Heritage Roofing

Initial Business Response / [redacted] (1000, 5, 2014/09/21) */ Upon our initial meeting in early spring of 2012, we provided the homeowner with an estimate for a new roofAt that time homeowner pointed out areas where he had previous leaking, and requested an additional metal lining of the valleys in addition to the standard ice and water barrier, which is required by village code Taking homeowners concerns into consideration, we installed the roofing system per homeowners request thus exceeding manufacturers recommended installation procedures Sometime in the late winter of 2014, almost two years after installation of roof, homeowner called us with a concern about an area of his roof According to the National Weather Service, in and combined, Chicagoland has seen rainfall totals over 73" inches, that's over feet of rainfall during the last two yearsWe did not receive any calls or emails from this homeowner during this timeframe In the 2012-winter, According to the National Weather Service, Chicagoland has had 30.1" of snowfallWe did not receive any calls or emails from this homeowner In the winter of 2013-2014, Chicagoland has had a total of 82.0" inches of snowfallThat ranked 2nd snowiest winter, and it was also the 3rd coldest on record, also referred to by many as the "Polar Vortex" It is our belief that the extreme winter conditions and the characteristics of the home have caused ice dams to form An ice dam is a ridge of ice that forms at the edge of a roof and prevents melting snow (water) from draining off the roofThe water that backs up behind the dam can leak into a home and cause damage to walls, ceilings, insulation, and other areas There is a complex interaction among the amount of heat loss from a house, snow cover, and outside temperatures that leads to ice dam formation The snow on a roof surface that is above 32°F will meltAs water flows down the roof it reaches the portion of the roof that is below 32°F and freezesVoila!--an ice dam The dam grows as it is fed by the melting snow above it, but it will limit itself to the portions of the roof that are on the average below 32°FSo the water above backs up behind the ice dam and remains a liquidThis water finds cracks and openings in the exterior roof covering and flows into the attic spaceFrom the attic it could flow into exterior walls or through the ceiling insulation and stain the ceiling finish Coutresy of University of Minnesota Extension, Ice Dams publication All Rights Reserved When we first learned that the homeowner is experiencing ice dams, we suggested contacting an ice-dam removal serviceUnfortunately, we were not able to recommend anyone at the time We discussed the process and development of ice dams, as well as preventive measuresWe suggested clearing the snow from the roof with a "Roof Rake" and installing gutter heater cables Many times, ice dams can be minimized by a simple gutter/downspout cleaning in late fall to remove debris, and allow water to drain away from the roofRegular maintenance of the drainage system is a must According to [redacted] Insurance Co., proper ventilation, drainage, and insulation are the only ways to prevent ice dams Heritage Roofing has always been committed to providing exceptional service and quality workmanshipWe have always taken proper measures and techniques for roof installations to prevent leaks, and can attest that nothing more could have been done on our partOur written year warranty applies to workmanship only, and not Acts of God, or Storm Damage We wish to extend our sympathy to the homeowner and hope that he can resolve his Ice Dam issues in the future Sincerely [redacted] Heritage Roofing

Customer concerns have been addressed

Initial Business Response /* (1000, 5, 2014/09/21) */
Upon our initial meeting in early spring of 2012, we provided the homeowner with an estimate for a new roof. At that time homeowner pointed out areas where he had previous leaking, and requested an additional metal lining of the valleys in...

addition to the standard ice and water barrier, which is required by village code.
Taking homeowners concerns into consideration, we installed the roofing system per homeowners request thus exceeding manufacturers recommended installation procedures.
Sometime in the late winter of 2014, almost two years after installation of roof, homeowner called us with a concern about an area of his roof.
According to the National Weather Service, in 2012 and 2013 combined, Chicagoland has seen rainfall totals over 73" inches, that's over 6 feet of rainfall during the last two years. We did not receive any calls or emails from this homeowner during this timeframe.
In the 2012-2013 winter, According to the National Weather Service, Chicagoland has had 30.1" of snowfall. We did not receive any calls or emails from this homeowner.
In the winter of 2013-2014, Chicagoland has had a total of 82.0" inches of snowfall. That ranked 2nd snowiest winter, and it was also the 3rd coldest on record, also referred to by many as the "Polar Vortex".
It is our belief that the extreme winter conditions and the characteristics of the home have caused ice dams to form.
An ice dam is a ridge of ice that forms at the edge of a roof and prevents melting snow (water) from draining off the roof. The water that backs up behind the dam can leak into a home and cause damage to walls, ceilings, insulation, and other areas.
There is a complex interaction among the amount of heat loss from a house, snow cover, and outside temperatures that leads to ice dam formation.
The snow on a roof surface that is above 32°F will melt. As water flows down the roof it reaches the portion of the roof that is below 32°F and freezes. Voila!--an ice dam.
The dam grows as it is fed by the melting snow above it, but it will limit itself to the portions of the roof that are on the average below 32°F. So the water above backs up behind the ice dam and remains a liquid. This water finds cracks and openings in the exterior roof covering and flows into the attic space. From the attic it could flow into exterior walls or through the ceiling insulation and stain the ceiling finish.
Coutresy of University of Minnesota Extension, Ice Dams publication All Rights Reserved
When we first learned that the homeowner is experiencing ice dams, we suggested contacting an ice-dam removal service. Unfortunately, we were not able to recommend anyone at the time.
We discussed the process and development of ice dams, as well as preventive measures. We suggested clearing the snow from the roof with a "Roof Rake" and installing gutter heater cables.
Many times, ice dams can be minimized by a simple gutter/downspout cleaning in late fall to remove debris, and allow water to drain away from the roof. Regular maintenance of the drainage system is a must.
According to [redacted] Insurance Co., proper ventilation, drainage, and insulation are the only ways to prevent ice dams.
Heritage Roofing has always been committed to providing exceptional service and quality workmanship. We have always taken proper measures and techniques for roof installations to prevent leaks, and can attest that nothing more could have been done on our part. Our written 5 year warranty applies to workmanship only, and not Acts of God, or Storm Damage.
We wish to extend our sympathy to the homeowner and hope that he can resolve his Ice Dam issues in the future.
Sincerely
[redacted]
Heritage Roofing

