Heritage Portraits & Albums

Tell us why hereIn response to the second complaint dated 1/27/by the Revdex.comJust for the record the Revdex.com has stated this is our second complaint the first was dated 01/16/This is the only and first complaint we received from the Revdex.com dated 01/27/
Caserta Home Services is all about providing quality and dependable Electrical and HVAC service's to our customers in the Northern NJ areaOur customer care representatives answer the phone live 24/7, days out of the year so we can provide the help our customers are looking for with a personal touch and immediate call to actionWe schedule an appointment with our customers and guarantee that we will be there on time or the service call is freeWe also arrive in a truck stocked with thousands of parts saving the customer time and money when we are approved by the customer to do the workWe also use a system called up front pricing so the customer is well aware of what the total coast of the work will be before we start the projectWe do not charge by the hour we charge by the jobWe find our customers are more comfortable knowing the flat rate of the work rather that charging them by the hour when there could be complications and the customer would have to pay for thatAll our technicians are technically trained, Drug tested and have criminal background checks for the security of all our customersFurthermore all our work has a 100% life time guaranteed for parts and LaborIf anything goes wrong with the work we do just give us a call and we will repair or replace the problem at no charge. Caserta Home Services also provides no money down 0% financing for our customers making it easy for them to afford the potential projects they may want to doTo summarize we are all about customer service and making our customers happy. When Ms*** called *** Home Services on 12/09/She requested an appointment for a Diagnostic on wiring: Door bell, outside outlet, porch light not workingAlso would like to install c/s fixtures in bathroom, hallway and install c/s exhaust hood over stove. Appointment was scheduled for Wednesday morning 12/16/between 8:30am and 11:30amAs per our proto call we gave Mrs*** a heads up call approx one hour before ***'s arrival*** arrived on time at 11:00am and met with Mrs*** went over all of Ms***'s concerns and gave her a up front price on the repairs as stated on agreement # 1635.Greg Also explained the unsafe condition of the wiring in the basement and how its related to the problems she has and we recommended bringing the wiring up to codeMs*** approved the price and went with a no money down 0% interest financing for monthsMs*** also signed agreement # that she was satisfied with the job and was very happy and even gave *** a gift for his hard work. Ms*** is making claims that *** used the word "We" and somehow she mistook that for the job taking more than one person*** was simply using the word " We" as to show that it is the company *** Home Services, Incthat will be responsible for all the work to be done safely and to the customers satisfactionIt is irrelevant on how much time it took *** or *** Home Services to do the work because we use the system "Up Front Pricing" that was agreed to before the job was started, which means the price does not change no matter how much time it takesIn this matter the job was completed ahead of schedule which is a good thing, But if the job would of taken longer than expected the price would not change as wellThis is the beauty of "Up Front Pricing". When *** was finishing up the job for Ms*** he gave her the different options for the door bell but she declined to do the workWhen Ms*** called the office complaining about the price we already agreed too and work that was already completed, at that point there was nothing I could do about adjusting the priceWe offered to come out and install the new door bell for her at no charge and she declinedMs*** was upset crying and screaming on the phone and abruptly hung up on our customer care representativeI followed up on this about one hour later and left a voice mail on her phone and she did not return my call. Despite the circumstances we guarantee and stand behind all of our workIf Ms*** has any problems with the work we preformed it is 100% guaranteedAll she has to do is call us and we will come out and repair the problem at no chargeWe answer the phone no matter who calls with the utmost respect and concern. In Conclusion, There is no refund due to our agreement and there is nothing to apologize for because we did not lie, mislead, intimidate, or scream at Ms*** We would be more than happy to discuss this matter further with Ms*** all she has to do is call and I would be more than happy to assist in any way I can. Sincerely, *** ***GM Caserta Home Services, Inc

Complaint: ***
I am rejecting this response because: Mr*** has contacted me and arrangements have been made for him to come to my home. I don't want to close out the case until we have spoken in person
Regards,
*** ***

Greg went over all of *** *** concerns and gave her a up front price on the repairs as stated on agreement # *** *** approved the price and went with a no money down 0% interest financing for months*** *** also signed agreement # *** that she was satisfied with the job and was very happy and even gave Greg a gift for his hard work The Price that *** *** agreed too did not change and she is very happy with the work*** *** had the opportunity not to do the work, but she made the decision to go ahead with the projectThe project is now completed, all to the customers satisfaction, but now she wants the price to be reduced and an apology for our rude behavior Unfortunately there is no grounds for any refunds or apologiesI have listened to the recorded conversation that *** *** had with our customer care representative and our CCR was not screaming*** *** told her that her friends were union electricians for NYC and she paid too muchMy CCR asked her why she did not hire them, to do the repairs and that is when *** *** got very upset and started cryingOur CCR empathized with her and said our manager will call her to discuss this matter We performed what we were contracted to doThe project and the price was agreed too before the work was startedThe project was completed in a professional and timely mannerFurthermore, and most important, the customer *** *** has no complaints on the work that was completed I'm sorry *** *** feels the way she does but she had every opportunity to deny our servicesJust because she thought it would take more people to do the job, does not warrant a refundWe use a system called "Up Front Pricing" so no matter how long the job takes the price remains the sameWe do not charge by the hour we charge by the jobAs originally discussed there is a 100% guarantee on all our work, our phones are answered live 24/7, days a year and despite our disagreement *** *** is welcome to call our office anytime Sincerely, Domenick C*** GM Caserta Home Services, Inc

Complaint: [redacted]
I am rejecting this response because: Caserta has once again proven to be LIARS!.  I was NOT screaming and crying when the call began.  I did however start crying (NOT SCREAMING) when their employee started SCREAMING at me.  I also, said "thanks, for the good job, God Bless you, and Merry Christmas, before I hung up.  While, I agree Greg did a "good job" it does not mean the price for that job was accurate.  I also agree that I gave him a bag of cookies that I had been baking that day, I did so to see if he would accept them.  I had to practically force him to take them (guilty conscience maybe?).  On Tuesday morning when I asked him if his mother, wife, girlfriend, sister, aunt etc. told him they were paying that much for the job being done he could not answer me, I finally pressed him and he weakly, eyes downcast, said yes.   Again, the only reason I agreed to the price was because Greg misleading me, making me think it was a more than one person 3 1/2 day job.  They wanted to say to me how "professional" and "experienced"  their men are, but he didn't know the difference between a 1 man/10 hour and a 3 man , minimum 25 hours job. The fact that they will not even apologize for the extreme rudeness of their employee tells me exaxtly what kind of company they are. As there is no proof of what really transpired between myself, Greg and their operator I will continue to give them bad reviews and hope that Karma pays each and every one of them a visit 5 times over.
Regards,
[redacted]