Heritage Moving & Storage

In speaking with this customer, she advised me that the only items that had been broken were items that had been packed in boxesUnfortunately any items packed in boxes by a customer(PBO) are not covered under an insurance policyWe make every effort to transport PBO boxes in a safe mannerHowever we have no control over how or what is packed inside of these boxesThe items that we are not responsible for is clearly outlined in our moving contract that is signed by the customer prior to the start of service (This area has been signed by the complainants husband)There is an area on the moving contract for any remarks regarding damages that has nothing written in itThere is a delivery receipt area that requires the customer to sign indicating that everything was received in good conditionThe delivery receipt area has been signed by the complainants husband indicating everything had been received in good condition In regards to any missing items, the customer advised me that she could not locate one screwdriver that had been borrowed by one of the moversAfter speaking with the customer, I checked our tool boxes and could not find the one missing item In regards to the time it took to complete the move, we charge an hourly rate based on the number of men and trucks that are involved in the moveThe time for the job starts and ends at our officeTo go from our office to the first residence (pickup point), then to the new residence, and finally back to our office, mapquest says it should take minutes (Not taking into consideration any traffic issues with Ior 220S) To help resolve this issue, I am willing to reimburse the complainant for hours of labor (Splitting the difference between the hours we took and the alleged hours that they took doing their own move)I am also willing to reimburse them for the cost of one screwdriver that they have been unable to locate