Initial Business Response /* (1000, 5, 2014/09/21) */
Upon our initial meeting in early spring of 2012, we provided the homeowner with an estimate for a new roof. At that time homeowner pointed out areas where he had previous leaking, and requested an additional metal lining of the valleys...

in addition to the standard ice and water barrier, which is required by village code.
Taking homeowners concerns into consideration, we installed the roofing system per homeowners request thus exceeding manufacturers recommended installation procedures.
Sometime in the late winter of 2014, almost two years after installation of roof, homeowner called us with a concern about an area of his roof.
According to the National Weather Service, in 2012 and 2013 combined, Chicagoland has seen rainfall totals over 73" inches, that's over 6 feet of rainfall during the last two years. We did not receive any calls or emails from this homeowner during this timeframe.
In the 2012-2013 winter, According to the National Weather Service, Chicagoland has had 30.1" of snowfall. We did not receive any calls or emails from this homeowner.
In the winter of 2013-2014, Chicagoland has had a total of 82.0" inches of snowfall. That ranked 2nd snowiest winter, and it was also the 3rd coldest on record, also referred to by many as the "Polar Vortex".
It is our belief that the extreme winter conditions and the characteristics of the home have caused ice dams to form.
An ice dam is a ridge of ice that forms at the edge of a roof and prevents melting snow (water) from draining off the roof. The water that backs up behind the dam can leak into a home and cause damage to walls, ceilings, insulation, and other areas.
There is a complex interaction among the amount of heat loss from a house, snow cover, and outside temperatures that leads to ice dam formation.
The snow on a roof surface that is above 32°F will melt. As water flows down the roof it reaches the portion of the roof that is below 32°F and freezes. Voila!--an ice dam.
The dam grows as it is fed by the melting snow above it, but it will limit itself to the portions of the roof that are on the average below 32°F. So the water above backs up behind the ice dam and remains a liquid. This water finds cracks and openings in the exterior roof covering and flows into the attic space. From the attic it could flow into exterior walls or through the ceiling insulation and stain the ceiling finish.
Coutresy of University of Minnesota Extension, Ice Dams publication All Rights Reserved
When we first learned that the homeowner is experiencing ice dams, we suggested contacting an ice-dam removal service. Unfortunately, we were not able to recommend anyone at the time.
We discussed the process and development of ice dams, as well as preventive measures. We suggested clearing the snow from the roof with a "Roof Rake" and installing gutter heater cables.
Many times, ice dams can be minimized by a simple gutter/downspout cleaning in late fall to remove debris, and allow water to drain away from the roof. Regular maintenance of the drainage system is a must.
According to [redacted] Insurance Co., proper ventilation, drainage, and insulation are the only ways to prevent ice dams.
Heritage Roofing has always been committed to providing exceptional service and quality workmanship. We have always taken proper measures and techniques for roof installations to prevent leaks, and can attest that nothing more could have been done on our part. Our written 5 year warranty applies to workmanship only, and not Acts of God, or Storm Damage.
We wish to extend our sympathy to the homeowner and hope that he can resolve his Ice Dam issues in the future.
Sincerely
[redacted]
Heritage Roofing

Heritage Roofing gets the best possible review from me. We were given a detailed estimate and no advance payment was requested. The crew worked hard, expertly and efficiently, and every care was taken to not damage gardens and lawn. Clean-up was done at the end of every work day, and questions were answered politely and to our satisfaction. Only the best materials were used, and we were asked any time a decision was needed regarding choice of materials. Our home now has a beautiful new roof that will, I'm sure, last for many, many long years. You won't do better than Heritage Roofing.