Mr [redacted] , we are the only authorized service center in the Houston, TX area that has attended all [redacted] training classes for We were ranked in the top in the nation for [redacted] out of 1000+ servicers for and expect to be in the top for We received your repair from [redacted] as an out of warranty repair This is why we charged you a service charge Your wife signed our service contract and paid the service charge We made a call on your behave to get this covered under warrantyThe tech came out to your home to install parts and repair the unit While trying to remove the basket, the clutch would not come loose The tech added rust buster to the clutch shaft to help free it from the basketThe tech told you he would like to return the following day with a new clutchThis was done just in case it would not come freeWorst case scenario he would have to cut the basket from the clutchThe tech told you that if he used a hammer on the clutch shaft that it would most likely damage the shaft and the clutch would have to be replacedYou demanded that he try to hammer the clutch from the basketWe would have refunded your money had you let us return the following day to complete the repair [redacted] would have paid us for the repairYou demanded that we only return to your home if we bring you a new machineYou asked for a different company to complete the repair This prevented us from billing [redacted] for the diagnoses of your machine We feel we have tried to provide you with the best service, by saving you money We strive to give good service Thank you and have a blessed day, D3S SERVICE LLC
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. There are several untruths in the response so I will not accept that. I never told the tech to beat the washer to pieces with a hammer. I did ask him to not leave right away like he wanted to and to attempt to repair the washing machine. The tech had a family issue that caused him to want to leave almost immediately after getting there. Considering how long we had been without a washer, I at least wanted him to try to repair it. So, he beat on it with a hammer for a while and knocked a few parts loose and then left saying he'd have to return with a saw to cut it apart. Ironically, the tech from *** *** was able to easily get the tub loose without a hammer. The bottom line is that the tech wanted to leave early that day for family reasons and did not take time to repair the washer properly
Secondly, the tech did NOT say he would be back the next day. He explained that since he was going to have to cut the washer apart with a saw, that new parts including a new transmission would have to be ordered and it would take at least a week for those parts to come. The statement that he was to return the next day was false. Considering that the repair had already been delayed because the tech ordered the wrong parts after his initial trip, I would hope you can understand why we would question his competence
Thirdly, the day I called the office to tell them that I did not want them back to my house to do further damage, I was told repeatedly that our $fee would be refunded and mailed right away
This was not the first incident we had with D3S. When the washer was less than a month old, it failed and flooded our house. D3S dispatched a tech out to repair the washer. The tech said that more parts had to be ordered but he repaired it temporarily and that it was safe to use until the parts were delivered. Shortly after he left, we washed a load of clothes and the washer failed and our house was flooded again.
D3S has shown a pattern of incompetence as well as deception. It is bad enough that we were without a washing machine for nearly weeks largely due to their incompetence, but we were lied to about refunding the money. Fortunately we were able to get a competent repair company to repair the washing machine. However, I am not willing to close the complaint unless our $is refunded as promised. It is the principle of the matter far more than the sum of money that is important. I despise dishonesty and will continue to let the truth be known when I am lied to
Regards, *** ***
Mr. D[redacted],
We went to your home on 12/30/2014. It is my understanding the unit is fixed. We appreciate the opportunity to service your appliance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.The problem has been fixed. Took several weeks to have this issue fixed. If the first technician would have done his job the first and even second time when he came out he would have known it was a hose that had fallen off and this could have been resolved in a timely manner. We are glad the problem is fixed and will make sure not to hire your services again.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. Debbie, the manager from D3s called on
August 5, 2015 inquiring on the Revdex.com complaint against them. Notified Debbie that I was unsatisfied with the business practice of which D3s holds. On July 5, 2015 D3s reception calls to confirm reservation for July 6, 2015. Morning of July 6, 2015 reception again confirms reservation for 3PM. Called D3s at 2PM and they canceled my reservation without explanation. Asked when they would be able to come out again, they mentioned three weeks from now. Until 08/05/15 there was no explanation on what, why, or even how my reservation got canceled. What prompted a call was when the complaint was made to Revdex.com. Because of the complaint to Revdex.com, Debbie then decides to call on 08/05/15. Debbie gave an explanation that LG has decided not to pay D3s therefore D3s could not and would not come out for free. It is until I have decided to make a complaint against D3s that has prompted Ms. Debbie to give me a call. Shifts the blame to LG stating that LG should have told us that D3s is not coming. I wasted a whole day waiting on D3s in which they hold no regard, respect, nor care to have any type of explanation. Debbie, has also mentioned that since LG is not paying D3s, if a technician from D3s comes out then they bill the customer. After that response Debbie asks what would it take to solve my issue. I said I would like them to come out and fix my broken refrigerator. Debbie says no problem with the caveat of LG does not pay D3s and then D3s will charge the customer. Since June 28, 2015 I have a broken refrigerator and still awaiting D3s to come fix it.
