Heritage Park Apartments

Dear [redacted] ,In regards to the letter of complaint from [redacted] , our response is as follows:Pests- [redacted] from the Department of Permitting, Inspections, and Enforcement visited the property to inspect [redacted] unit at [redacted] 's requestHe determined that he found no reason to place a violation with Heritage Park ApartmentsDocumentation was provided by our office from [redacted] Pest Control showing that the unit was treated as requested by the resident.6/19/request for roaches, low to no activity, treated 7/2/request for beetles, no activity, treated7/10/request for mice and roaches, no activity, treated 7/24/Regular rotation, preventative maintenance treatedOur community of units is on a regular weekly rotation that we perform preventative treatments to units plus any call in requestsWe also have all vacant units treated prior to the new resident moving in, again, as a preventative measure.Towing-The Lease agreement that [redacted] signed states that the resident has days to transfer the registration [redacted] signed her lease on May 1, Which, days prior to her move in should have been enough time to change the registration We offered her a temporary pass on June 13, as a courtesy for days to allow her the time to transfer registration (which can be done on line) so that she could register her vehicle with us and receive a parking permit Her temp pass expired, and her vehicle was towed The vehicle was legally towed in accordance with the contract that Heritage Park has with [redacted] Towing Although the agent did provide [redacted] with an extension, it is not within our policies to extend the following such a length of time that the resident had to complete the change in registration, monthsDue to the fact that [redacted] is unhappy in her apartment home, it has been decided that Heritage Park will release [redacted] from her current contract effective 7/31/without penalty.We will not agree to refund the rent for the days that the unit was occupied by [redacted] as no fault of the Community has been determined.Although the vehicle was legally towed from our lot, as a courtesy, we will also refund the towing charge of $[redacted] will receive the refund of her $security deposit pending inspection for any physical damages to the apartment following her move outThe deposit will be refunded within days of 7/31/15, which is the scheduled move out date.Please feel free to contact my office should you have any further questions regarding this caseI would also request a response from your office that this case was closed.Best Regards,Melissa SProperty Manager

Heritage Park Apartments is charging me for "damages" to my old apartment's marble countertops that are "stains" and "dark spots" that are just wear and tear to a very low quality marble productIt's not my fault that they choose to use a poor product that by the property manager's own admission is so poor they have to charge a renter for damages in of every move-outs
Product_Or_Service: Rental apartment

I have reviewed the response made by the business in reference to complaint ID ***, and find that although I am now convinced they charged me for someone else's damages, I no longer wish to deal with the business or pursue my complaintIt can be closed at this time.
Regards,
*** ***

Ms*** also sent me this letter. I called her immediately to discuss. This was a long time ago and none of the staff she is talking about is currently employed here. I asked to meet with herTold her to bring any supportive documents she had and that I would be happy to review
this and help her to get this eviction off of her record. I also offered to give her a letter, on Heritage park letterhead, stating that she did not owe any money to Heritage Park and that her eviction was filed in error. Ms*** expressed her gratitude and we set up a time to meet. She then contacted me stating she was ill and I told her to simply call me back when she felt better and we can set up a new time I am still waiting for Ms*** to contact me to set up a time.Thank you,Barbara ***Property Managerheritage Park Apartments

