Heritage Green Apartments

To Whom It May Concern: Please note that a resolution that is mutually agreeable has been signed by both [redacted] and [redacted] which nullifies their grievances Therefore, this matter should be considered closed and marked as resolvedThank you, Jessalyn T***Community ManagerBell Partners IncHeritage Green Apartment Homes

To Whom It May Concern: This is response to complaint # [redacted] [redacted] and [redacted] moved into Heritage Green on August 29th, [redacted] had previously toured this particular townhome on August 9th, and placed her application to reserve the home on August 23rd, On August 29th, upon receiving keys, [redacted] contacted the office and asked for service requests to submitted for her kitchen sink leaking water, the dishwasher not working properly, removal of weeds from her exterior patio area, the refrigerator not staying cool enough, and treatment of her garage for spiders/bugsThese requests were submitted by a member of our office staff [redacted] contacted the office again on August 30th, 2016, extremely upset and stated that she was not satisfied with the mocondition of her apartment and wanted to be let out of her leaseI personally, along with my Assistant Community Manager, went to her apartment that same day at approximately 1:pm to walk through the home with her and inspect each of the items that she was requesting repair of [redacted] agreed to give us the opportunity to resolve the items that she was concerned with and we submitted additional service requests for her guest bathroom sink leaking, and a noisy showerheadPlease note that we did not see any spiders in the garage area while inspecting the apartment home and when this was mentioned to ***, she claimed that [redacted] had already cleared them out We assured her that we would have it treated anyways Per policy, our maintenance team completes all service requests in the order that they are received within a 48-hour timeframe, unless it is considered an emergency or if the work requires to be contracted out through a 3rd party vendorHowever, all of these items were addressed on that same day, August 30th, to ensure that the residents were completely satisfied The following notes clearly outline the dates that additional service requests have been received and completed:• Two service requests were submitted on September 2nd, for interior flooring repairs, which were completed on September 3rd, 2016.• A request for the removal of a bees nest was submitted on September 9th, and was completed on September 12th, (as maintenance does not complete non-emergency related items during weekends).• On September 14th, the residents called to inform us that several flies were coming into their apartment homeMaintenance treated the home on September 15th, and upon delivering a hour notice to inspect the neighbor’s garage, we requested for them to remove trash bags located in their garage area.• A service request for the repair of the dishwasher was submitted on September 17th, and was completed on September 18th, 2016.• A service request for the treatment of spiders/bugs in the apartment home was submitted on October 19th, and an interior and exterior treatment was performed on October 20th, 2016.As my records provide, all service requests that have been brought to our attention by [redacted] or [redacted] have been promptly addressed within a reasonable amount of time.However, on November 18th, [redacted] contacted our office, expressing her frustrations with our community and used very extreme languageShe demanded to speak to our regional manager as she felt nothing was getting resolved It was at this time that we contracted for an outside pest control company, [redacted] Pest Solutions, to professionally treat her home for spiders that [redacted] still claimed continued to be an issueThis treatment was completed on November 21st, between the hours of 1-3pm, as the residents specifically requestedThe technician from [redacted] Pest Solutions returned to the office upon completion of the treatment and stated in his notes that, “no pest activity was sighted during service today.” [redacted] has also expressed a concern with the cleanliness of her neighbor’s garage and exterior area surrounding the garageShe contacted the City of Hilliard to make a complaint and the City then contacted our office to inform us that the condition of the home did not warrant any fees or citationsExterior trash is routinely removed by our groundskeeper throughout the communityHowever, being that we have not witnessed who is disposing of the trash in this particular area, we are unable to pinpoint or make an accusation as to whom the trash is being left byYet, upon receiving photographs from [redacted] of trash located inside of the neighbor’s garage, a day to remedy notice was delivered to her neighbor’s home on December 7, requesting that they maintain the cleanliness of their garageManagement will continue to monitor the cleanliness of this neighbor’s garage area to ensure compliance with this notice

Attached is a copy of the agreement our lawyer typed upWe are agreeing to end our lease due to the fact none of the issues and complaints have been addressed timely or efficiently There has been 17+ work orders in a day time frameThough the winter season has temporarily resolved some of the bug issues, we are finding dead bugs through out the apartment (Photos for documentation) There are more issues we have discovered after the agreement has been signed with the wiring and hot waterSome of the plugs only the top or bottom plug will work and some that do not work entirely There is documentation of a bug problem with other units dating from 2006- current We will be moving out due to the negligence concerning health and up keep of the apartment complex In the agreement it states we are not giving up our rights or nullifying our concerns or complaints

