[redacted] they sent out a repair man and their solution to fixing the floor would've ruined the floors even further and my husband ended up repairing the floors they just want to paint over a inch dent in a steel door which is new which is my entryway door and it looks horrible that's not acceptable I want to new door not paint over a scratch and try to cover it up you can't fix a dent and scratch and steel also they did nothing to repair my wooden shelf they got broken and you cannot repair dents and big scratches in the wood of the bedroom furniture My front door my furniture none of this looked like this before they moved it this is all because of them they were in such a hurry they were not proper movers none of this is my fault I want my furniture to look like it did before they moved it and I want a new door the same quality the same time they carry it at menards and I think the business should compensate my husband for all the time and materials it took to repair the floors since they didn't do it they couldn't do it and the repair man showed up today to attempt to do the bedroom furniture and laughed and said he would be back and never came back i'm not happy with the outcome of this at all on this is us causing me extreme stress they just need to make it right they know it was their fault
I spoke with the customer over the phone in the hopes of trying to speed up the resolution process She will discuss with her husband and get back to me We look forward to an amicable settlement A quick summary: [redacted] ***g received a check for $ [redacted] from the customer This has not been deposited yet, waiting on the customer to approve this resolution.Our position is that the customer was undercharged by hour due to a calculation error--the men didn't charge for the time from [redacted] to [redacted] $135One of the mattresses was forced up a stairs with a textured ceiling This caused threads to pull out It would not have fit if into the room if we hadn't forced it The husband worked with the crew to get the mattress into the room and approved what needed to be done, we deny liability for this item The one mattress that is soiled we are allowing for a cleaning for that of $ We are offering a cash settlement for the toolbox lbs x $.60/lb coverage = $ Total credit $160Difference owed to customer $
[redacted] they sent out a repair man and their solution to fixing the floor would've ruined the floors even further and my husband ended up repairing the floors they just want to paint over a inch dent in a steel door which is new which is my entryway door and it looks horrible that's not acceptable I want to new door not paint over a scratch and try to cover it up you can't fix a dent and scratch and steel also they did nothing to repair my wooden shelf they got broken and you cannot repair dents and big scratches in the wood of the bedroom furniture My front door my furniture none of this looked like this before they moved it this is all because of them they were in such a hurry they were not proper movers none of this is my fault I want my furniture to look like it did before they moved it and I want a new door the same quality the same time they carry it at menards and I think the business should compensate my husband for all the time and materials it took to repair the floors since they didn't do it they couldn't do it and the repair man showed up today to attempt to do the bedroom furniture and laughed and said he would be back and never came back i'm not happy with the outcome of this at all on this is us causing me extreme stress they just need to make it right they know it was their fault
We just issued a refund of $to the customer's credit card I explained that we accidentally double invoiced for the loading charges
I spoke with the customer over the phone in the hopes of trying to speed up the resolution process She will discuss with her husband and get back to me We look forward to an amicable settlement A quick summary: [redacted] ***g received a check for $ [redacted] from the customer This has not been deposited yet, waiting on the customer to approve this resolution.Our position is that the customer was undercharged by hour due to a calculation error--the men didn't charge for the time from [redacted] to [redacted] $135One of the mattresses was forced up a stairs with a textured ceiling This caused threads to pull out It would not have fit if into the room if we hadn't forced it The husband worked with the crew to get the mattress into the room and approved what needed to be done, we deny liability for this item The one mattress that is soiled we are allowing for a cleaning for that of $ We are offering a cash settlement for the toolbox lbs x $.60/lb coverage = $ Total credit $160Difference owed to customer $