Heritage Hearing Aid Solutions

Dear Ms***,This letter is in response to your letter, dated June 2, 2015.Your letter referenced a problem-report filed with your company by the individual named above.As background information, please note that the individual named above did not purchase hearing aids fromHeritage Hearing Aid SolutionsThe individual purchased hearing aids from a separate company, using adiscounted insurance program that she participated inThe company that the hearing aids were actuallypurchased from is [redacted] [redacted] (HCS) is a company that offers economical hearing aid benefits to employees whoqualify and avail themselves of a discount hearing healthcare program through their employer's managed careplanHCS interacts with the participants by matching local independent hearing healthcare providers with theemployeesThe local provider then administers a complete hearing evaluation; and fitments services areprovided if they are deemed appropriate.It should be clearly known that our company, Heritage Hearing Aid Solutions, is not owned or operated by HCS;nor are any employees of Heritage Hearing Aid Solutions employed as "salespeople" belonging to HCS.Heritage Hearing Aid Solutions is simply a contracted providerAnd please note that all 'hearing aid-related'financial interactions of the individual named above were with HCS and not Heritage Hearing Aid Solutions.With respect to the problem-report that was filed, the choice of the hearing aids that were available to theindividual were pre-determined and limited to the program's guidelinesA 'best fit' of the available aids wasdetermined and matched to the patient's measured hearing lossA review of the fitment process referenced bythe problem-report confirmed that the fit was complicated numerously by the pediatric nature of the patient (themore rapid-growth of children can be problematic, since the fit of hearing aids is likely to change much morerapidly, than with the growth of adults)Likewise, the fact that a child might be embarrassed by the need to wearassistive hearing instruments in front of their peer group could also play a part in having a less-than-enthusiasticparticipation on the part of the child who needs to wear their hearing aids continually (in order to achieve fullvalue).And lastly, the sensitive and technological nature of hearing instruments themselves does not alwaysmate well with the physically active life of a young childGiven the challenges outlined above, it is our opinionthat all effort was made to assist the individual named above in a thorough and professional manner.Apart from the complications noted above, and because the patient originated from HCS, we deferred to HCS onthe question of reimbursementIt is our understanding that HCS acted quickly to resolve the grievance and wasable to bring satisfactory resolution to the matterIt was communicated to us that the individual noted above has,or will soon receive, a full refund for the cost of the hearing aids from HCS.In conclusion, having thoroughly investigated the situation that was filed with your company, it is our belief thatthe problem-report involving Heritage Hearing Aid Solutions should not have ever been filed the financialdispute with the individual noted above was with another company; and that dispute has been resolved to thebenefit of the individual.Sincerely, [redacted] ***Vice President

Dear Ms. [redacted],This letter is in response to your letter, dated June 2, 2015.Your letter referenced a problem-report filed with your company by the individual named above.As background information, please note that the individual named above did not purchase hearing aids fromHeritage Hearing Aid...