Dear *** ***,In regards to the letter of complaint from *** *** ***, our response is as follows:Pests- *** *** from the Department of Permitting, Inspections, and Enforcement visited the property to inspect *** unit at *** ***'s requestHe determined that he
found no reason to place a violation with Heritage Park ApartmentsDocumentation was provided by our office from *** Pest Control showing that the unit was treated as requested by the resident.6/19/request for roaches, low to no activity, treated 7/2/request for beetles, no activity, treated7/10/request for mice and roaches, no activity, treated 7/24/Regular rotation, preventative maintenance treated
Our community of units is on a regular weekly rotation that we perform preventative treatments to units plus any call in requestsWe also have all vacant units treated prior to the new resident moving in, again, as a preventative measureTowing-The Lease agreement that *** *** signed states that the resident has days to transfer the registration*** *** signed her lease on May 1, Which, days prior to her move in should have been enough time to change the registration We offered her a temporary pass on June 13, as a courtesy for days to allow her the time to transfer registration (which can be done on line) so that she could register her vehicle with us and receive a parking permit Her temp pass expired, and her vehicle was towed The vehicle was legally towed in accordance with the contract that Heritage Park has with *** Towing Although the agent did provide *** *** with an extension, it is not within our policies to extend the following such a length of time that the resident had to complete the change in registration, months.
Due to the fact that *** *** is unhappy in her apartment home, it has been decided that Heritage Park will release *** *** from her current contract effective 7/31/without penaltyWe will not agree to refund the rent for the days that the unit was occupied by *** *** as no fault of the Community has been determinedAlthough the vehicle was legally towed from our lot, as a courtesy, we will also refund the towing charge of $*** *** will receive the refund of her $security deposit pending inspection for any physical damages to the apartment following her move outThe deposit will be refunded within days of 7/31/15, which is the scheduled move out datePlease feel free to contact my office should you have any further questions regarding this caseI would also request a response from your office that this case was closedBest Regards,
Melissa S.
Property Manager

Dear [redacted],In regards to the letter of complaint from [redacted], our response is as follows:Pests- [redacted] from the Department of Permitting, Inspections, and Enforcement visited the property to inspect [redacted] unit at [redacted]'s request. He determined that he found no...

reason to place a violation with Heritage Park Apartments. Documentation was provided by our office from [redacted] Pest Control showing that the unit was treated as requested by the resident.6/19/15 request for roaches, low to no activity, treated 7/2/15 request for beetles, no activity, treated7/10/15 request for mice and roaches, no activity, treated 7/24/15 Regular rotation, preventative maintenance treatedOur community of 299 units is on a regular weekly rotation that we perform preventative treatments to 24 units plus any call in requests. We also have all vacant units treated prior to the new resident moving in, again, as a preventative measure.Towing-The Lease agreement that [redacted] signed states that the resident has 30 days to transfer the registration. [redacted] signed her lease on May 1, 2015. Which, 43 days prior to her move in should have been enough time to change the registration We offered her a temporary pass on June 13, 2015 as a courtesy for 14 days to allow her the time to transfer registration (which can be done on line) so that she could register her vehicle with us and receive a parking permit.  Her temp pass expired, and her vehicle was towed.  The vehicle was legally towed in accordance with the contract that Heritage Park has with [redacted] Towing.  Although the agent did provide [redacted] with an extension, it is not within our policies to extend the following such a length of time that the resident had to complete the change in registration, 2 months. Due to the fact that [redacted] is unhappy in her apartment home, it has been decided that Heritage Park will release [redacted] from her current contract effective 7/31/15 without penalty.We will not agree to refund the rent for the days that the unit was occupied by [redacted] as no fault of the Community has been determined.Although the vehicle was legally towed from our lot, as a courtesy, we will also refund the towing charge of $175.[redacted] will receive the refund of her $600.00 security deposit pending inspection for any physical damages to the apartment following her move out. The deposit will be refunded within 45 days of 7/31/15, which is the scheduled move out date.Please feel free to contact my office should you have any further questions regarding this case. I would also request a response from your office that this case was closed.Best Regards,Melissa S. Property Manager

Revdex.com spoke to Judy at business and the following was relayed: Her lease expired on June 30th. The tenant did not leave and was sent her renewal notice and notified that if she did not sign a new lease that she would be charged month to month market rate. She stayed until August 2nd. After the tenant...

left and the apartment was inspected there was found to be damage to every single door, the hinges were pulled away and bi-fold doors were damaged. We charged her for the entire month of July and for $54.19 2 days in August. In addition we charged her the late fee as she had not paid. Regarding the damage, we could have taken the entire security deposit for the amount of but we fixed in house and she was only charged a reduced rate of $200. The damage was consistent with children hanging and swinging on the doors and doorknobs. She was sent back $465.81.