Herman Boswell Property Management

March 23, To: BBS Corporate Office [redacted] [redacted] From: [redacted] Herman Boswell Property Management [redacted] [redacted] [redacted] In response to [redacted] ***’s complaint about the condition of his property at [redacted] ***, we are only privy to the following informationWe have managed his property since January 5, He has only had two renters in this time frameWe have collected $98,in total rentsWe have paid the owner $78,in owner paymentsMr [redacted] has paid us $11,in management fees and leasing feesSo this has left $8,for repairs and make ready expensesOut of the funds for repairs was a replacement of an air conditioning system for $2,This makes $6,in total expenses over a period of eight yearsIn every inspection report the manager has noted to the owner that the exterior needs to be painted, that the fence is in need of repair, or replacement and there are trees which need trimmingThe house has been inspected and is not in need of $10,worth of workThe renter has not destroyed this houseIn real estate we do have depreciationItems do wear outThe garage door has never been servicedNow a spring has broken and is in need of repair and Mr [redacted] wants to hold the renter responsibleSo Mr [redacted] will not authorize a repairWe had worked well with Mr [redacted] until the last two requests by the renter for repair has annoyed the ownerThe renter reported that the back door has never shut properly and has always been difficult to secureOn a very windy night during a storm, the door was blown open and damage occurredThe renter did not feel that he was responsibleThe contractor did tell the owner that it was very difficult to tell if the damage was caused by the storm or the renterThe realtor has seen the house and did not relay to the owner that there was $10,in damages caused by the renterIn fact the realtor did say he recommended replacing the carpet and some touch up paintThese suggestions would hardly come to $10, In the eight plus years that we have managed this house, this house has never had a full paintIt has had one touch up paintThe carpet was replaced in So the carpet has exceeded the life span per the Texas Property CodeIf it needs to be replaced, it is not the fault of the renterWe try very hard to serve our ownersBut we also have to be fair to the renterWe charge renters constantly for damages that were created by the rentersWe know when a repair was tenant damage and when it was notOur contractors will write on invoices when they know that the renter caused the problem We cannot falsely charge a renter for a repair which was not their fault Mr [redacted] sent an email to our property manager in which he used vulgar language, inappropriate innuendos of incompetence and stupidity, and a conversation that was highly offensive We strive to maintain a quality relationship with all of our owners and rentersIn all of our years as a property management company we have never had anyone want to shut down our companyThe numbers clearly show that we have done our job in maintaining his property and collecting his rentsWe have kept him informed of all of the business concerning his propertyHe clearly has not wanted to do some repairsThat has been his decisionOurs is to inform and follow his instructions as long as it does not violate the law or cause us to have to compromise our values and ethicsThe property manager has been in the houseThe sales realtor has been in the houseNeither parties have indicated that the renter has damaged this house or that it is in disrepairWhen it is vacant we will handle it accordingly We intend to continue to stay in business as we have and to conduct business with our owners and renters as we have successfully, I might addWe do not owe Mr [redacted] $10,We have always represented the owner in this business relationship and will continue to do so until our business is completedWe have not robbed anyone or acted maliciouslyWe cannot perform his repairs and pay for them ourselvesIt is Mr***’s home and the repairs are his responsibilityThese are not renter caused repairs Having had conversations with the property manager, the contractor, and the sales realtor, this is our conclusionWe regret that Mr [redacted] feels the way he does, but we have served him well Sincerely, [redacted] General Manager

Complaint: [redacted] I am rejecting this response because: I have asked to speak to the owner it cost $to get the money order returned as it was already filled outThe office manager was very rude to my other who was just trying to help me resolve the issue It was also stated that the lady who asked me to bring in my deposit on Monday knew the Friday before about the situation of the owner moving in to the propertyAnd I received no call to let me know not to bring a deposit to the officeThis situation could have been diverted had I been given a courtesy callWhen It was discoveredI would like to talk to the Owner of the business to inquire about how this will change procedure to make sure this situation ill not happen to others as it is very inconvenient and troublesome Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I am the Office Manager for Herman Boswell Property Management I called the Complainant today This was my first conversation with him I apologized to him for what happened with the lease and he said he understood He stated that he has leased another property Our company will be sending a $refund to him in the mail tomorrow for the cost of the money orders Before ending the conversation with him, I asked him if he felt like his complaint has been resolved and he said yes

March 23, 2018   To: BBS Corporate Office        [redacted]       [redacted]   From: [redacted]             Herman Boswell Property Management...

