Heritage Inn La Mesa

Hello Ms [redacted] :Let me start by presenting my apologies for not e-mailing you back once your e-mail was received via Revdex.com.I apologize for not exceeding your expectation and apologize on behalf of my Front Desk staff for not providing the quality Customer Service they are requested and expected to provideWe strive to ensure each and every guest experience is satisfying.instructions were immediately given to our accounting division to expedite your refund.Heritage inn La Mesa value your business and hope to have a future opportunity to serve you, we are Committed to earning your satisfaction.Thank you for taking the time to give us your comments and help us improve the quality of our services.Very truly yours, [redacted] General-Manager

Hello [redacted] ***:Let me start by thanking you for having taken the time to give us your comments regarding your recent stay at our property, at the same time please accept my apologies for the long delay in e-mailing you back.As I mentioned to you over the telephone on June 17th, I very much regret and I apologize again for not exceeding your expectations Staff and Management at the Heritage Inn La Mesa strive to ensure each and every guest experience is satisfying I'm indeed sorry for the inconvenience during your stay of seeing too many people just hanging around on the hallways, for you informationHeritage Inn La Mesa have always have had professional security patrolling the premises throughout the night for our guest safety.Heritage Inn La Mesa is a clean Two Stars budget property Staff & Management work very hard maintaining the curb appeal, rooms, pool & spa area and spacious parking lot looking appealing, please know we are taking your feedback to heart and focusing on improving It is our hope that in the near future you will give us another opportunity to serve you.We are always concerned when we do not exceed our guest expectations, since we did not accomplish this the early check out penalty has been waived and same is undergoing the refund process.If I can provide any assistance, don't hesitate to contact me directly at: [redacted] ***Very truly yours, [redacted] General ManagerHeritage Inn La Mesac [redacted] @heritagehotelgroup.com

Dear Revdex.com:I apologize for being a bit late in answering the complaint from Mr [redacted] , The Heritage Inn La Mesa is a Budget Motel offering our guest clean, comfortable, safe rooms, we do operate with most of the websites, one of them being Priceline Heritage Inn La Mesa has the same industry rules, required guarantee cc to reserve a room and a cancellation policy We offer our guest professional security services to guard our guest welfare, it is impossible for the property to detect such activities as described by Mr [redacted] we even have close relation and cooperate with LMPD Heritage Inn La Mesa are very sorry not having been able to exceed MrMrs [redacted] expectation, we present our sincere apologies and hope to be given another opportunity to serve them.Sincerely, [redacted] General ManagerHeritage Inn La Mesa

Let me start by presenting my apologies for not e-mailing you back once your e-mail was received via Revdex.com.I apologize for not exceeding your expectations and I apologize on behalf of my Front Desk staff for not having clearly explained to you the deposit procedures at Heritage inn La Mesa At check in
time our guests are informed of our Sor Srefundable weiver deposits, our guest are given the option of covering the deposit with Cash or via credit card, if guest selects cash the deposit is returned at check out time if guest selects using their credit card they are clearly explained that we only do the deposit amount as a hold we do not process a charge, we issue a receipt that mentions no purchase, at the same time we explain time frame for the deposit to go back to the guest account, we have no control on time frame it depends on banks policy all banks have different time frames some of them will even be days if it is a special cardIt was very unfortunate that your bank doesn't offer the capability to talk to a representative, when you called us would of otherwise told them to release the deposit, no doubt by now they have done so specially if your hotel bill was paid with the same card.We are indeed a pet friendly property, we do have a Sdis daily fee for regular pets but none for service pets.Heritage inn La Mesa value your business and hope to have a future opportunity to serve you, we are committed earning your satisfaction.Sincerely your, *** *** General Manager Heritage linn La Mesa*** *** General Manager Heritage Inn La Mesa

***, ***:
"">Let me start by thanking you for making the time to give us your comments regarding your stay at our property, at the same time let me present my sincere apologies for the long delay in e-mailing you back.I have to fully agree with you that the unexpected lost power at around 4:00pm the afternoon of March 28, 2016 turned out to be a nightmare for our guest , for the employees of the Motel and Management. This is how it started, after a half an hour of the power being gone Management contacted SDG&E and they reconfirm that unfortunately they were encountering a serious problem equipment from SDG&E had been smashed by a carthey were already working on finding what the problem was they new that at least lines had been affected in the La Mesa area they hoped to have the problem corrected in one or two hoursAs it happened SDG&E kept on adding and adding more hours to the repair and the situation was then considered a blackout, they were professional because their information line every time Management called a report was given out by then it was around 8:00pm the Motel by then had lost the opportunity to rent rooms since our PMS was unoperable, SDG&E by then were the ones calling the Motel giving us an idea how long more it would be without power, several guest in house also helped out calling getting reports and communicating with Management, the problem was finally corrected by 4;00amThe next morning Management contacted SDG&E asking what compensation we as an establishment could expect, they said SDG&E was not responsible for what happened it is a situation that can be compare to an Act of Gog.The guest in house half of the Motel understood that Heritage Inn La Mesa was not at fault, they had their room and the rest of the required facilitiesof course no power and no TV. The Heritage La Mesa hope you will give us another opportunity to serve you.Sincerely,*** ***
*** ***
*** *** ** ***

