Heritage Valley Health System Reviews (2)
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Heritage Valley Health System Rating
Address: 200 Ohio River Blvd, Baden, Pennsylvania, United States, 15005-1914
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Regarding ID: ***Dear Customer,I would like to apologize for you receiving a statement in errorI reviewed your account and I confirmed that insurance coverage has been verified on your open account and the insurance has been billed.I am not sure what occurred that the insurance was not
associated with the account at the point of registrationI will be sure to share this complaint with the management in registration.Again, I do apologize for you receiving a statement in errorWhen we were made aware of the error we updated the account and billed the insurance immediatelyHeritage Valley Health System strives to deliver excellent customer serviceWe educate internally with these examples in an effort to improve our processes.Sincerely,Amy *K***
Jennifer, I have talked to Office Manager at the office; the previous office manager did not void thisThis has been voided and has been closed at our outside AgencyPatient now has a -0- balanceOn 2/10/I called patient and let her know -0- balanceIf there is anything else you need;
please let me know Thanks Mary *** K***Collections***
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