Heritage Inn San Diego

To whom it may concern,"> I am responding to a customer complaint (#***) regarding their stay at the hotel between 07/19/and 07/20/Hotel management has looked into the service issues mentioned by the customer and will as a result refund the full amount paid for the stayThe funds have been released back to the customers accountThe hotel will address each of the issues outlined in the complaint to ensure that there are no similar complaints in the future. Regards, *** *** General Manager Heritage Inn San Diego

To whom it may concern, I am responding to a customer complaint (#[redacted]) regarding their stay at the hotel between 07/19/15 and 07/20/15. Hotel management has looked into the service issues mentioned by the customer and will as a result refund the full amount paid for the stay. The funds...

have been released back to the customers account. The hotel will address each of the issues outlined in the complaint to ensure that there are no similar complaints in the future. Regards, [redacted] General Manager Heritage Inn San Diego

Review: False Advertisment.

I made reseverations at this hotel and based on my online reservation I was to receive 2 gift cards, one for $10 to [redacted] and one for $30 to [redacted]. Once I got to the hotel and paid for my room, I was told to come in the next day for my gift cards, which I did. the next day, no one in the hotel had heard of this and told me to come see the manager, which I did. He said he';d heard of this but needed to research why it was offered to me and told me to call the company I made my reservation through. I did. They called the manager and told him what my reseveration included and they called me telling me I could go pick them up and that the manager had no problems giving me the cards. I went back into the hotel lobby and the staff advised me there was nothign they could do and to come back again the next day. I came back every single day I was there and upon my checkout the hotel staff advised me they would just credit the $40 to my card. I have waited 2 weeks and nothing.Desired Settlement: I want the money refunded back to my card. If the gift cards are for locations in california, I am no longer there as Im not on vacation anymore. I am really upset I had to go out of my way every single day I was there to get these and nothing was done. I shouldn't have had to plan my days around their hours and still get nothing resolved. This is the worst company I have ever dealt with.

Business

Response:

To whom it may concern,

this is regarding [redacted] complaint ID:[redacted].This problem was solved on the 9th of July 2013.The guest was refunded the amount of $40.

Thanks ,

Heritage Inn San diego

Review: Comforters ripped, drawers did not close, room not cleaned, room smelled horrible A/C unit not working, Shower not working refrigerator not working, horrible night shift customer service , made complain twice we just practically ignore.. looked like something illegal was goingon in the first floor meaning prostitutionDesired Settlement: Full refund a must! Help other consumers not go thru such bad experience specially iftraveling with children

Business

Response:

To whom it may concern, I am responding to a customer complaint (#[redacted]) regarding their stay at the hotel between 07/19/15 and 07/20/15. Hotel management has looked into the service issues mentioned by the customer and will as a result refund the full amount paid for the stay. The funds have been released back to the customers account. The hotel will address each of the issues outlined in the complaint to ensure that there are no similar complaints in the future. Regards, [redacted] General Manager Heritage Inn San Diego