Heritage Sportswear, Inc.

I spoke with *** *** at###-###-####and she said that the case is closed and we took care of any issue she had in reporting the complaint.Please close the case as a happy customer! Please call me with questionsThank you,Mike

12-26 customer placed an order on the web selected a truck line carrier.  Due to the small size of the order it was not possible to ship by truck line. The customer was contacted and left a message to let her know that her order would be shipping UPS ground and the correction had been...

made.  Unfortunately a newer Customer Service Rep made an error and did not let the customer know there would be additional freight charges.   The orders were not able to be cancelled as they were too far along in the shipping process however, UPS was called by one of our Customer Service Reps on 12/28 to return the packages to us.  We received the packages back - one on Jan 4th and one on Jan 10th.  Credits where issued on Jan 16th and Jan 10th for the full amount of each order including freight. We have since attempted on numerous occasions to contact this customer directly ... 1-23 called left message  no response from the customer   1-26 called-did not leave a message  1-31 called left message and sent email no response   We believe we have resolved this issue as best as we can but ae open to speak with this customer if she would like. As a side note - there is a disclaimer on our website checkout page that does address the fright issue.  Note: Payment by credit card will result in 3.5% cash discount forfeiture. Review and confirm your final total. When finished, click once on COMPLETE ORDER and wait for your confirmation. All web orders $150 or more on in stock merchandise will receive free freight. (Sale items, white tees, socks, chairs, and closeout styles are not included in Free Freight program. No backorders.) Heritage Sportswear reserves the right to select shipping method. Free freight offer is subject to change or cancellation without notice