Heritage Insurance Inc

Mr*** contacted *** directly on 3/to remove himself from EFT, this resulted in a bill being issued on that day to pay manually for $due on 04/01/2015. Heritage Insurance did not have a conversation with Mr*** until 4/17, after he was already past due for his bill, to
inquire about being re-shopped for new insurance due to premiums increasing.At the time of the new policy being written on 4/17, Mr*** was already in possession of the emailed bill for the amount due 4/and knew that he had not paid the bill. If *** had advised that he would not have any future bills once the new policywas written it would be with the understanding that Mr*** was current on his balance. Mr*** has not received any calls from us since due to the fact that he was very belligerent on the phone and chose to use inappropriate language; there are more effective ways of communicatingThanks