Heritage Travelware, LTD

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not exactly satisfactory to me I did call and leave a message, but again, I have done that 4-times already So i'm a bit apprehensive to click response resolved until they actually they or I actually comunicate Sincerely, [redacted]

Please have the customer call Heidi Cline, our Customer Service Manager, at (630) ***- [redacted] and she will be more than happy to help out.? Thank you

Complaint: ***
I am rejecting this response because:I have not received the bag yetThey claim it was shipped on February 7th; if so, I should have received it by nowI wish they could provide tracking information.
Sincerely,
*** ***

Hi. The replacement bag was delivered to *** on 2/13/at 6:09pm.The tracking number was ***We should be all set now.Thank you

Complaint: ***
I am rejecting this response because:I have not received the bag yetThey claim it was shipped on February 7th; if so, I should have received it by nowI wish they could provide tracking information.
Sincerely,
*** ***

Please have the customer call Heidi Cline, our Customer Service Manager, at (630) ***-*** and she will be more than happy to help out. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is not exactly satisfactory to me
I did call and leave a message, but again, I have done that 4-times already So i'm a bit apprehensive to click response resolved until they actually they or I actually comunicate
Sincerely,
*** ***

We have resolved this consumer complaint.? The customers is being shipped a new bag free of charge on Tuesday, February 7,

Please have the customer call Heidi Cline, our Customer Service Manager, at (630) [redacted] and she will be more than happy to help out.? Thank you

Hi.? The replacement bag was delivered to [redacted] on 2/13/at 6:09pm.The tracking number was [redacted]We should be all set now.Thank you

We have resolved this consumer complaint.  The customers is being shipped a new bag free of charge on Tuesday, February 7, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is not exactly satisfactory to me.
I did call and leave a message, but again, I have done that 4-5 times already.  So i'm a bit apprehensive to click response resolved until they actually they or I actually comunicate.
Sincerely,
[redacted]