Dear Revdex.com:
I apologize for being a bit late in answering the complaint from Mr***, The Heritage Inn La Mesa is a Budget Motel offering our guest clean, comfortable, safe rooms, we do operate with most of the websites, one of them being Priceline Heritage Inn La Mesa has the
same industry rules, required guarantee cc to reserve a room and a cancellation policy We offer our guest professional security services to guard our guest welfare, it is impossible for the property to detect such activities as described by Mr *** we even have close relation and cooperate with LMPD Heritage Inn La Mesa are very sorry not having been able to exceed MrMrs *** expectation, we present our sincere apologies and hope to be given another opportunity to serve them.Sincerely,
*** ***
General Manager
Heritage Inn La Mesa

Dear Revdex.com:I apologize for being a bit late in answering the complaint from Mr. [redacted], The Heritage Inn La Mesa is a Budget Motel offering our guest clean, comfortable, safe rooms, we do operate with most of the websites, one of them being Priceline.  Heritage Inn La Mesa has the same industry...

rules, required guarantee cc to reserve a room and a cancellation policy.  We offer our  guest professional security services to guard our guest welfare, it is impossible for the property to detect such activities as described by Mr [redacted] we even have close relation and cooperate with LMPD.  Heritage Inn La Mesa are very sorry not having been able to exceed Mr. Mrs [redacted] expectation, we present our sincere apologies and hope to be given another opportunity to serve them.Sincerely,[redacted]General ManagerHeritage Inn La Mesa

Hello Ms [redacted]:Let me start by presenting my apologies for not e-mailing you back once your e-mail was received via Revdex.com.I apologize for not exceeding your expectation and apologize on behalf of my Front Desk staff for not providing the quality Customer Service they are requested and expected to...

provide. We strive to ensure each and every guest experience is satisfying.instructions were immediately given to our accounting division to expedite your refund.Heritage inn La Mesa value your business and hope to have a future opportunity to serve you, we are Committed to earning your satisfaction.Thank you for taking the time to give us your comments and help us improve the quality of our services.Very truly yours,[redacted] General-Manager

[redacted]:Let me start by thanking  you for making the time to give us your comments regarding your stay at our property, at the same time let me present my sincere apologies for the long delay in e-mailing you back.I have to fully agree with you that the unexpected lost power at...

around 4:00pm the afternoon of March 28, 2016  turned out to be a nightmare for our guest , for the employees of the Motel  and Management.  This is how it started, after a half an hour of the power being gone Management contacted SDG&E and they reconfirm that unfortunately they were encountering a serious problem equipment from SDG&E had been smashed by a carthey were already working on finding what the problem was they new that at least 367 lines had been affected in the La Mesa area they hoped to have the problem corrected in one or two hours. As it happened SDG&E kept on adding and adding more hours to the repair and the situation was then considered a blackout, they were professional because their information line every time Management called a report was given out by then it was around 8:00pm the Motel by then had lost the opportunity to rent rooms since our PMS was unoperable, SDG&E by then were the ones calling the Motel giving us an idea how long more it would be without power, several guest in house also helped out calling getting reports and communicating with Management, the problem was finally corrected by 4;00am. The next morning Management contacted SDG&E asking what compensation we as an establishment could expect, they said SDG&E was not responsible for what happened it is a situation that can be compare to an Act of Gog.The guest in house half of the Motel understood that Heritage Inn La Mesa was not at fault, they had their room and the rest of the required  facilitiesof course no power and no TV.  The Heritage La Mesa hope you will give us another opportunity to serve you.Sincerely,[redacted]

Hello [redacted]:Let me start by thanking...

you for having taken the time to give us your comments regarding your recent stay at our property, at the same time please accept my apologies for the long delay in e-mailing you back.As I mentioned to you over the telephone on June 17th, I very much regret and I apologize again for not exceeding your expectations.  Staff and Management at the Heritage Inn La Mesa strive to ensure each and every guest experience is satisfying.  I'm indeed sorry for the inconvenience during your stay of seeing too many people just hanging around on the hallways, for you informationHeritage Inn La Mesa have always have had professional security patrolling the premises throughout the night for our guest safety.Heritage Inn La Mesa is a clean Two Stars budget property Staff & Management work very hard maintaining the curb appeal, rooms, pool & spa area and spacious parking lot looking appealing, please know we are taking your feedback to heart and focusing on improving.  It is our hope that in the near future you will give us another opportunity to serve you.We are always concerned when we do not exceed our guest expectations, since we did not accomplish this the early check out penalty has been waived and same is undergoing the refund process.If I can provide any assistance, don't hesitate to contact me directly at: [redacted]Very truly yours,[redacted]General ManagerHeritage Inn La Mesac[redacted]@heritagehotelgroup.com

This is to acknowledge receipt of your e-mail dated August 19,  regarding Case /ID #[redacted], in reviewing the last e-mail I recently sent to Ms [redacted], I noticed that I totally overlooked to cope the Revdex.com, please accept my...

sincere apologies.  I have no doubt and you will be duly notified when my corporate office submit corresponding payment that this case will be completed soon.
 
