Heritage

To whom it may concern; This guest had a banquet wedding function at our hotel propertyThe guest was fully aware of our contract, that should more guests arrive there would be additional charges per personThe guest signed the banquet contract days before the event and paid an advance deposit for peopleOnce the event took place, shortly afteranother people arrived to the reception with liquid and food consumptionThe banquet manager then had to provide more chairs and place setting for the unexpected guestsOur banquet captain addressed the issue to the bridal party and was told "why didn't you stop at people" even though the extra parties were advised to join the receptionThe guest was addressed of the extra charges before , during and after the event and still the guest disputed the charges for the extra peopleThe guest was addressed by both the catering manager and general manager via email and phone about the outstanding charges and the guest failed to respond but, send our company to credit card disputeWe have emailed the guest the banquet order, folio statements and the liquor consumption sheet showing how many extra people attended the weddingpeople more than the guest signed and agreed upon prior to the eventAll documents were sent to the guest showing the extra charges per person, the guest allowed to enter the reception eventyet the guest still refuses to take ownership for the extra members that attended her weddingShould you need anything at all, please contact our department at anytimeThank You

Complaint: ***
I am rejecting this response because:
To Whom This May Concern:Upon further review of the situation, we have photo and video evidence of the estimated number of guest that attended our cocktail eventBased on our photo and video evidence this goes against SBM's claim of guestTheir numbers simply do not add upBased on the video and photos, at most there may have been 20-extra guest, but by no means was there an extra guestThat is FALSESecondly, SBM claims that they sought verbal authorization from my wedding planner to continue serving cocktail to alleged additional guest. My wedding planner denies this claim and has put this in writing for your review at your requestThe evidence that SBM has provided to *** *** thus far includes documents that have space for my signature but THERE is NO SIGNATUREI, nor husband or wedding planner, were ever addressed before, during or appropriately after the wedding of the extra chargeWe were not given a bill during checkoutWe had no reason to believe we owed anythingMoreover there were a series of correspondences that occurred between my husband and I with SBM regarding an unrelated matter ( re: SBM not issuing our Marriot reward points timely , over weeks later )Yet still the extra charge was never brought to our attentionSBM has failed to show proof of when and how they tried to reach out to me, the only authorized user of the CardThe only way I found out was when I looked at my credit card charges weeks after the wedding to pay off my balalnceI sincerely thought it was a mistake and that they charged me twiceI reached out to Ashley immediately and that was the FIRST time we learnt of the "extra charge" That is when I immediately called *** *** to dispute the chargeLater on that day, is when Ashley emailed a summary of charges Thirdly, I do plan to take legal action by suing SBM and take this to small claims court within the upcoming weekI have approached a lawyer who will help me start filing the paperwork by next week
*** ***

To whom it may concern; This guest had a banquet wedding function at our hotel propertyThe guest was fully aware of our contract, that should more guests arrive there would be additional charges per personThe guest signed the banquet contract days before the event and paid an advance deposit for
peopleOnce the event took place, shortly afteranother people arrived to the reception with liquid and food consumptionThe banquet manager then had to provide more chairs and place setting for the unexpected guestsOur banquet captain addressed the issue to the bridal party and was told "why didn't you stop at people" even though the extra parties were advised to join the receptionThe guest was addressed of the extra charges before , during and after the event and still the guest disputed the charges for the extra peopleThe guest was addressed by both the catering manager and general manager via email and phone about the outstanding charges and the guest failed to respond but, send our company to credit card disputeWe have emailed the guest the banquet order, folio statements and the liquor consumption sheet showing how many extra people attended the weddingpeople more than the guest signed and agreed upon prior to the eventAll documents were sent to the guest showing the extra charges per person, the guest allowed to enter the reception eventyet the guest still refuses to take ownership for the extra members that attended her weddingShould you need anything at all, please contact our department at anytimeThank You

Complaint: ***
I am rejecting this response because:
To Whom This May Concern:Upon further review of the situation, we have photo and video evidence of the estimated number of guest that attended our cocktail eventBased on our photo and video evidence this goes against SBM's claim of guestTheir numbers simply do not add upBased on the video and photos, at most there may have been 20-extra guest, but by no means was there an extra guestThat is FALSESecondly, SBM claims that they sought verbal authorization from my wedding planner to continue serving cocktail to alleged additional guest. My wedding planner denies this claim and has put this in writing for your review at your requestThe evidence that SBM has provided to *** *** thus far includes documents that have space for my signature but THERE is NO SIGNATUREI, nor husband or wedding planner, were ever addressed before, during or appropriately after the wedding of the extra chargeWe were not given a bill during checkoutWe had no reason to believe we owed anythingMoreover there were a series of correspondences that occurred between my husband and I with SBM regarding an unrelated matter ( re: SBM not issuing our Marriot reward points timely , over weeks later )Yet still the extra charge was never brought to our attentionSBM has failed to show proof of when and how they tried to reach out to me, the only authorized user of the CardThe only way I found out was when I looked at my credit card charges weeks after the wedding to pay off my balalnceI sincerely thought it was a mistake and that they charged me twiceI reached out to Ashley immediately and that was the FIRST time we learnt of the "extra charge" That is when I immediately called *** *** to dispute the chargeLater on that day, is when Ashley emailed a summary of charges Thirdly, I do plan to take legal action by suing SBM and take this to small claims court within the upcoming weekI have approached a lawyer who will help me start filing the paperwork by next week
*** ***

To whom it may concern; This guest had a banquet wedding function at our hotel propertyThe guest was fully aware of our contract, that should more guests arrive there would be additional charges per personThe guest signed the banquet contract days before the event and paid an advance deposit for
peopleOnce the event took place, shortly afteranother people arrived to the reception with liquid and food consumptionThe banquet manager then had to provide more chairs and place setting for the unexpected guestsOur banquet captain addressed the issue to the bridal party and was told "why didn't you stop at people" even though the extra parties were advised to join the receptionThe guest was addressed of the extra charges before , during and after the event and still the guest disputed the charges for the extra peopleThe guest was addressed by both the catering manager and general manager via email and phone about the outstanding charges and the guest failed to respond but, send our company to credit card disputeWe have emailed the guest the banquet order, folio statements and the liquor consumption sheet showing how many extra people attended the weddingpeople more than the guest signed and agreed upon prior to the eventAll documents were sent to the guest showing the extra charges per person, the guest allowed to enter the reception eventyet the guest still refuses to take ownership for the extra members that attended her weddingShould you need anything at all, please contact our department at anytimeThank You