Regards,
Dr. [redacted]
Sent: Wednesday, August 05, 2015 11:31 AM To: drteam <[email protected]> Subject: Revdex.com Case # [redacted] - D3S Service On 06/15/2015 we were out at your home to change a pressure switch. Found the switch hose was rubbing motor. We then replaced the hose. It was our...
understanding the unit is fixed. I am sorry for any inconvenience you felt through this process. We would be happy to send another tech out to look at your unit. D3S SERVICE [redacted]
Hello,We are truly sorry you feel like we have given poor service. We have an obligation to the retailer, manufacturer, and you. Your unit was under warranty. Our obligation is to make sure you have a working appliance. They gave you an exchange to buy a new one. Our obligation to the company you bought it from is not to fix this unit. Your retailer informed us they wanted this unit back, and would pick it up when they delivered the new one. It would be unethical to fix a unit when you were given an exchange. I hope you understand. We tried to do right by you and the retailer. Our goal is to provide good customer service. The owner had a death in his family. It was not an excuse. We are truly sorry you were inconvenienced. Thank you, D3S Service LLC
Mr. [redacted], we are the only authorized service center in the Houston, TX area that has attended all [redacted] training classes for 2014. We were ranked in the top 10 in the nation for [redacted] out of 1000+ servicers for 2013 and expect to be in the top 10 for 2014. We received your repair from...
[redacted] as an out of warranty repair. This is why we charged you a service charge. Your wife signed our service contract and paid the service charge. We made a call on your behave to get this covered under warranty. The tech came out to your home to install parts and repair the unit. While trying to remove the basket, the clutch would not come loose. The tech added rust buster to the clutch shaft to help free it from the basket. The tech told you he would like to return the following day with a new clutch. This was done just in case it would not come free. Worst case scenario he would have to cut the basket from the clutch. The tech told you that if he used a hammer on the clutch shaft that it would most likely damage the shaft and the clutch would have to be replaced. You demanded that he try to hammer the clutch from the basket. We would have refunded your money had you let us return the following day to complete the repair. [redacted] would have paid us for the repair. You demanded that we only return to your home if we bring you a new machine. You asked for a different company to complete the repair. This prevented us from billing [redacted] for the diagnoses of your machine. We feel we have tried to provide you with the best service, by saving you money. We strive to give good service.
Thank you and have a blessed day,
D3S SERVICE LLC
Ms. [redacted], I reached out to you again today. We have tried to resolve this issue. You declined service. I would be more than happy to resolve this issue. Please let us know how you would like to proceed.
Mr [redacted] , we are the only authorized service center in the Houston, TX area that has attended all [redacted] training classes for We were ranked in the top in the nation for [redacted] out of 1000+ servicers for and expect to be in the top for We received your repair from [redacted] as an out of warranty repair This is why we charged you a service charge Your wife signed our service contract and paid the service charge We made a call on your behave to get this covered under warrantyThe tech came out to your home to install parts and repair the unit While trying to remove the basket, the clutch would not come loose The tech added rust buster to the clutch shaft to help free it from the basketThe tech told you he would like to return the following day with a new clutchThis was done just in case it would not come freeWorst case scenario he would have to cut the basket from the clutchThe tech told you that if he used a hammer on the clutch shaft that it would most likely damage the shaft and the clutch would have to be replacedYou demanded that he try to hammer the clutch from the basketWe would have refunded your money had you let us return the following day to complete the repair [redacted] would have paid us for the repairYou demanded that we only return to your home if we bring you a new machineYou asked for a different company to complete the repair This prevented us from billing [redacted] for the diagnoses of your machine We feel we have tried to provide you with the best service, by saving you money We strive to give good service Thank you and have a blessed day, D3S SERVICE LLC
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. There are several untruths in the response so I will not accept that. I never told the tech to beat the washer to pieces with a hammer. I did ask him to not leave right away like he wanted to and to attempt to repair the washing machine. The tech had a family issue that caused him to want to leave almost immediately after getting there. Considering how long we had been without a washer, I at least wanted him to try to repair it. So, he beat on it with a hammer for a while and knocked a few parts loose and then left saying he'd have to return with a saw to cut it apart. Ironically, the tech from *** *** was able to easily get the tub loose without a hammer. The bottom line is that the tech wanted to leave early that day for family reasons and did not take time to repair the washer properly
Secondly, the tech did NOT say he would be back the next day. He explained that since he was going to have to cut the washer apart with a saw, that new parts including a new transmission would have to be ordered and it would take at least a week for those parts to come. The statement that he was to return the next day was false. Considering that the repair had already been delayed because the tech ordered the wrong parts after his initial trip, I would hope you can understand why we would question his competence
Thirdly, the day I called the office to tell them that I did not want them back to my house to do further damage, I was told repeatedly that our $fee would be refunded and mailed right away
This was not the first incident we had with D3S. When the washer was less than a month old, it failed and flooded our house. D3S dispatched a tech out to repair the washer. The tech said that more parts had to be ordered but he repaired it temporarily and that it was safe to use until the parts were delivered. Shortly after he left, we washed a load of clothes and the washer failed and our house was flooded again.