Very truly yours,
[redacted]
General Manager
Heritage Inn La Mesa

Review: This hotel was a nightmare from the creepy people hanging around the premises, the prostitutes trying to solicit my friend, the noise, the tacky rooms...I could not stay here I feared for my safety, and as a handicapped individual not being able to feel safe in this environment I went to check out and request a refund which was told would be sent by check from the corporate office because I booked they priceline.com even though I paid cash upon check in, before I knew the type of place this was. I have since returned home, no check, no response to my emails for my refund that was promised, I am now frustrated with the lack of courtesy and respect, the blatant lie from the hotel staff. I've complained to priceline as well!Desired Settlement: I want my money back as promised, I have the promise on hotel letterhead from hotel rep.

From folio [redacted] July 4-6 $201.98 cash paid on 7/04/14

Business

Response:

This is to acknowledge receipt of your e-mail dated August 19, regarding Case /ID #[redacted], in reviewing the last e-mail I recently sent to Ms [redacted], I noticed that I totally overlooked to cope the Revdex.com, please accept my sincere apologies. I have no doubt and you will be duly notified when my corporate office submit corresponding payment that this case will be completed soon.

Review: Found black hair on the bed sheets that is not mine. So the bed was obviously dirty and has not been changed before I got the room.Desired Settlement: Would like refunded for the two days that I did not even stay.

Business

Response:

Ms. [redacted]: Let me start by thanking you for taking the time to submit a review regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Guest Rooms cleanliness is of mega importance to us. It is our hope that you will give us another opportunity to serve you. Our records indicate a two nights refund was issued on September 01, 2013 via your booking website Expedia, we suggest you contacting Expedia directly. When you make your reservation the payment process is, you pay them and they pay us. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact us at: [redacted]. Sincerely,[redacted]General ManagerHeritage Inn La Mesa[redacted]@heritagehotelgroup.com

Review: My family and I checked out of this hotel one day earlier then what we reserved the hotel for, "[redacted]" one of the front desk Hotel staff stated that if we needed to check out a day early, but if we paid cash then a refund check would be mailed to us. This was contradicted however by other hotel staff, such as "[redacted]".

The Hotel has cockroaches, prostitutes yelling at their pimps all night. People casing the hotel and people/theives knocking on hotel room doors at 2:30am hoping to get someone dumb enough to open up the door. The hotel staff are extremely rude. And the General Manager "[redacted]" does not care to fix any of the issues/problems with her hotel.Desired Settlement: My family and I paid $294.00 each up front for four nights, but we all only stayed for 3 nights. We want that final night refunded back to us.

We did not get what we reserved, and the Hotel was horrific, including the staff. Everything was contradicted, we never got straight answers from anyone. And the Hotel is so dirty and filthy it is not even healthy to stay in such a place. On their web site the hotel and the rooms were misrepresented, and not true to what they actually are. Personally I feel that the hotel should be closed down.

All my father, sister, and I want is the one night refunded to us, since that is owed to us.

Business

Response:

Hello [redacted]:

Let me start by thanking you for having taken the time to give us your comments regarding your recent stay at our property, at the same time please accept my apologies for the long delay in e-mailing you back.

As I mentioned to you over the telephone on June 17th, I very much regret and I apologize again for not exceeding your expectations. Staff and Management at the Heritage Inn La Mesa strive to ensure each and every guest experience is satisfying. I'm indeed sorry for the inconvenience during your stay of seeing too many people just hanging around on the hallways, for you information

Heritage Inn La Mesa have always have had professional security patrolling the premises throughout the night for our guest safety.

Heritage Inn La Mesa is a clean Two Stars budget property Staff & Management work very hard maintaining the curb appeal, rooms, pool & spa area and spacious parking lot looking appealing, please know we are taking your feedback to heart and focusing on improving. It is our hope that in the near future you will give us another opportunity to serve you.

We are always concerned when we do not exceed our guest expectations, since we did not accomplish this the early check out penalty has been waived and same is undergoing the refund process.

If I can provide any assistance, don't hesitate to contact me directly at: [redacted]

Very truly yours,

General Manager

Heritage Inn La Mesa

c[redacted]@heritagehotelgroup.com