet with her to help her with her decorating questionsThe lower level was partial completed at that timeThe design fee was $for my time consulting with [redacted] *** I addressed their concerns on July 11, in a letter which I mailed and emailed to [redacted] & [redacted] ***There was ZERO response from them until they contacted the 8BB on 01/23/ There is a ZERO refund from the 12/28/CREDIT CARD PURCHASE which is not a CREDIT MEMO for return merchandise Sincerely,
---------- Forwarded message ---------- From: Info Date: Wed, Jan 29, at 9:AM Subject: Fwd: Document for complaint # [redacted] To: [redacted] ---------- Forwarded message ---------- From: [redacted] and [redacted] *** < [redacted] > Date: Tue, Jan 28, at 8:PM Subject: Document for complaint # [redacted] To: [email protected] Attached is the original invoice mentioned in # [redacted] Remake invoice and store credit slip mentioned will follow in other emails [redacted] ###-###-#### [redacted]
January 25, Dear ** [redacted] Thank you for your inquiry of the complaint from [redacted] ***I have enclosed copies of letters, emails, and invoicesThe disputed amount of $is for blinds that [redacted] ordered on April 13th which he picked up on 4/29/13, Regarding the credit for the mirrors, [redacted] & [redacted] purchased four mirrors in She returned two of them & took another set of mirrorsThis situation happened several times On February 9'n, 2009, I had a design consultation with [redacted] ***'s wife [redacted] We reviewed paint colors, bathrooms, and flooring for the lower level renovation On February 23, 2013, we reviewed the mirror credit situation from five years priorWe agreed upon $which was the balance of the credit less the consultation Regarding the incorrect color of the blinds, [redacted] selected the stain of the blinds that she wantedOn invoice # ***, all blinds were ordered in a stain finishI reviewed the sales agreement and details with [redacted] ***He agreed, signed, and ordered four stained blindsThere was no mention of painted blinds during the meetingNo paint selections were made Our company gave extra discounts to lower the cost of the remade blinds by 50% Again, the $is for their blinds that they purchased and receivedZero refund Thank you for your inquiry into this matterIf you have any questions, please feel free to contact me Design Interiors inc [redacted] ***Phone: ###-###-#### Fax; ###-###-#### Sincerely,
February 10, The original dispute was for $from a February 23, order and claiming that I made an errorIf I understand [redacted] ***'s response, he is no longer disputing the $and accepting his error? Now, they are changing their dispute to a transaction which happened over five years ago? The transaction that [redacted] is referring to is a CREDIT CARD PURCHASE not a CREDIT MEMOHe purchased four mirrors on 12/28/for $+ sales tax = $The receipt clearly states...CREDIT SALE/ [redacted] SALE [redacted] signed for the purchase & took the four mirrors with him Again, I had a design consultation with [redacted] who is the wife of [redacted] on February 16, meet with her to help her with her decorating questionsThe lower level was partial completed at that timeThe design fee was $for my time consulting with [redacted] *** I addressed their concerns on July 11, in a letter which I mailed and emailed to [redacted] & [redacted] ***There was ZERO response from them until they contacted the 8BB on 01/23/ There is a ZERO refund from the 12/28/CREDIT CARD PURCHASE which is not a CREDIT MEMO for return merchandise Sincerely,