Solutions. The individual purchased hearing aids from a separate company, using adiscounted insurance program that she participated in. The company that the hearing aids were actuallypurchased from is [redacted].[redacted] (HCS) is a company that offers economical hearing aid benefits to employees whoqualify and avail themselves of a discount hearing healthcare program through their employer's managed careplan. HCS interacts with the participants by matching local independent hearing healthcare providers with theemployees. The local provider then administers a complete hearing evaluation; and fitments services areprovided if they are deemed appropriate.It should be clearly known that our company, Heritage Hearing Aid Solutions, is not owned or operated by HCS;nor are any employees of Heritage Hearing Aid Solutions employed as "salespeople" belonging to HCS.Heritage Hearing Aid Solutions is simply a contracted provider. And please note that all 'hearing aid-related'financial interactions of the individual named above were with HCS and not Heritage Hearing Aid Solutions.With respect to the problem-report that was filed, the choice of the hearing aids that were available to theindividual were pre-determined and limited to the program's guidelines. A 'best fit' of the available aids wasdetermined and matched to the patient's measured hearing loss. A review of the fitment process referenced bythe problem-report confirmed that the fit was complicated numerously by the pediatric nature of the patient (themore rapid-growth of children can be problematic, since the fit of hearing aids is likely to change much morerapidly, than with the growth of adults). Likewise, the fact that a child might be embarrassed by the need to wearassistive hearing instruments in front of their peer group could also play a part in having a less-than-enthusiasticparticipation on the part of the child who needs to wear their hearing aids continually (in order to achieve fullvalue).And lastly, the sensitive and technological nature of hearing instruments themselves does not alwaysmate well with the physically active life of a young child. Given the challenges outlined above, it is our opinionthat all effort was made to assist the individual named above in a thorough and professional manner.Apart from the complications noted above, and because the patient originated from HCS, we deferred to HCS onthe question of reimbursement. It is our understanding that HCS acted quickly to resolve the grievance and wasable to bring satisfactory resolution to the matter. It was communicated to us that the individual noted above has,or will soon receive, a full refund for the cost of the hearing aids from HCS.In conclusion, having thoroughly investigated the situation that was filed with your company, it is our belief thatthe problem-report involving Heritage Hearing Aid Solutions should not have ever been filed ... the financialdispute with the individual noted above was with another company; and that dispute has been resolved to thebenefit of the individual.Sincerely,[redacted]Vice President

Dear Ms. [redacted],This letter is in response to your letter, dated June 2, 2015.Your letter referenced a problem-report filed with your company by the individual named above.As background information, please note that the individual named above did not purchase hearing aids...

fromHeritage Hearing Aid Solutions. The individual purchased hearing aids from a separate company, using adiscounted insurance program that she participated in. The company that the hearing aids were actuallypurchased from is [redacted].[redacted] (HCS) is a company that offers economical hearing aid benefits to employees whoqualify and avail themselves of a discount hearing healthcare program through their employer's managed careplan. HCS interacts with the participants by matching local independent hearing healthcare providers with theemployees. The local provider then administers a complete hearing evaluation; and fitments services areprovided if they are deemed appropriate.It should be clearly known that our company, Heritage Hearing Aid Solutions, is not owned or operated by HCS;nor are any employees of Heritage Hearing Aid Solutions employed as "salespeople" belonging to HCS.Heritage Hearing Aid Solutions is simply a contracted provider. And please note that all 'hearing aid-related'financial interactions of the individual named above were with HCS and not Heritage Hearing Aid Solutions.With respect to the problem-report that was filed, the choice of the hearing aids that were available to theindividual were pre-determined and limited to the program's guidelines. A 'best fit' of the available aids wasdetermined and matched to the patient's measured hearing loss. A review of the fitment process referenced bythe problem-report confirmed that the fit was complicated numerously by the pediatric nature of the patient (themore rapid-growth of children can be problematic, since the fit of hearing aids is likely to change much morerapidly, than with the growth of adults). Likewise, the fact that a child might be embarrassed by the need to wearassistive hearing instruments in front of their peer group could also play a part in having a less-than-enthusiasticparticipation on the part of the child who needs to wear their hearing aids continually (in order to achieve fullvalue).And lastly, the sensitive and technological nature of hearing instruments themselves does not alwaysmate well with the physically active life of a young child. Given the challenges outlined above, it is our opinionthat all effort was made to assist the individual named above in a thorough and professional manner.Apart from the complications noted above, and because the patient originated from HCS, we deferred to HCS onthe question of reimbursement. It is our understanding that HCS acted quickly to resolve the grievance and wasable to bring satisfactory resolution to the matter. It was communicated to us that the individual noted above has,or will soon receive, a full refund for the cost of the hearing aids from HCS.In conclusion, having thoroughly investigated the situation that was filed with your company, it is our belief thatthe problem-report involving Heritage Hearing Aid Solutions should not have ever been filed ... the financialdispute with the individual noted above was with another company; and that dispute has been resolved to thebenefit of the individual.Sincerely,[redacted]Vice President

