Heritage Dry Cleaners

Initial Business Response /* (1000, 5, 2014/04/06) */
Fortunately for us, we noticed the pulls and tears days before the customerWhen we inspected the blouse on 26/3/prior to cleaning, we noticed the fabric being extended in a few places on the blouseThese are very typical wearing
marksWe did not contact the customer since it was very obvious that they were wearing marksThus, we proceed to clean the blouse
Silky items are delicate garments that get loose-thread marks when they are wore frequently tight in some spots
Again, the blouse came to our store in the same physical condition that is nowSince we are absolutely certain that we did not cause any damage to the customer's blouse, we will not compensate the customer
Initial Consumer Rebuttal /* (3000, 7, 2014/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the business truly noticed that my shirt was damaged days before cleaning it, they would have contacted me and not cleaned it***
Its unfortunate the business wouldn't resolve my case***