            [redacted]             [redacted]             [redacted]    In response to [redacted]’s complaint about the condition of his property at [redacted], we are only privy to the following information. We have managed his property since January 5, 2010. He has only had two renters in this time frame. We have collected $98,159.50 in total rents. We have paid the owner $78,214.61 in owner payments. Mr. [redacted] has paid us $11,151.50 in management fees and leasing fees. So this has left $8,793.39 for repairs and make ready expenses. Out of the funds for repairs was a replacement of an air conditioning system for $2,555.00. This makes $6,238.39 in total expenses over a period of eight years. In every inspection report the manager has noted to the owner that the exterior needs to be painted, that the fence is in need of repair, or replacement and there are trees which need trimming. The house has been inspected and is not in need of $10,000.00 worth of work. The renter has not destroyed this house. In real estate we do have depreciation. Items do wear out. The garage door has never been serviced. Now a spring has broken and is in need of repair and Mr. [redacted] wants to hold the renter responsible. So Mr. [redacted] will not authorize a repair. We had worked well with Mr. [redacted] until the last two requests by the renter for repair has annoyed the owner. The renter reported that the back door has never shut properly and has always been difficult to secure. On a very windy night during a storm, the door was blown open and damage occurred. The renter did not feel that he was responsible. The contractor did tell the owner that it was very difficult to tell if the damage was caused by the storm or the renter. The realtor has seen the house and did not relay to the owner that there was $10,000.00 in damages caused by the renter. In fact the realtor did say he recommended replacing the carpet and some touch up paint. These suggestions would hardly come to $10,000.00.  In the eight plus years that we have managed this house, this house has never had a full paint. It has had one touch up paint. The carpet was replaced in 2010. So the carpet has exceeded the life span per the Texas Property Code. If it needs to be replaced, it is not the fault of the renter. We try very hard to serve our owners. But we also have to be fair to the renter. We charge renters constantly for damages that were created by the renters. We know when a repair was tenant damage and when it was not. Our contractors will write on invoices when they know that the renter caused the problem.   We cannot falsely charge a renter for a repair which was not their fault.   Mr. [redacted] sent an email to our property manager in which he used vulgar language, inappropriate innuendos of incompetence and stupidity, and a conversation that was highly offensive.  We strive to maintain a quality relationship with all of our owners and renters. In all of our years as a property management company we have never had anyone want to shut down our company. The numbers clearly show that we have done our job in maintaining his property and collecting his rents. We have kept him informed of all of the business concerning his property. He clearly has not wanted to do some repairs. That has been his decision. Ours is to inform and follow his instructions as long as it does not violate the law or cause us to have to compromise our values and ethics. The property manager has been in the house. The sales realtor has been in the house. Neither parties have indicated that the renter has damaged this house or that it is in disrepair. When it is vacant we will handle it accordingly.  We intend to continue to stay in business as we have and to conduct business with our owners and renters as we have successfully, I might add. We do not owe Mr. [redacted] $10,000.00. We have always represented the owner in this business relationship and will continue to do so until our business is completed. We have not robbed anyone or acted maliciously. We cannot perform his repairs and pay for them ourselves. It is Mr. [redacted]’s home and the repairs are his responsibility. These are not renter caused repairs.  Having had conversations with the property manager, the contractor, and the sales realtor, this is our conclusion. We regret that Mr. [redacted] feels the way he does, but we have served him well.    Sincerely,   [redacted] General Manager

Complaint: [redacted]
I am rejecting this response because: I have asked to speak to the owner it cost $15.00 to get the money order returned as it was already filled out. The office manager was very rude to my other who was just trying to help me resolve the issue It was also stated that the lady who asked me to bring in my deposit on Monday knew the Friday before about the situation of the owner moving in to the property. And I received no call to let me know not to bring a deposit to the office. This situation could have been diverted had I been given a courtesy call. When It was discovered. I would like to talk to the Owner of the business to inquire about how this will change procedure to make sure this situation ill not happen to others as it is very inconvenient and troublesome
Regards,
[redacted]

The deposit of $700.00 was mailed to the Applicant on 11/15/16 per his request. It was mailed to the address on his application. The application fee was also refunded to his credit card on 11/15/16.The Applicant stated that he called our office after not seeing the deposit for 3 days and was treated...

rudely. When this complaint was filed on 11/17/16, no employee In our office had talked to the Applicant since 11/15/16. This complaint was filed only two days after the deposit was mailed back to the Applicant. We are located in Arlington and the Applicant's address Is in Crowley.We were instructed by the Owner of the property in question to not sign a lease with the Applicant because he was selling the property and the new Owner would be required to live In this property to secure loan approval. The Owner neglected to Inform us before we accepted the application fee and deposit.In good faith, we returned the application fee and deposit as soon as possible and feel this complaint is without merit.The Applicant was contacted today and he has received the $700.00 for the deposit.