Heritage Industrial Finishing Corp

While we understand things happen and we live a distance from the Orville's store, the box that the delivery men left at our home show significant damage in the approximate area that the refrigerator was damaged. We don't understand how the refrigerator was delivered to us with the amount of damage on the box. If this damage occurred at the warehouse, the refrigerator should have been inspected before delivery. If this damage occurred in the transportation to our home, this is Orville's problem and we should not have to wait an extended period of time to receive our refrigerator. As for them offering to replace the door to the refrigerator, we spent a considerable amount of money on our appliances and expect quality and perfection at the time of delivery. Not to mention our concern that the refrigerator could have more underlying problems besides the visual damage to the door. The dent was large and the refrigerator was obviously at some point not handled with care and who knows the extent of the damage. We are disappointed in how Orville's handled the entire situation, the fact that could not get our refrigerator to our home for the kitchen installation and would not guarantee delivery after 3:30 on Wednesday, December 7, 2016 we are very unhappy with their customer service.  We now have lost money due to the fact they we have to take another day off of work and our contractor will have to make another appointment to install the refrigerator.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Orville's response is best categorized, in my opinion, as dismissive and cavalier. They have made no offer to resolve this case and have refused to provide me any service to my appliances. They also ignored, quite disturbingly, the previously discovered fact that they improperly vented my gas dryer. In addition, let it be known, that they have completely fabricated an alleged dispute with my credit card company which in essence, has slandered me to your agency.I categorically deny that this case is closed. My request is that the most negative mark, rating, or evaluation in regard to this matter be maintained with your agency.Regards,[redacted]

We're sorry to here you are not completely satisfied with your experience. The no charge service contract is processed through an independent insurance provider called new leaf. They do not send out any "contracts" we will obtain a copy of it for your records and send it our as soon as we have...

it in our office.We are not able to offer any further compensation at this time.

We will contact the customer to discuss the possibility of returning the merchandise with the restock fee as suggested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The company (Orvilles) called me this afternoon and will refund the full amount thank you for your attention in this...

matter.   The matter has been resolved.
Regards,
[redacted]