Upon getting our keys the apartment was nothing compared to the tour August 9th, almost a month apartThey said before we moved in the apartment was inspectedWhich ended up being false, because they missed the mass amount of spider nests in the garageAs for the neighbors the trash is directly in front of their garage, right by their garage doorThe management keeps saying they will do things about it and do nothingThey sent the professional bug sprayers in winter, while bugs are in hibernation, so when spring rolls around the bugs will be backThe management has seen the pictures of the garage and during a phone call said they couldn't prove it's their garageEvery complaint and review made online is regarding the same issues that we deal withI also recently found out I'm pregnant and will be due during the summer period, the last thing I want is to have a newborn child in an apartment that more in likely will continue to have a bug problemThe managment team running these apartments are horrible, they tell you exactly what you want to hear and do bare minimum to try and get a satisfactionThis is by far the worst apartments we have ever dealt withAttached are the photos of the neighbors garage, on a good day, which the front requested to see but never did anything to fix or preventI also called the city on the cleanliness of our apartment, a city worker stopped by and even stated that it's pointless to spray in the winter and he'll be back during the warmer season because more in likely the problem will reoccurI also have additional pictures and some of the bugs

To Whom It May Concern: Please note that a resolution that is mutually agreeable has been signed by both *** *** and *** *** which nullifies their grievances Therefore, this matter should be considered closed and marked as resolved. Thank you, Jessalyn T***Community ManagerBell Partners Inc. Heritage Green Apartment Homes

To Whom It May Concern: This is response to complaint #[redacted]. [redacted] and [redacted] moved into Heritage Green on August 29th, 2016. [redacted] had previously toured this particular townhome on August 9th, 2016 and placed her application to reserve the home on August 23rd, 2016....

On August 29th, upon receiving keys, [redacted] contacted the office and asked for service requests to submitted for her kitchen sink leaking water, the dishwasher not working properly, removal of weeds from her exterior patio area, the refrigerator not staying cool enough, and treatment of her garage for spiders/bugs. These requests were submitted by a member of our office staff. [redacted] contacted the office again on August 30th, 2016, extremely upset and stated that she was not satisfied with the move-in condition of her apartment and wanted to be let out of her lease. I personally, along with my Assistant Community Manager, went to her apartment that same day at approximately 1:00 pm to walk through the home with her and inspect each of the items that she was requesting repair of. [redacted] agreed to give us the opportunity to resolve the items that she was concerned with and we submitted additional service requests for her guest bathroom sink leaking, and a noisy showerhead. Please note that we did not see any spiders in the garage area while inspecting the apartment home and when this was mentioned to [redacted], she claimed that [redacted] had already cleared them out.  We assured her that we would have it treated anyways.  Per policy, our maintenance team completes all service requests in the order that they are received within a 48-72 hour timeframe, unless it is considered an emergency or if the work requires to be contracted out through a 3rd party vendor. However, all of these items were addressed on that same day, August 30th, 2016 to ensure that the residents were completely satisfied.  The following notes clearly outline the dates that additional service requests have been received and completed:• Two service requests were submitted on September 2nd, 2016 for interior flooring repairs, which were completed on September 3rd, 2016.• A request for the removal of a bees nest was submitted on September 9th, 2016 and was completed on September 12th, 2016 (as maintenance does not complete non-emergency related items during weekends).• On September 14th, 2016 the residents called to inform us that several flies were coming into their apartment home. Maintenance treated the home on September 15th, 2016 and upon delivering a 24 hour notice to inspect the neighbor’s garage, we requested for them to remove trash bags located in their garage area.• A service request for the repair of the dishwasher was submitted on September 17th, 2016 and was completed on September 18th, 2016.• A service request for the treatment of spiders/bugs in the apartment home was submitted on October 19th, and an interior and exterior treatment was performed on October 20th, 2016.As my records provide, all service requests that have been brought to our attention by [redacted] or [redacted] have been promptly addressed within a reasonable amount of time.However, on November 18th, 2016 [redacted] contacted our office, expressing her frustrations with our community and used very extreme language. She demanded to speak to our regional manager as she felt nothing was getting resolved.  It was at this time that we contracted for an outside pest control company, [redacted] Pest Solutions, to professionally treat her home for spiders that [redacted] still claimed continued to be an issue. This treatment was completed on November 21st, 2016 between the hours of 1-3pm, as the residents specifically requested. The technician from [redacted] Pest Solutions returned to the office upon completion of the treatment and stated in his notes that, “no pest activity was sighted during service today.”  [redacted] has also expressed a concern with the cleanliness of her neighbor’s garage and exterior area surrounding the garage. She contacted the City of Hilliard to make a complaint and the City then contacted our office to inform us that the condition of the home did not warrant any fees or citations. Exterior trash is routinely removed by our groundskeeper throughout the community. However, being that we have not witnessed who is disposing of the trash in this particular area, we are unable to pinpoint or make an accusation as to whom the trash is being left by. Yet, upon receiving photographs from [redacted] of trash located inside of the neighbor’s garage, a 30 day to remedy notice was delivered to her neighbor’s home on December 7, 2016 requesting that they maintain the cleanliness of their garage. Management will continue to monitor the cleanliness of this neighbor’s garage area to ensure compliance with this notice.