Review: We purchased a hearing aid for my 10 years old daughter around August 2014 ,There has been a lot of issues with the hearing aid and it makes loud noises of echos when my daughter is wearing it , its causing a lot of irritation to her as it can get really loud, besides the embarrassment for a 10 year old girl in school, we went several times to get it fixed, she is unable to fix it and keeps giving excuses , she then told us that she doesnt want us to go any more because thats a lot of visits!! if she fixes the issue , we will not need to make all these visits!!!now she is not returning our phone calls !!!we paid $2400 for these hearing aids , thats a lot of money and they should last a few years!!i cant afford to get another one!! she needs to fix it!if she is unable to fix it then refund our money! my 10 year old daughter is suffering with not being able to hear well all this time in addition to that loud noice coming out of her ear. I never seen such a healthcare provider who doesnt care about a child like that!Desired Settlement: I dont want to deal with her again , she is not returning our phone calls and my daughter is suffering , if I can get refunded , I can go get my daughter another hearing aid from a more respectable healthcare professional !!! I am a healthcare professional myself and I never leave my patient suffering that way specially children!! shame on her

Business

Response:

Dear Ms. [redacted],This letter is in response to your letter, dated June 2, 2015.Your letter referenced a problem-report filed with your company by the individual named above.As background information, please note that the individual named above did not purchase hearing aids fromHeritage Hearing Aid Solutions. The individual purchased hearing aids from a separate company, using adiscounted insurance program that she participated in. The company that the hearing aids were actuallypurchased from is [redacted] (HCS) is a company that offers economical hearing aid benefits to employees whoqualify and avail themselves of a discount hearing healthcare program through their employer's managed careplan. HCS interacts with the participants by matching local independent hearing healthcare providers with theemployees. The local provider then administers a complete hearing evaluation; and fitments services areprovided if they are deemed appropriate.It should be clearly known that our company, Heritage Hearing Aid Solutions, is not owned or operated by HCS;nor are any employees of Heritage Hearing Aid Solutions employed as "salespeople" belonging to HCS.Heritage Hearing Aid Solutions is simply a contracted provider. And please note that all 'hearing aid-related'financial interactions of the individual named above were with HCS and not Heritage Hearing Aid Solutions.With respect to the problem-report that was filed, the choice of the hearing aids that were available to theindividual were pre-determined and limited to the program's guidelines. A 'best fit' of the available aids wasdetermined and matched to the patient's measured hearing loss. A review of the fitment process referenced bythe problem-report confirmed that the fit was complicated numerously by the pediatric nature of the patient (themore rapid-growth of children can be problematic, since the fit of hearing aids is likely to change much morerapidly, than with the growth of adults). Likewise, the fact that a child might be embarrassed by the need to wearassistive hearing instruments in front of their peer group could also play a part in having a less-than-enthusiasticparticipation on the part of the child who needs to wear their hearing aids continually (in order to achieve fullvalue).And lastly, the sensitive and technological nature of hearing instruments themselves does not alwaysmate well with the physically active life of a young child. Given the challenges outlined above, it is our opinionthat all effort was made to assist the individual named above in a thorough and professional manner.Apart from the complications noted above, and because the patient originated from HCS, we deferred to HCS onthe question of reimbursement. It is our understanding that HCS acted quickly to resolve the grievance and wasable to bring satisfactory resolution to the matter. It was communicated to us that the individual noted above has,or will soon receive, a full refund for the cost of the hearing aids from HCS.In conclusion, having thoroughly investigated the situation that was filed with your company, it is our belief thatthe problem-report involving Heritage Hearing Aid Solutions should not have ever been filed ... the financialdispute with the individual noted above was with another company; and that dispute has been resolved to thebenefit of the individual.Sincerely,[redacted]Vice President