D3S has shown a pattern of incompetence as well as deception. It is bad enough that we were without a washing machine for nearly weeks largely due to their incompetence, but we were lied to about refunding the money. Fortunately we were able to get a competent repair company to repair the washing machine. However, I am not willing to close the complaint unless our $is refunded as promised. It is the principle of the matter far more than the sum of money that is important. I despise dishonesty and will continue to let the truth be known when I am lied to
Regards, *** ***
Mr. D[redacted],
We went to your home on 12/30/2014. It is my understanding the unit is fixed. We appreciate the opportunity to service your appliance.
Thank you,
D3S Service LLC
I spoke with you today. You told us that you no longer needed service.
Thank you
D3S Service LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.The problem has been fixed. Took several weeks to have this issue fixed. If the first technician would have done his job the first and even second time when he came out he would have known it was a hose that had fallen off and this could have been resolved in a timely manner. We are glad the problem is fixed and will make sure not to hire your services again.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. Debbie, the manager from D3s called on
August 5, 2015 inquiring on the Revdex.com complaint against them. Notified Debbie that I was unsatisfied with the business practice of which D3s holds. On July 5, 2015 D3s reception calls to confirm reservation for July 6, 2015. Morning of July 6, 2015 reception again confirms reservation for 3PM. Called D3s at 2PM and they canceled my reservation without explanation. Asked when they would be able to come out again, they mentioned three weeks from now. Until 08/05/15 there was no explanation on what, why, or even how my reservation got canceled. What prompted a call was when the complaint was made to Revdex.com. Because of the complaint to Revdex.com, Debbie then decides to call on 08/05/15. Debbie gave an explanation that LG has decided not to pay D3s therefore D3s could not and would not come out for free. It is until I have decided to make a complaint against D3s that has prompted Ms. Debbie to give me a call. Shifts the blame to LG stating that LG should have told us that D3s is not coming. I wasted a whole day waiting on D3s in which they hold no regard, respect, nor care to have any type of explanation. Debbie, has also mentioned that since LG is not paying D3s, if a technician from D3s comes out then they bill the customer. After that response Debbie asks what would it take to solve my issue. I said I would like them to come out and fix my broken refrigerator. Debbie says no problem with the caveat of LG does not pay D3s and then D3s will charge the customer. Since June 28, 2015 I have a broken refrigerator and still awaiting D3s to come fix it.
Regards,
Dr. [redacted]
Sent: Wednesday, August 05, 2015 11:31 AM To: drteam <[email protected]> Subject: Revdex.com Case # [redacted] - D3S Service On 06/15/2015 we were out at your home to change a pressure switch. Found the switch hose was rubbing motor. We then replaced the hose. It was our...
understanding the unit is fixed. I am sorry for any inconvenience you felt through this process. We would be happy to send another tech out to look at your unit. D3S SERVICE [redacted]
Hello,We are truly sorry you feel like we have given poor service. We have an obligation to the retailer, manufacturer, and you. Your unit was under warranty. Our obligation is to make sure you have a working appliance. They gave you an exchange to buy a new one. Our obligation to the company you bought it from is not to fix this unit. Your retailer informed us they wanted this unit back, and would pick it up when they delivered the new one. It would be unethical to fix a unit when you were given an exchange. I hope you understand. We tried to do right by you and the retailer. Our goal is to provide good customer service. The owner had a death in his family. It was not an excuse. We are truly sorry you were inconvenienced. Thank you, D3S Service LLC
Mr. [redacted], we are the only authorized service center in the Houston, TX area that has attended all [redacted] training classes for 2014. We were ranked in the top 10 in the nation for [redacted] out of 1000+ servicers for 2013 and expect to be in the top 10 for 2014. We received your repair from...
[redacted] as an out of warranty repair. This is why we charged you a service charge. Your wife signed our service contract and paid the service charge. We made a call on your behave to get this covered under warranty. The tech came out to your home to install parts and repair the unit. While trying to remove the basket, the clutch would not come loose. The tech added rust buster to the clutch shaft to help free it from the basket. The tech told you he would like to return the following day with a new clutch. This was done just in case it would not come free. Worst case scenario he would have to cut the basket from the clutch. The tech told you that if he used a hammer on the clutch shaft that it would most likely damage the shaft and the clutch would have to be replaced. You demanded that he try to hammer the clutch from the basket. We would have refunded your money had you let us return the following day to complete the repair. [redacted] would have paid us for the repair. You demanded that we only return to your home if we bring you a new machine. You asked for a different company to complete the repair. This prevented us from billing [redacted] for the diagnoses of your machine. We feel we have tried to provide you with the best service, by saving you money. We strive to give good service.
Thank you and have a blessed day,
D3S SERVICE LLC
Ms. [redacted], I reached out to you again today. We have tried to resolve this issue. You declined service. I would be more than happy to resolve this issue. Please let us know how you would like to proceed.