Heritage Dry Cleaning & Laundry

[redacted] *According to USPS the package was delivered yesterday, April Tracking information pasted below--have also resent separately the USPS notice of trackingIf there are issues, contact your local PO, since we have no control of this from our end, and only they know the details of delivery to your addressWas shipped to address provided to us, at time of shipment promised by us [redacted] Tracking Number: [redacted] Expected Delivery on THURSDAY APRIL by 8:00pm Status Delivered April 26, at 1:pm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***

Pasted below is the reply we made to the complaint Ms *** made on a gardening review site (*** ***). We did offer to replace plants, though not ship cost. As expected, chargeback was processed--we did not dispute this--we'll just absorb the loss as cost of doing
business Here is our original reply--you may edit as needed:We've never done this, but have to respond to the last review and 'fill in' the missing detailsNo such statement is made on our 'facebook' page (orders cannot be placed via this page)We do guarantee safe delivery in winter (her order was early March) only by EXPRESS (overnite) mailThis is stated on the first page of shopping cart (large purple box, bold capital letters), as well as a minimum of other times during the ordering processOur email confirmation of orders (should customer change their mind before we ship) and also clearly states this as well as in our 'terms and conditions' and 'shipping' pages among othersThis customer chose PRIORITY (2-day) mail, which is $less costly, but also is more risky--these are perishable plants and it is winterWe ship in excess of 2,orders during winter months, and more than half of these customers willingly take the risk with priority mail in order to save money, mostall without incidentHowever, it is their risk and their money to spend. If WE are to bear the risk, we will only do this when shipped by the safest means available--express mailYes, we don't want this customer's business--she is asking for something we cannot provideThe phone conversation was ended only after she had already made a number of threats...among them her review below and the chargeback to our account that we expect to see soonP.SWe begin guaranteeing safe delivery via ALL means (including priority mail) to all areas, beginning April 15, for those wanting to save money on shipping and still have our guarantee

[redacted]According to USPS the package was delivered yesterday, April 26. Tracking information pasted below--have also resent separately the USPS notice of tracking. If there are issues, contact your local PO, since we have no control of this from our end, and only they know the details of delivery to...

your address. Was shipped to address provided to us, at time of shipment promised by us. [redacted] Tracking Number: [redacted] Expected Delivery on THURSDAY 26 APRIL 2018 by 8:00pm Status Delivered April 26, 2018 at 1:11 pm